CCIG Group

Established in 2002, CCIG Group stands as a prominent leader in the call and contact center industry. Professionals specializing in effective multi-channel communication, across both B2C and B2B segments, founded the organization. 

For 22 years, CCIG Group has excelled in customer service and multi-channel sales for products and services, successfully implementing key projects for major companies in Poland and worldwide.

CCIG Group ranks among Poland’s largest call center entities, encompassing companies like CCIG Group sp.z o.o., Call Center Dynamic Sales S.A. and Call Center Poland S.A., each holding a strong industry position. These entities collectively deliver comprehensive outsourcing of call and contact center services.

CCIG Group is headquartered in Wrocław. This contact center powerhouse extends its operations across 12 additional cities in Poland and Ukraine, providing Europe’s premier multilingual customer service.

CCIG Group’s list of specialized contact center services is as follows:

Multilingual Customer Service

• Complaint Hotline 
• Helpdesk
• Service Hotline 
• E-commerce 

Telemarketing

• Telesales – Customer Acquisition
• Lead Generation
• Upselling / Cross-Selling 
• Customer Retention / Loyalty 
• Arranging Business Meetings 

CATI

• Consumer Survey 
• Business Market Survey 
• Customer Satisfaction Survey 

Back Office

• Verification of data obtained in telemarketing
• Data analysis to improve the results achieved by consultants
• Correspondence handling
• Courier service
• Data recording in CRM systems
• Generating agreements
• Optimisation of document flow
• Analysis of the reasons why the Customer abandons the purchase of a product/service

Quality Control

Live Chat

CHATBOT

VOICEBOT

VIDEOCHAT

Social Media Support 

SMS

CALLBACK

CCIG Group’s pricing 

CCIG Group delivers customizable offshoring services and pricing models tailored to match each client’s unique requirements. Whether a business needs end-to-end contact center support or assistance with specific functions, CCIG Group offers scalable, cost-effective solutions designed to align with operational goals. 

Its flexible approach empowers companies to optimize resources, improve customer service, and drive growth without compromising quality. 

To explore available services and partnership opportunities, visit the official CCIG Group website for more information.

CCIG Group distinguishes itself in the global outsourcing sector through a combination of award-winning service, innovative talent management, and advanced technology. 

With a track record of success serving over 500 satisfied clients, CCIG Group consistently delivers high-quality customer experiences across multiple industries.

More so, at the 2024 European Contact Centre & Customer Service Awards, the company received top honors, including:

• Best Multilingual Customer Service (1st place) 
• Best Approach to Supporting Vulnerable Customers (2nd place)
• Best Cross-Functional Collaboration (Highly Commended)
• Outsourced Contact Centre Of The Year (Highly Commended)

These accolades highlight CCIG Group’s ability to balance empathy with efficiency on a global scale.

What truly sets CCIG Group apart is its focus on people, processes, and technology. Its team fosters a creative and motivated work environment through strong leadership, talent development programs, and shared values. 

This culture drives high performance and client satisfaction.

Flexible internal systems support seamless communication, rapid project execution, and consistent service delivery. From recruitment to returns handling, every process is optimized for agility and transparency.

CCIG Group also invests heavily in technology, offering proprietary software, business intelligence tools, and reliable IT infrastructure. These solutions integrate smoothly with client systems, supporting long-term partnerships and operational excellence.

Its unique synergy enables CCIG Group to outperform competitors and consistently exceed client expectations.

Tomasz Kaszuba (Chief Operating Officer)

Tomasz Kaszuba serves as the Chief Operating Officer of CCIG Group, bringing extensive experience in strategic operations and business process optimization. He plays a key role in driving performance, overseeing cross-functional teams, and implementing scalable solutions that support client success.

His leadership reflects a strong commitment to innovation, efficiency, and service excellence across all areas of the organization.

CCIG Group ranks among Europe’s top multilingual contact center companies, with its headquarters in Wrocław, Poland. While comprehensive client reviews may still be growing, the company’s proven track record and industry recognition position it as a strong option. 

Businesses exploring contact center partnerships can benefit from evaluating CCIG Group alongside other leading providers to determine the best match for their specific needs.

CCIG Group’s main headquarters is located in:

Rzeznicza 32/33, 50-130, Wroclaw, dolnoslaskie

Further, you may virtually reach out the company through the following contact information:

Website https://ccig-group.com/

LinkedIn https://www.linkedin.com/company/ccig-group/

Facebook N/A

In addition, you may email them at [email protected] or call +48 512556800.