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CallZent

Overview

CallZent is a multichannel call center in Mexico focused on helping our clients elevate customer support and prioritizing the happiness of our agents. Our commitment to core values like passion, excellence, integrity, and happiness sets us apart.

Our leadership team combines over 20+ years of experience helping clients from a variety of industries start their call center operations in Tijuana and Sonora, MX and have grown exponentially by creating a supportive work environment that empowers their agents to make a real difference.

As a family of like-minded individuals, we are dedicated to providing unmatched customer service and making a positive impact on our agents, our clients and their customers. Join us on this remarkable journey and experience the difference that a happy and engaged team can make for your business.

What CallZent offers its clients

At CallZent, we believe that exceptional customer service starts with people. Our dedicated team is passionate about creating unforgettable customer experiences through personalized, human-centered communication. We ensure every customer interaction is handled with care and expertise. Whether it's customer support, tech support, collections or sales, CallZent is committed to delivering service that goes above and beyond. Join us in putting people first and transforming your customer interactions into lasting relationships with CallZent.

How CallZent outshines the competition

Human-Centric Approach: Unlike many competitors who rely heavily on automated systems, CallZent prioritizes human interactions. Our team of skilled professionals is dedicated to providing empathetic and personalized service, ensuring each customer feels valued and understood.

Customization and Flexibility: We recognize that each business has unique needs. CallZent offers customizable solutions tailored to fit the specific requirements and goals of our clients, providing a level of flexibility that competitors often lack.

Proactive Customer Engagement: Our proactive approach to customer service sets us apart. We don’t just react to customer needs; we anticipate them, we help businesses stay ahead and foster stronger customer relationships.

Expert Support Team: Our team is our greatest asset. CallZent invests in continuous training and development to ensure our support staff are not only knowledgeable but also passionate about delivering outstanding service. This commitment to excellence ensures that our clients receive top-tier support at all times.

Focus on Quality over Quantity: While some competitors prioritize handling a high volume of interactions, CallZent focuses on the quality of each interaction. We believe that meaningful, positive experiences lead to greater customer satisfaction and loyalty.

By combining personalized service, seamless integration, and a commitment to excellence, CallZent delivers a superior customer communication experience that helps businesses build lasting relationships and achieve their goals.

Headquarters

3065 Beyer Blvd Ste B103, 92154, San Diego, CA

Public or Private

private

Seats or staff

300

Revenue

-

Industries
  • BPO
  • BPO industry
  • Consumer Services
  • Ecommerce
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Insurance
  • Legal
  • Telecoms

Details

Executive

Joe Andere

Year Founded

05/02/2023

Countries of fulfillment
  • Mexico
Sectors
  • Customer Service
  • Full service BPO
  • Software & Application Development
Contact information

6198645841

https://www.callzent.com


About CallZent: Review and comparison

CallZent is a well-known call center company based in Mexico, offering a wide range of customer support services across multiple channels. Its main objective is to improve customer support experiences by delivering consistent and trusted services.

Besides delivering exceptional service to clients, it is also dedicated to agent satisfaction and well-being.

The CallZent professional team excels in efficiently managing a wide array of inquiries, guaranteeing a smooth and pleasant experience for both customers and agents alike. 

Their expertise and dedication ensure that all interactions are handled with precision, professionalism, and a commitment to customer satisfaction. 

CallZent Outsourcing

The CallZent leadership team has 20+ years of experience helping clients in various industries set up call center operations in Tijuana and Sonora, MX. 

They have grown significantly by fostering a supportive work environment that empowers their agents to make a meaningful impact.

CallZent’s BPO services and pricings

CallZent’s team meets the needs of small businesses and corporations by enhancing their customer experience and elevating satisfaction levels through the following services:

  • Customer service
  • Tech support
  • Sales
  • Lead generation 
  • Debt collection
  • Answering services
  • Virtual assistant 
  • Appointment setting

Understanding the value of effective customer support, CallZent strives to provide unparalleled assistance, build strong relationships, and ensure satisfaction at every touchpoint. 

CallZent’s pricing

Connect with CallZent via its website for inquiries, quotes, or any outsourcing-related needs. 

Its team of specialists is dedicated to offering prompt and confidential assistance to meet your requirements efficiently.

How CallZent outshines its competition

CallZent deeply recognizes the pivotal role of outstanding customer support in cultivating a thriving business. 

Its dedicated team of experts assists companies in establishing invaluable relationships with customers, enhancing satisfaction levels, and nurturing long-lasting loyalty. 

CallZent prioritizes exceptional customer service to help businesses exceed their customers’ expectations, build trust, and boost brand advocacy. 

Its tailored solutions empower businesses to provide superior support and stand out in the competitive market landscape.

Key executives

Joe Andere (CEO)

Joe Andere is the Chief Executive Officer at CallZent. He has a proven track record of revitalizing companies in the industries of contact center services, marketing research, and software development.

He excels in boosting revenue, enhancing customer satisfaction, and cultivating top-performing teams through over 17 years of dynamic leadership.

CallZent reviews and comparisons

While we currently don’t have in-depth reviews about CallZent and its services, we recommend comparing it with other businesses specializing in call center services .

CallZent’s contact information

CallZent’s main headquarters is located in:

3065 Beyer Blvd Ste B103, 92154, San Diego, CA

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 6198645841.

CallZent news, podcast & articles

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CallZent videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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