Soluciones is a company dedicated to providing contact center services and comprehensive IP telephony solutions. The company is headquartered in Medellín, Republic of Colombia, with operational reach in Latin America and the rest of the world.

The firm’s services merge highly trained and skilled contact center personnel with IP voice technology, offering innovative solutions that boost the sales and success of their clients.

Soluciones has grown significantly in the past seven years since it was founded. Currently, it has 51-200 staff on its team of highly skilled and dedicated customer service and IT professionals.

Soluciones is proudly based in Medellin, Colombia– a base of operations trusted by over 18 highly influential firms from the broader Latin American community and all over the world. They also partner with five other firms from around Latin America to deliver truly comprehensive solutions to clients.

Since 2014, Soluciones has provided attentive and experienced communication solutions for their clients, through:

• Call center solutions
• Contact center solutions
• Chatbots
• Technological solutions
• Virtual secretary
• IP telephony services
• Marketing campaigns
• CRM integration
• Telephone sales
• Customer Service
• Collection
• Help desk

They provide these services to a vast range of different industries, including energy, telecommunications, healthcare, non-profits/NGOs, housing, and retail.

Soluciones’ pricing

Soluciones’ pricing depends on the needs of the specific customer. Their products vary significantly in their quality and scale due to how thoroughly customized their customer solutions are. Because of this, they do not provide pricing information to the general public.

Soluciones distinguishes itself with a team of empathetic, high-performance human talent that dedicates itself to providing customers with the highest quality service possible. That team makes use of Soluciones’ advanced technology and customized solutions to deliver a complete and distinctive fulfillment of customers’ objectives. Their formula for success includes:

• Innovative technology with the human touch needed to create memorable customer and client experiences
• A team dedicated to consistently innovating to succeed in an ever-changing marketplace context
• Models and processes they customize to fit your business needs: for example, if you need a call center they can establish a call center for you within your own business, or provide you with their call center services, depending on your needs, culture, and capacity.
• A commitment to values of empathy, warmth, service, innovation, personalization, and agility

Alexander Cortes Preciado (General Manager)

• • Alexander Cortes Preciado has been the General Manager of Soluciones for nearly 6 years now, carrying out the general planning, organization, and supervision of the firm’s operations. He holds an MBA from The Institute for Higher Education and Development Administration and is a respected business strategist.

Soluciones works to provide creative and effective BPO, contact center, and IP telephony services. We currently lack any employee or customer reviews of Soluciones, but we recommend comparing the firm to other midsize BPO providers in Colombia, as well as other firms located in Mexico and the UK.

Soluciones BPO’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.solucionesbpo.com

LinkedIn http://www.linkedin.com/company/soluciones-bpoco

Facebook https://www.facebook.com/Soluciones-BPO-100382108132863

In addition, you may email them at ventas@solucionesbpo.com or call 57 4 5600400.