ELS Customer Experience

ELS is a forward-thinking company offering services to help businesses run better. While it remains a small business with only about 51-200 employees, they have a solid reputation.

Since 2006, ELS has been offering programs to assist companies with call centers, office management, e-commerce development, and quality assurance. 

The company focuses on helping businesses to transform their customer service management and free up time to focus on growth. Using technology and innovative approaches, the company can enhance the relationships its clients have with their customers.

With a focus on creating a better experience, this business helps other businesses to keep their workforce strong and customer bases growing. The BPO seeks to help reshape companies it works with for a better future.

ELS has its headquarters and main operations all in one single location in Johannesburg, Gauteng, in South Africa. Located at 45 Commissioner Street in the Life Centre Building, the company has a small footprint. However, it doesn’t slack and more than makes up for the limited location by making big offerings.

They focus on using the latest technology and ideas to build solutions for their clients that enable them to build better businesses and create more effective customer solutions. Through high-tech offerings, ELS sets itself apart and shows a small business can make a big impact.

Their services provide clients with support and systems. Along with services to directly implement, they also offer training services.

• Clients can take advantage of the various services offered including:
• Back office processing to help cover administrative duties
• Contact centers for an outsourced option of customer care
• Outbound sales initiatives to generate leads and ensure in-house retention of sales staff
• Quality assurance and training to ensure the best brand strategies
• E-commerce development and product fulfillment to take a business online into a new frontier of sales

ELS’s pricing

Pricing is individualized based on the customer’s needs. The company walks through a four-step process to ensure a client’s full needs and to match them with beneficial services. The steps include exploring needs, selecting an ELS expert to work with, offering training, and providing follow-up support. The company suggests completing a form and discussing the services for a basic quote.

The BPO has been in business for over 10 years, providing for 300,000 service requests per year. The company boasts 65,000 satisfied customers and quality and efficiency scoring far above average.

They also have a portfolio of past clients that represent some of the world’s top businesses, including:

• iStore
• Vodacom
• Lenovo
• Incredible Connection
• Massmart
• MorClick
• Ackermans

Mohammed Ismail (CEO)

Mohammed is a Chief Executive Officer of ELS Customer Experience (Pty) Ltd. He has over ten year experience of service excellence in sales, retentions and customer experience.

He initially established the company with a small group of proficient administrators, but it has quickly expanded into an acclaimed team of exceptionally skilled customer service and sales experts, collectively revolutionizing the way businesses function.

Aschwyn Samuel (COO)

Aschwyn is a Chief operating officer at ELS Customer Experience. He has accumulated many years of experience in various fields of contact center leadership and management.

He possesses a strong enthusiasm for strategic management and is accountable for the strategic growth, financial success, and overall management of the Customer Experience Team Contact Center on a daily basis.

Charles Adriaanse (BDM)

Charles is a Business Development Manager at ELS Customer Experience (Pty) Ltd. He has gained extensive experience in the corporate world for over 28 years, working in various industries such as BPO, Outsourced Call Center Solutions, Telecom, Insurance, Real Estate, Customer Service, Banking, Investments, Corporate Sales, and Health Insurance.

There are no reviews for ELS due to the small size of the company and its limited location within South Africa. However, ELS entered the list as a top 20 BPO company in South Africa by Outsource Accelerator in 2021.

ELS Customer Experience’s main headquarters is located in:

45 Commissioner Street, 2001, Johannesburg, Gauteng

Further, you may virtually reach out the company through the following contact information:

Website https://www.elscx.com

LinkedIn https://www.linkedin.com/company/els-customer-experience-experts

Facebook N/A

In addition, you may email them at [email protected] or call +27 83 648 5000.