View all outsourcing firms


3.7/5 • Glassdoor rating


The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. We’ve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care.

Netfor company structure

We love using technology to improve the customer experience and keep our clients productive. We’ve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of first contact care. Our best clients rely on us to handle their help desk needs, utilize our field services team for support across the United States, leverage our tech agents to help them constantly improve their knowledge and services to get their employees back to work quickly and provide a world class experience for their customers.


12115 Visionary Way Suite #100, 26038, Fishers, IN, United States

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Food & Beverage
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Non Profit
  • Real Estate
  • Retail
  • SaaS
  • Software Tech/IT
  • Transportation
  • Travel
  • Utilities



Jeff Medley, CEO and Founder

Year Founded


Countries of fulfillment
  • United States
  • Admin Support
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Specialized BPO Vertical
Contact information


About Netfor: Review and comparison

Netfor was founded in 1995 by Jeff Medley. Originally focused on computer troubleshooting and named Medley and Associates and CompuRite, the company has settled into its name and vision, “reflecting the company’s focus on Network and Internet services for all.

Netfor provides managed IT services globally while also working with local tech companies within their field services division. This company’s help desk, call center, and fulfillment services round out its ability to solve tech problems for its clients.

Over 25 years’ experience has expanded this BPO to a business with between 51 and 200 employees and over 30,000 technicians. 

Netfor Outsourcing

Netfor may be a global company, but it proved to be uniquely capable of addressing the IT-related needs of the Indiana Department of Workforce Development during the COVID-19 pandemic. This BPO handled an incredible volume of phone calls from Hoosiers seeking unemployment benefits and did so efficiently and with empathy for the struggling residents.

While Netfor typically “onboards new clients over 60 days,” the agency adapted within about a week and a half and “treat[ed] callers the same way they hoped their family members would be treated,” CEO and founder Jeff Medley explained in November 2020.

Netfor’s BPO services and pricings

This company offers a broad spectrum of managed IT services, including:

  • Fulfillment Center
  • Field Services
  • Call Center
  • Help Desk

Netfor’s pricing

The company conveniently packages all of their services, encompassing everything from installation to help desk services, into one rate that can either be fixed or hourly. 

How Netfor outshines its competition

This BPO prides itself on its high first-run rate, listed on its website as 95+%, compared to the competition’s 88%. This means that their technicians are at least 7% more successful at resolving onsite tech issues on their first trip to the site.

Beyond statistics, this BPO outshines competitors by providing a knowledgeable human touch. The agency’s help desk support is available 24/7, yet a real and trained person answers every call.

Key executives

Jeff Medley (CEO and Founder)

Originally a mechanical engineer, Jeff Medley founded the company in 1995 amidst a lifetime passion for improving how things work. He was also co-founder and president of the Verbal Behavior Center for Autism, which is an Indianapolis non-profit focused on autism treatment.  


Jason Belt (VP, Business and Service Development)

Jason Belt was initially hired in 2015. After a brief hiatus, Belt returned to the company, considering the company one that’s “doing the hard work to be great.” 


Jerry Kerns (Senior Vice President)

Jerry Kerns began working for this BPO as a contractor in 1999. Eventually making his way to his current position in 2017, Kerns now has over “30 years of management and IT experience.”

Netfor reviews and comparisons

According to Glassdoor, this BPO is rated at 3.9/5 stars and brings in between $5 and $10 million in revenue annually. While more independent reviews are yet to be made, their website claims a client satisfaction rate of 94%, suggesting it is a highly competitive agency.  

Netfor’s contact information

Netfor’s main headquarters is located in:

12115 Visionary Way Suite #100, 26038, Fishers, IN, United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-638-3674.


Netfor news, podcast & articles

No news, podcast & articles available for this BPO

Netfor videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.