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Ipg Group

About

IPG is a European call center group with subsidiaries in Belgium, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over twenty years of experience.

IPG won the 2015 Caviar for Best Human Assets Management with the case “Advisor Brain Box, the IPG Way of Working for employee participation”.

Headquarters

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Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

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Highlights

Alexa ranking

2,084,689

Domain Authority

36

Site traffic

488

OA ranking

-

Glassdoor rating

3.5

CrunchBase ranking

-

Details

Executive

-

Year Founded

1999

Countries of fulfillment

-

Sectors

-

Contact information

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http://www.ipggroup.eu/

Social media

About Ipg Group: Review and comparison

With its location in Belgium, IPG Group is a business process outsourcing (BPO) company that provides call center operations for clients and businesses. Founded in 1999, they provide services globally for customer resolution and support.

Per their company website, IPG Group views every contact as an opportunity. Therefore, they want to partner with businesses to ensure that customer satisfaction is optimal and that business revenue is continually increasing.

With almost 5,000 employees on their staff roster, IPG Group can offer dedicated support for all clients and corporations that they serve. With the global staffing shortage plaguing the world, the company will likely continue to expand in the future.

Ipg Group Outsourcing

Customer service is a vital component of any business practice. Without appropriate support channels, a company’s customer satisfaction rate will plummet, and the action will jeopardize revenue. Therefore, it is vital to have adequate staffing to fulfill this need.

By partnering with an outsourcing company like IPG Group, companies can focus on production and development instead of time-consuming customer relations. Outsourcing provides staffing relief and allows companies to utilize skill sets optimally.

Ipg Group’s BPO services and pricings

As a BPO that focuses on customer support, the company centers its services around that need. Some of their offerings include:

  • Help Desk Support
  • Customer Care Resolution
  • Dispatching Administration
  • Customer Retention
  • Customer Satisfaction Survey Deployment
  • Debt Collection and Accounts Receivable
  • Loyalty Program Integration
  • Up-Selling Marketing
  • Cross-Selling Marketing
  • Welcome Calls
  • Claims Processing
  • Retention Management
  • Appointment Setting and Scheduling
  • Market Research
  • Lead Generation and Follow-Up
  • Database Enrichment
  • Order Taking and Securing
  • Crisis Management
  • Recall Support
  • And others!

This list is not comprehensive as the company continually adapts to new trends and increases in demand for services.

IPG Group’s pricing

Due to the custom nature of the services provided by the firm, they do not offer pre-established packaging or pricing guidelines on their company website. Instead, they encourage prospective clients from Belgium, Morocco, and the Netherlands to reach out via their website for a custom quote.

How Ipg Group outshines its competition

As a multi-year award winner for Top Employer, IPG Group has secured a loyal and devoted staff roster that works to be inclusive of innovative opportunities for the betterment of the clients they serve. With this, the firm has earned a top reputation for service worldwide.

Key executives

Wim Vintges (CEO)

Since joining IPG Group in 2018, Wim Vintges has served in the capacity of CEO. With an extensive history in the BPO industry, Wim brings distinct knowledge and expertise to the company. 

Koen Van den heuvel (General Manager)

Since December 2019, Koen Van den heuvel has provided support to IPG Group as General Manager. Koen serves out of the Morocco office and has an employment history in the BPO industry. 

Ipg Group reviews and comparisons

As a global award winner for its approach to employee satisfaction and its innovative solutions for the clients and companies they serve, IPG Group is on a path to success. It is likely that with their keen sense of management and support that the firm will continue to expand and assist other companies as demand increases in the sector.

Ipg Group’s contact information

Ipg Group’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

References

https://www.glassdoor.com/Overview/Working-at-IPG-Group-EI_IE565513.11,20.htm

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