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Phone Ware

2.6/5 • Glassdoor rating


Phone Ware® is a full-service, state-of-the-art, integrated call center. We offer a blended suite of solutions for programs that involve outbound and inbound calling, email, sales and customer care interaction. Today, organizations around the globe partner with Phone Ware to deliver performance driven programs for their customers.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Bill Nassir, CEO

Year Founded


Countries of fulfillment




Contact information

(858) 964-3000

About Phone Ware: Review and comparison

Phone Ware is a full-service, integrated call center and BPO (business process outsourcing) organization. Headquartered in San Diego, California, this innovative organization “believes that improving and expanding the relationship between your business and your customers” is its’ most important objective.

For more than four decades, Phone Ware has focused on customer relationship management (CRM), sales campaign support, and enabling strong customer service all over the globe. The company offers CRM services in English, Spanish, French, German, Italian, Portuguese, Cantonese, and Mandarin, along with many other languages. 

Phone Ware has between 201 and 500 employees with last reported revenues of $18.6 million.

Phone Ware Outsourcing

Phone Ware is a BPO organization that offers  “a blended suite of solutions for programs that involve outbound and inbound calling, email, sales, and customer care interaction.”

Phone Ware employs several interaction channels, including phone, e-mail, and chat, as well as thought leadership services such as white papers and consultancy. This variety of services allows the company to help their clients expand the number of ways that clients can interact and get the best quality service.

In addition, Phone Ware is a PCI-DSS Level 1 Validated Service provider and a PACE-SRO Accredited Contact Center.

Phone Ware’s BPO services and pricings

Phone Ware is an experienced BPO provider, and offers the following services:

  • Inbound and outbound call center services
  • Lead generation
  • Sales closing
  • Survey oversight
  • Chat services
  • Email services
  • White paper preparation
  • Consulting services

The organization offers its services globally, with client industries ranging from telecommunications to electronics to energy.

Phone Ware’s pricing

Phone Ware’s pricing is dependent on client needs and project complexity. Price Ware promises competitive pricing to help their clients enable seamless, multilingual communication.

How Phone Ware outshines its competition

According to Phone Ware, “value is delivered through our innovation. Professional call center solutions begin with knowledge, commitment, and a relationship bred in trust.”

The BPO strives not just to provide a quality service, but also to enhance the relationship between brands and clients. Their employees specialize in understanding the client’s business and products. That knowledge helps to drive and improve the final end-user experience.

Phone Ware’s core values include integrity, collaboration, performance, and accountability across the organization.

Key executives

Bill Nassir (CEO)

Bill Nassir has been Phone Ware’s President and Chief Executive Officer (CEO) since 1973. Nassir is a recognized leader throughout the industry.

Hazel Nassir (Executive Vice President)

Hazel Nassir is Phone Ware’s Executive Vice President. Nassir has been with the company since 1978 and brings decades of leadership experience.

Mike Taylor (Vice President – Quality and Compliance)

Mike Taylor has been with Phone Ware since 1992. Taylor is a seasoned assurance professional in the marketing and advertising industry.

Phone Ware reviews and comparisons

Phone Ware is an experienced BPO provider centrally located in San Diego, California. While we don’t currently have any reviews of Phone Ware, we recommend comparing the firm to other BPO firms located in California or elsewhere in the western United States.

Phone Ware’s contact information

Phone Ware’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (858) 964-3000.


Phone Ware news, podcast & articles

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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