12115 Visionary Way Suite #100, 26038, Fishers, IN, United States
$15 mil. - $30 mil.
Jeff Medley, CEO and Founder
About Netfor: Review and comparison
Netfor was founded in 1995 by Jeff Medley. Originally focused on computer troubleshooting and named Medley and Associates and CompuRite, the company has settled into its name and vision, “reflecting the company’s focus on Network and Internet services for all.”
Netfor provides managed IT services globally while also working with local tech companies within their field services division. This company’s help desk, call center, and fulfillment services round out its ability to solve tech problems for its clients.
Over 25 years’ experience has expanded this BPO to a business with between 51 and 200 employees and over 30,000 technicians.
Netfor may be a global company, but it proved to be uniquely capable of addressing the IT-related needs of the Indiana Department of Workforce Development during the COVID-19 pandemic. This BPO handled an incredible volume of phone calls from Hoosiers seeking unemployment benefits and did so efficiently and with empathy for the struggling residents.
While Netfor typically “onboards new clients over 60 days,” the agency adapted within about a week and a half and “treat[ed] callers the same way they hoped their family members would be treated,” CEO and founder Jeff Medley explained in November 2020.
Netfor’s BPO services and pricings
This company offers a broad spectrum of managed IT services, including:
- Fulfillment Center
- Field Services
- Call Center
- Help Desk
The company conveniently packages all of their services, encompassing everything from installation to help desk services, into one rate that can either be fixed or hourly.
How Netfor outshines its competition
This BPO prides itself on its high first-run rate, listed on its website as 95+%, compared to the competition’s 88%. This means that their technicians are at least 7% more successful at resolving onsite tech issues on their first trip to the site.
Beyond statistics, this BPO outshines competitors by providing a knowledgeable human touch. The agency’s help desk support is available 24/7, yet a real and trained person answers every call.
Jeff Medley (CEO and Founder)
Originally a mechanical engineer, Jeff Medley founded the company in 1995 amidst a lifetime passion for improving how things work. He was also co-founder and president of the Verbal Behavior Center for Autism, which is an Indianapolis non-profit focused on autism treatment.
Jason Belt (VP, Business and Service Development)
Jason Belt was initially hired in 2015. After a brief hiatus, Belt returned to the company, considering the company one that’s “doing the hard work to be great.”
Jerry Kerns (Senior Vice President)
Jerry Kerns began working for this BPO as a contractor in 1999. Eventually making his way to his current position in 2017, Kerns now has over “30 years of management and IT experience.”
Netfor reviews and comparisons
According to Glassdoor, this BPO is rated at 3.9/5 stars and brings in between $5 and $10 million in revenue annually. While more independent reviews are yet to be made, their website claims a client satisfaction rate of 94%, suggesting it is a highly competitive agency.
Netfor’s contact information
Netfor’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 800-638-3674.