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HKT Teleservices

About

HKT Teleservices is a premier business process outsourcing provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines and Panama.

 

What HKT Teleservices offers its clients

We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages.

How HKT Teleservices outshines the competition

HKT Teleservices has more than 20 years of experience in running contact centers and business process outsourcing programs, operating over 10,000 seats across Asia and the Americas. HKT Teleservices helps companies – large and small, local and multinational – to provide end-to-end total BPO solutions in a broad range of languages in the Philippines.

HKT Teleservices company structure

HKT Teleservices is an operating subsidiary of HKT, which is majority-owned by PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses.

Sample highlight service offering of HKT Teleservices

Rates from $15 – $17 for Customer Service; $18 – $20 for Sales, Technical Support, etc. Multi-lingual Support from $18 to $28; Seat Leasing with Facility Management at $550 per month. With end-to-end solution and process development from Recruitment to Deployment and Performance Management.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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