Innovature BPO – AI Driven Outsourcing Partner

Founded in 2015, Innovature BPO is a global outsourcing company helping businesses scale operations through skilled offshore talent, AI-enabled delivery, automation, and structured operational management.

With more than a decade of outsourcing experience, Innovature operates delivery hubs in Vietnam and the Philippines, supported by a U.S. presence in Austin, Texas. Its dual-country delivery model gives clients access to broader talent pools while supporting scalability, business continuity, and consistent service quality.

Innovature BPO at a Glance

• 10+ years of outsourcing experience
• 90% client retention rate
• 2 delivery hubs in Vietnam and the Philippines
• 15,000+ talent profiles maintained in its talent pipeline
• Recognized among the IAOP Global Outsourcing 100
• ISO-certified security and privacy management standards
• Certified Great Place to Work

Innovature BPO provides end-to-end outsourcing capabilities across four core areas.

1. Accounting & Finance

Innovature supports finance teams with day-to-day transactional work as well as more specialized accounting activities, including:

• Accounts Payable & Accounts Receivable
• Bookkeeping
• Payroll Processing
• Bank Reconciliation
• Financial Reporting
• Financial Analysis and Budgeting
• Tax Preparation and Compliance

Its finance teams can operate as an extension of the client’s existing function, helping businesses increase capacity while maintaining reporting accuracy, process visibility, and control.

2. Data & Analytics

Innovature provides scalable data operations and analytics support for businesses handling high volumes of information and documentation.

Services include:

• Data and Document Processing
• Data Entry and Validation
• Scanning and Digital Archiving
• Data Annotation and Labeling
• Business Intelligence
• Operational and Financial Reporting

AI, automation, and business intelligence capabilities are incorporated into delivery where appropriate to improve efficiency and data visibility.

3. Customer Experience Operations

Innovature’s Customer Experience teams support customer-facing and operational workflows across multiple communication channels.

Services include:

• Inbound Customer Support
• Outbound Customer Support
• Email and Chat Support
• Virtual Assistance
• IT Help Desk
• Appointment Scheduling
• Lead Qualification
• Language Solutions

Teams can be structured around client-specific workflows, KPIs, SLAs, and operating hours.

4. Digital Creative Services

Innovature also provides scalable marketing and post production support, including:

• SEO and Content Marketing
• Social Media Management
• Paid Advertising
• Lead Generation
• Graphic Design
• Photo & Video Editing

These services help internal marketing and creative teams add production capacity without having to expand every capability in-house.

Innovature BPO’s pricing

Innovature BPO does not publish a flat rate card. Pricing varies by scope of work and service line, and quotes are built per engagement.

An online pricing tool gives role-by-role cost visibility, allowing a client to compare the all-in expense of a direct hire against the equivalent outsourced role.

Performance-based pricing is available in certain cases, such as telemarketing or other output-based projects.

First-time clients receive a free two-week service of up to 80 hours on contracts of at least six months. The package also carries rate stability, fixing pricing for 12 months, plus a complimentary process review consultation.

For role-level costs, prospective clients can use Innovature BPO’s pricing tool or request a tailored quote through Innovature BPO’s contact page.

Dual-Country Delivery

Innovature operates delivery hubs in Ho Chi Minh City, Vietnam, and Cebu City, Philippines, providing access to complementary talent markets and helping reduce concentration and continuity risk.

AI-Enabled Outsourcing

Rather than treating AI as a standalone offering, Innovature incorporates AI, automation, business intelligence, and technology into relevant outsourcing workflows to improve productivity, data visibility, and decision-making.

Enterprise Delivery Experience

Innovature has experience supporting large-scale outsourcing programs for a $1B+ U.S. enterprise, including high-volume operations requiring structured governance, compliance, and audit readiness.

Access to Talent

Innovature maintains a talent pipeline of 15,000+ profiles spanning Finance & Accounting, Customer Service, Business Intelligence, Analytics, and other professional functions.

Its talent strategy combines direct sourcing, university partnerships, referral programs, career networks, and dual-country recruitment capabilities.

Security and Compliance

Innovature’s security and privacy practices include:

• ISO 27001
• ISO 9001
• ISO/IEC 27701
• GDPR-aligned operations
• Professional Indemnity Insurance

Security, access control, privacy, and governance are incorporated into its service delivery framework.

International Recognition

Innovature’s industry recognition includes:

• IAOP Global Outsourcing 100
• 2 Silver Stevie Awards for Sales & Customer Service
• Great Place to Work certification
• HR Asia Best Companies to Work for in Asia
• Recognition among leading BPO companies in Vietnam by industry platforms including Clutch and Outsource Accelerator

Thuy Doan (Founder and CEO)

Thuy has over 20 years of experience in finance, business operations, and leadership. She founded Innovature BPO in 2015 and has since led its growth across international markets. Her background spans financial management, offshore operations, and business strategy. Under her leadership, Innovature BPO has expanded its presence across the U.S., Europe, and APAC.

Before founding Innovature, she served in accounting and finance leadership roles in Dallas and was a founding leader of Forbes Vietnam.

Ella Nguyen (Co-founder and Chief Growth Officer)

Ella Nguyen brings 20 years of experience in business strategy and marketing. As Chief Growth Officer, she has expanded the company’s international presence and client base. Her work focuses on market development, client partnerships, and outsourcing strategy. She works closely with clients to align the delivery model with their business needs.

Quang Doan (Chief Operating Officer)

Quang Doan brings 15 years in digital transformation and business intelligence. He oversees end-to-end service delivery—from solution architecture and custom deployment to rigorous SLA management—ensuring seamless operational execution for international clients.

His role is particularly important to Innovature’s continued development as an AI-driven outsourcing partner, helping integrate data, automation, and technology into service delivery.

Innovature reports a 90% client retention rate, reflecting its focus on long-term outsourcing relationships and consistent delivery.

Client feedback highlighted by the company frequently points to rapid team ramp-up, responsiveness, flexibility, service quality, and the ability of offshore resources to adapt quickly to existing business processes.

Rather than operating solely as a transactional vendor, Innovature structures its teams to work closely with client organizations, supported by account management, performance reviews, KPI and SLA tracking, process documentation, and continuous improvement.

Innovature BPO – AI Driven Outsourcing Partner’s main headquarters is located in:

The District Building, 159C De Tham, Cau Ong Lanh Ward, 70000, Ho Chi Minh City, HCMC

Further, you may virtually reach out the company through the following contact information:

Website https://www.innovatureinc.com

LinkedIn https://www.linkedin.com/company/innovature-consulting/

Facebook https://www.facebook.com/innovaturevn

In addition, you may email them at info@innovatureinc.com or call 84918705429.

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