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Arema Connect

3.3/5 • Glassdoor rating


At Arema Connect we specialise in customer conversations via voice, email or digital channels.

We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.

We deliver best-in-class 24x7x365 Customer Service and Market Research services.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Pat Keogh, Managing Director

Year Founded


Countries of fulfillment




Contact information

353 214244944

About Arema Connect: Review and comparison

Arema Connect is a 24-hour business solution provider. They specialize in customer care by offering support 7 days a week, 365 days a year through their contact center. 

Arema Connect’s clientele includes Irish-based multinational companies as well as small and medium-sized enterprises (SME’s). 

Their goal is to assist clients by offering end-to-end packages customized to support their company’s Customer Relationship Management (CRM) policy. The Arema Connect staff specializes in receptionist cover, after-hours telephone answering service, website, live chat, and email support.

Arema Connect Outsourcing

Based out of Blackpool, Cork, Ireland since 2001, The Arema Connect market research team specializes in:

  • Campaign design
  • Campaign implementation
  • Mystery shopping
  • Customer trends
  • Customer satisfaction surveys
  • Buyer analysis
  • Competitor analysis.
  • Customer conversations via voice, email, or other digital channels. 

Arema Connect prides itself in being a “people business” by creating a team that makes a difference to the clients. 

With a staff ranging between 51 and 200 employees, Arema Connect is an industry leader in staff retention rates. These employees are carefully selected professionals who can represent the client’s brand needs. 

Arema Connect’s BPO services and pricings

Some of the services that Arema Connect provides to their clients include: 

  • Email handling
  • Mobile/SMS contact management
  • Live chat support
  • Social media customer support
  • Telephone answering service
  • Market research
  • Mystery shopping
  • Database management
  • Outsourced customer service
  • Contact center
  • Email ticketing

Arema Connect’s pricing

Arema Connect prices are based on each client’s needs. For a more precise pricing quote please contact them at [email protected], or by phone at 353 214244944. 

How Arema Connect outshines its competition

The Arema Connect staff focuses on customer service and analytic skills. These linchpins have become associated with Small Firm Associations, European nominations, Contact Center awards, and beyond.

Key executives

Pat Keogh (Managing Director)

Pat started Key Answering Systems Group in 2001, which was the parent company for Arema Connect. He has since grown Key Answering and Arema Connect to be a multi-million-pound company with services in Ireland and beyond. 

Pat focuses on corporate culture to focus on values to accomplish critical success and outcomes. Pat’s roles include communicating the company values to Arema Connect’s employees, leadership, and call-center agents. 

Nuala Keogh (Financial and HR Director)

Nuala is the co-founder of Arema Connect and has held the position of Financial Director for over 20 years, starting with Arema’s parent company, Key Answering Systems Group. Nuala has extensive experience and education in commerce and accounting. 

Her roles also include financial support for the company leadership and anticipation and creation of yearly business plans. Nuala’s main role is the oversight of the budget of Arema Connect. Previously, Nuala has held leadership roles in the public sector and account management in both the public and private sectors.

Arema Connect reviews and comparisons

Arema Connect has won various awards over the years. Some of them include: 

  • Shortlisted in the Green Awards 2020 in the category of Green Medium Sized Organization of the Year
  • Customer Contact Management Association (CCMA) – Irish Customer Contact & Shared Services Awards 2019 
  • ISO 27001: 2013 Certification
  • ISO 14001: 2015 Certification


Arema Connect’s contact information

Arema Connect’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 353 214244944.



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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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