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3.4/5 • Glassdoor rating


From our experience working with high-growth, successful scale-up businesses, we’re acutely aware that timely and high quality customer service responses can be a bottleneck in achieving an otherwise great customer experience. It was for this reason HelloConnect was established – to provide the highest quality service whilst keeping costs low. From company aligned customer service and sales, to data entry and uniquely intricate IT processes tailored to your need – we can cover it.

HelloConnect office

HelloConnect is located in the heart of Manila’s business district in Inoza Tower, a 20-story Class-A building in Uptown Bonifacio, Taguig City. Constructed in 2017, our offices are aimed to support world leading BPO services and play host to multinational companies in the country.

HelloConnect address

7/F Inoza Tower, 40th Street, Bonifacio Global City, Taguig, Metro Manila, Philippines

What HelloConnect offers its clients

HelloConnect is hyper focused quality and was established to ensure that global high-growth businesses had the highest quality multi-channel customer care provider possible whilst reducing costs significantly.

How HelloConnect outshines the competition

Our deep wealth of experience in customer care has led us to create robust processes to ensure we are always driving quality for our clients. HelloConnect's recruitment process focuses on making sure the people not only fit your company's culture but are passionate about it. We do this by making sure each of our teams are equipped with all the knowledge and skills they need to please every customer, and by rigorously selecting the best candidates that will work tirelessly to make embed your values.

Sample highlight service offering of HelloConnect

Our services are focused on providing outstanding customer service for startups and scale-ups. In addition, we have a portfolio of shared services and back-office support to help our clients have seamless interactions with their customers.


7/F and 15/F Inoza Tower, 40th Street, Bonifacio Global City, Taguig, Metro Manila

Public or Private


Seats or staff



$5 mil. - $10 mil.

  • Ecommerce
  • Food & Beverage
  • Retail



Ralf Sacher, Vice President Customer Care

Year Founded


Countries of fulfillment
  • Philippines
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Human Resource & Legal
Contact information


About HelloConnect: Review and comparison

HelloConnect is a general Business Process Outsourcing (BPO) and Information Technology (IT) products and services provider. Seeking out high-performance outsourcing solutions for their clients, the company brings excellence and expertise to every project.

The company seeks to reduce customer costs and cut the number of hours spent on day-to-day operations. This allows customers to focus on the core issues of their business and trust that HelloConnect will monitor the daily tasks and make recommendations along the way.

HelloConnect specializes in being more than just another outsourcing company. The company strives to pursue what’s best for the client, make quick and sustainable adjustments, and provide operational excellence at every level.

HelloConnect Outsourcing

HelloConnect has its headquarters in Manila in the Philippines. Founded in 2019, this privately held company is known as a rewarding workplace with an excellent environment and highly motivated staff that strive to support the internal company culture.

HelloConnect’s BPO services and pricings

The firm utilizes experience and expertise that affords every client many advantages across various departments. Each solution that HelloConnect provides is specially tailored to fit client needs at an affordable rate.

The firm’s services are designed to improve client experiences. The organization specializes in providing solutions across a variety of departments, such as: 

  • Customer Service
  • Social Media
  • B2B
  • Outbound Sales
  • Back Office Support
  • Accounting
  • Payroll
  • IT Support
  • HR 
  • Administration
  • Automation

Each service is created to add value to the client’s enterprise. By providing the highest quality possible, HelloConnect increases opportunities for its clients to succeed and find sustainable profitability. 

HelloConnect’s pricing

The company provides excellent service at a competitive rate. The company builds customized packages for each client that reduce staffing and overhead costs while keeping quality service at the highest priority.

The company’s services can come at up to 50% lower than the usual in-house costs. 

How HelloConnect outshines its competition

The company designs flexible and customizable solutions to work with the client’s existing programs. Working adjustments are kept at a minimum by HelloConnect’s commitment to adapt to the client’s preferred method of operation.

A team of experts is at the core of the company’s operations, building an inspiring workplace and training new members to perform at their best. The company pushes to exceed client expectations, working tirelessly to ensure client values are upheld every step of the way.

Key executives

Ralf Sacher (Vice President Customer Care)

HelloConnect reviews and comparisons

HelloConnect is a general BPO services and IT products and services provider headquartered in the Philippines. A review on facebook praised the company and stated he could not wait to be back “An awesome and hard working team! I have gotten a little taste of the workplace when I visited the office and all I’ve noticed is a great working environment, the passion for work and most importantly, the friendly and hospitable people!”.

HelloConnect’s contact information

HelloConnect’s main headquarters is located in:

7/F and 15/F Inoza Tower, 40th Street, Bonifacio Global City, Taguig, Metro Manila

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .


HelloConnect news, podcast & articles

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HelloConnect videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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