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3.7/5 • Glassdoor rating


Perceptionist ensures your customers and sales opportunities are always given the highest priority by providing fulltime and back up support for your business. We help companies capture 100% of their sales opportunities by providing sales support during days, evenings, and weekends. Instead of wondering if you are missing opportunities, they are redirected to a team of specially trained sales representatives who know your business and have the skills to close the sale.

We specialize in supporting independent and franchise service businesses in the US and Canada.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Danielle Rayer, Marketing

Year Founded


Countries of fulfillment




Contact information

866 652-5968

About Perceptionist: Review and comparison

Perceptionist is an innovative Business Process Outsourcing (BPO), call center, and software services provider headquartered in Westerville, Ohio.

This firm specializes in providing sales support for independent small businesses and growing franchises in the United States and Canada. 

Since its foundation in 1998, Perceptionist has created additional regional offices in Texarkana, Texas, and Scottsdale, Arkansas. It currently has between 51 to 200 employees, and its last reported revenue is $6 million.

Perceptionist Outsourcing

This firm embraces a customer-centric approach and instant communication when helping its clients make successful sales. Perceptionist also integrates live-chat to enhance your online presence and social strategies that increase orders and appointments and decrease abandon rates.

Additionally, the setup for their services is easy to understand and quick to start. You can fill out a form online or call them to relay your information to them.

Perceptionist’s BPO services and pricings

Perceptionist is a dynamic outsourcing provider that offers the following services:

  • Inbound and outbound sales
  • Answering missed calls to increase a business’s sales
  • Franchise solutions such as Brand Consistency, Market Share Expansion, and real-time Territory Alignment
  • Live-chat services
  • Dynamic coverage of Internet leads

The firm’s services are ideal for business owners and departments with busy schedules who don’t want to miss important calls or potential sales opportunities. Some industries they cover include health services, home improvement, IT, real estate, Internet retail, and professional services.

Perceptionists’s pricing

Perceptionist’s pricing depends on what the client wants to fulfill while growing their business. Additionally, Perceptionist offers a free 30-day risk-free trial for their services. They cancel subsequent payments if you decide you don’t want to use their services. 

How Perceptionist outshines its competition

This firm believes that success begins and ends with people, processes result from purpose, reasons, and actions, and delivering information brings the best results. Their recipe for success includes:

  • Creating positive and long-lasting impressions of clients’ companies
  • Replacing voicemail by redirecting customers to specially trained sales representatives that provide them the answers they desire
  • Providing overflow sales support during days, evenings, and weekends
  • Representing a client’s brand by using a script and following their schedules and pricings
  • Charging clients for scheduled calls
  • Integrating an automated, repeatable process that converts more leads into customers

Additionally, Perceptionist qualifies as one of the most successful North American firms for providing services to small businesses throughout the United States and Canada. Their call service services let a dedicated team receive calls and resolve a potential lead or customer’s issue without losing sales. 

Key executives

Danielle Rayer (Marketing)

Danielle Rayer has been a part of Perceptionists’s marketing team for several years. One of her essential responsibilities includes helping businesses find creative solutions for marketing their businesses through expansion and generating Internet leads. 

Matthew King (CIO)

Matthew King has been Perceptionist’s Chief Information Officer (CIO) since 2014. He’s also in charge of Perceptionist’s parent company and its subsidiary operating entities.

Perceptionist reviews and comparisons

Perceptionist is one of the largest North American small business call centers, sales, and BPO service providers. While reviews for Perceptionist are scarce online, we suggest comparing it with other North American call center providers that focus on small businesses and franchise management.

Perceptionist’s contact information

Perceptionist’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 866 652-5968.


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