Apex

Apex is a Business Process Outsourcing (BPO) services provider that offers a digital customer experience for its clients. The co-founders wanted to create a technological hub, so they founded this company in 2003 to help their clients grow and achieve higher levels of success with better processes and digital support. 

With over 6,000 employees in Latin America and 15 operational centers in six countries, Apex uses strategic planning, technology, and streamlined processes to lead their clients to higher incomes, better employee retention, and better client satisfaction.

Apex works with over 50 major brands worldwide and manages over 62 million conversations each year for its clients. With high employee engagement and thousands of partners working with them, this company is prepared to help any client meet their outsourcing needs. 

Their operational centers in Argentina, Brazil, Chile, Columbia, Honduras, and Paraguay strive to create a digital customer experience to make customer management and retention easier and more affordable for its client companies.

Apex handles back-office and offshore BPO service outsourcing as well as many other administrative tasks for its clients, including: 

• Customer Care
• Call and Contact Center
• Technical Support
• Back Office
• Help Desk
• Social Media
• Software development
• Finance and Accounting Outsourcing
• Sales Back Office
• Sales Management

The company also uses world-class technology and Artificial Intelligence (AI) to offer advanced services. 

• Advanced Speech and Text Analytics help process and analyze conversations with customers to increase their satisfaction and engagement.
• AI Chatbots provide digital, hands-off customer assistance for common problems.
• Self-Operating Customer Menus reduce expenses for phone and live chat support.

Apex’s pricing

Apex’s pricing depends on each client’s unique needs. To request a quote for services, contact Apex directly.

Apex believes that people are the most valuable resource of any company, so associate enrichment and development is a high priority. They use the Agile process to deliver results fast and follow a three-stage customer management model:

1. Understand
2. Design
3. Improve

Their model of fast results and innovation gives them a 99% customer recommendation rate.

Marcelo Cid (Co-Founder and President)

Marcelo Cid’s education includes a degree in economics from the Universidad Nacional de Córdoba and programs from several institutions, including London Business School, Harvard University, and Columbia University. Cid became the President of this company when he founded it and remains at the top spot today. 

Humberto Sahade (Co-Founder and Chairman of the Board)

Humberto Sahad earned a Bachelor of Business degree from the Universidad Católica de Córdoba. He also completed several programs at institutions like London Business School, Harvard Business School, and the Swinburne University of Technology. Mr. Sahade served as CEO of Apex for several years and has been the company’s Chairman of the Holdings Board since 2010.

Apex is an innovative digital services BPO solutions provider headquartered in Argentina. While we currently do not have any reviews for Apex, we suggest comparing the firm to other midsize and large BPO providers and offshore outsourcing companies in Latin America. 

Apex’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.apexamerica.com

LinkedIn http://www.linkedin.com/company/apex-america

Facebook https://www.facebook.com/ApexAmerica/

https://www.glassdoor.com/Overview/Working-at-Apex-America-EI_IE949275.11,23.htm

https://www.crunchbase.com/organization/apex-america-bpo