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HKT Teleservices

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About

HKT Teleservices is a premier business process outsourcing provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines and Panama.

 

What HKT Teleservices offers its clients

We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages.

How HKT Teleservices outshines the competition

HKT Teleservices has more than 20 years of experience in running contact centers and business process outsourcing programs, operating over 10,000 seats across Asia and the Americas. HKT Teleservices helps companies – large and small, local and multinational – to provide end-to-end total BPO solutions in a broad range of languages in the Philippines.

HKT Teleservices company structure

HKT Teleservices is an operating subsidiary of HKT, which is majority-owned by PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses.

Sample highlight service offering of HKT Teleservices

Rates from $15 – $17 for Customer Service; $18 – $20 for Sales, Technical Support, etc. Multi-lingual Support from $18 to $28; Seat Leasing with Facility Management at $550 per month. With end-to-end solution and process development from Recruitment to Deployment and Performance Management.

Headquarters

-

Public or Private

Private

Seats or staff

5,001-10,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

18

Site traffic

1,028

OA ranking

-

Glassdoor rating

3.1

CrunchBase ranking

-

Details

Executive

Doug Garrison, Director

Year Founded

1992

Countries of fulfillment

-

Sectors

-

Contact information

(+63) 2 620 2100

http://www.hktteleservices.com

Social media

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About HKT Teleservices: Review and comparison

HKT Teleservices is a leading business process outsourcing provider headquartered in Hong Kong. The company has been in operation since 1992.

This innovative BPO company focuses on offering skilled voice/non-voice customer service, sales, customer retention, and related services to improve customer satisfaction, increase revenue generation, and achieve greater cost efficiencies.

Over the three decades, HKT Teleservices has expanded and now has contact management centers that run for 24 hours via hubs in the UK, Panama, Philippines, and China. With over 90 million customer and prospect contacts annually in more than 10 languages, the company is continually expanding.

HKT Teleservices Outsourcing

HKT Teleservices believes in delivering quality end-to-end business process outsourcing services in various languages to help clients achieve their goals. Their flexible business model purpose is to maximize opportunities and meet client requirements.

The firm’s 24/7 operation supported by state-of-the-art technologies seeks to address today’s challenges and strengthen market competitiveness. 

In addition, HKT Teleservices allows clients to outsource their travel, lifestyle, and entertainment support, which helps improve customer interactions, save costs and extend reach in Asian markets.

HKT Teleservices’s BPO services and pricings

HKT Teleservices, as a premier outsourcing provider, offers services including:

  • Customer Service/ Support 
  • Customer Acquisition/Retention
  • Service-to-Sales Integration
  • Inquiry Resolution
  • Technical Support
  • Helpdesk
  • Website/User Support
  • Loyalty Program Support
  • Lead Generation/Qualification 
  • Licensed Insurance Agents
  • Retail/On-Line Support
  • Cross-Sell and Up-Sell
  • Data Entry
  • Data Review and Cleansing
  • Order Processing
  • Claims Processing
  • Social Media Content Moderation

HKT Teleservices also provides its services to various industries like telecommunications, technology, travel, finance, and premium retail.

HKT Teleservices pricing 

The company has a wide range of services like social media management, technical support, customer care, back-office support, and other services. The cost will depend on the particular service you need and the skilled workforce required to complete the work.

How HKT Teleservices outshines its competition

HKT Teleservices seeks to differentiate itself from its competition by:

  • Providing outstanding value whether offshore, onshore, or near-shore location
  • Offering flexible and innovative solutions combined with world-class service, technology, and location
  • Accessing vital global markets
  • Customized training curriculum for its agents
  • Delivering exceptional customer experience
  • Supporting the business’s assets and customers

Key executives

Sunny Lam (Head of HKT Teleservices)

Sunny Lam has been head of HKT Teleservices since 2019. He led HKT Teleservices and the firm awarded him as the Outsourced Contact Center of the Year during the 12th annual Hong Kong Call Center Association Awards.

Anne Tsoi (General Manager Operations)

Anne Tsoi has been the General Manager of Operations since 2016. She has over 20 years of experience managing large-scale call-center operations, people management, system developments, and quality assurance.

Anne brings her expertise and innovation to strengthen call center operations efficiency and develop solutions to give HKT Teleservices a competitive advantage.

HKT Teleservices reviews and comparisons

HKT Teleservices is a premier BPO provider in HongKong. 

Although we don’t have any reviews, comparing this firm to other BPO providers in Hong Kong and other firms in Asia.

HKT Teleservices’s contact information

HKT Teleservices’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+63) 2 620 2100.

References

https://www.glassdoor.com/Overview/Working-at-HKT-Teleservices-EI_IE2325086.11,27.htm

https://www.crunchbase.com/organization/hkt-teleservices

HKT Teleservices news, podcast & articles

No news, podcast & articles available for this BPO

HKT Teleservices videos & images

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