Comdata

Comdata is a leading innovative worldwide service provider with 30 years of expertise in Customer Management BPO.

Comdata, headquartered in Madrid, generates around €2 billion in global sales with over 500 clients, including some of the largest companies in:

• Telecom
• Energy
• Finance
• Mobility
• Retail
• E-commerce

In 2022, the firm merged with Konecta to become a global leader, with over 120,000 devoted workers operating in 30 languages across four continents and 23 nations.

From outsourcing customer interactions and procedures to customer experience consulting and technology, Comdata’s offerings are geared toward a single objective: maximizing customer value for its clients. 

Comdata offers a comprehensive array of end-to-end customer management solutions tailored to the demands and potential of each business:

• Customer acquisition
• Customer retention
• Customer services
• Technical support
• Credit collection

Further, Comdata mixes a global presence with excellent local knowledge, with over 50,000 enthusiastic staff speaking 30 languages.

Comdata’s offerings are founded on a portfolio of world-class services that includes customer experience and process reengineering consultancy, digital and cutting-edge technology, and customer operations (front & back office).

The following are Comdata’s CX solutions:

Sales – whether you want to sell B2B or B2C or increase customer retention and loyalty, Comdata can help:

• Boost the effectiveness of your sales activities
• Acquire clients and increase their worth
• Offer a unified experience across both digital and traditional media
• Utilize advanced technology and data analytics to increase consumer conversion and loyalty

Customer care – provides value at each touchpoint while managing customer service and interacting with your consumers.

Additionally, Comdata connects with them and comprehends their requirements. It takes care of your clients and solves their problems regardless of the channel or language they choose.

Technical assistance – Comdata defines the future of technical support and customer management.

Using new technology for self-service help and remote support, Comdata’s staff resolves technical difficulties for your customers, minimizing customer effort and accelerating response times.

Credit management – Comdata’s personnel are experienced in developing and managing rigorous quality assurance systems throughout the whole client lifecycle:

• Anticipation of potential payment defaults
• Personalized activities along the customer journey to mitigate default risk
• Priority is always placed on preserving the quality of the relationship and ensuring efficient debt collection

Under Comdata’s operations & services are:

Customer operations – ensures operational quality, worldwide uniformity, and competitiveness in all endeavors. It applies high-level security requirements with numerous certifications.

The organization combines a global presence with strong, decentralized local knowledge to be as near to you and your business as possible.

Consulting – the group of process engineers at Comdata can optimize your customer operations on three levels:

• Process optimization – Reorganizing activities, redesigning processes, and discovering automation options, followed by reevaluation and growth of agent skills and activities to boost productivity and value.
• Increased efficiency – Automating job assignment to the appropriate resource (human or bot) across all processes, with defined guidelines for priority management.
• Analytics & governance – Enabling accurate measurement and real-time monitoring of client activities.

Analytics & digital enablement – Comdata consistently develops and improves its solutions enabling you to maximize the potential of technologies:

• Artificial Intelligence
• Predictive and voice analytics
• Remote visual
• Augmented technologies

Lastly, Comdata’s extended capabilities serve its client to a greater extent with the following:

• Multilingual hubs
• Comdata smart hub
• Digital transformation
• Best-shoring
• Security

Comdata pricing

The prices of Comdata’s services depend on the nature of the job. You may contact them for further information about their services and costs.

Comdata is committed to preserving the communities and environments in which it operates.

Environmental, social, and governance (ESG) values are ingrained across the company and driven at the highest levels of the organization. It allows Comdata to behave as a responsible, dependable leader in its industry.

Comdata’s employees ensure that their operations are monitored using KPIs at the local and group level to measure progress, give transparency, and drive development.

In addition to joining the voluntary UN Global Compact, they participate in local CSR audit and accreditation programs, having the Responsibility Europe CSR Label 2021 and the highest level of the Engaged CSR Label.

Ian Allison (Business Development Director)

Allison is a results-oriented professional with over 20 years of experience. He has gone the “extra mile” to establish a great track record in new logo BPO worldwide business growth and key account management.

“At Comdata, there’s strong and genuine support for equality and diversity, and I’m proud that a diverse and inclusive workforce is considered important across the company.”

— Dilek (Senior Sales Manager – Turkey)

“I chose to work at Comdata as I felt that it would be a great place to enhance my skill set and challenge myself in a new industry that I was not familiar with.”

— Yasmin (Marketing and Brand Manager – UK)

“What I have achieved in a year at Comdata, I would not have been able to achieve in any other company.” 

— Simona (Customer Advisor – Czech Republic)

Comdata’s main headquarters is located in:

Caboto, 1, Corsico, Italia 20094, IT

Further, you may virtually reach out the company through the following contact information:

Website https://www.comdatagroup.com

LinkedIn http://www.linkedin.com/company/comdatagroup

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