ADLINC is a Jamaica-based BPO provider offering back-office, logistics, and customer support services from Montego Bay, with a client-facing office in Tampa, Florida.
The company has a particular focus on healthcare-related logistics, serving medical couriers, pharmacies, medical device distributors, and supply chain and logistics businesses. Its outsourcing model uses dedicated teams selected and trained around each client’s requirements.
ADLINC operates under the Jamaica Special Economic Zone Authority (JSEZA) and references HIPAA, GDPR, PCI DSS, the Jamaican Data Protection Act, and ISO standards as part of its approach to security and compliance.
What Adlinc Business Services Limited offers its clients
ADLINC provides BPO services across operations, administration, customer support, and logistics.
Operations Support – First-, middle-, and last-mile logistics support, lead generation, sales prospecting, appointment setting, compliance, and risk management.
Back-Office & Administrative Support – Data entry, database management, invoicing, billing, and general administrative assistance.
Customer Support – 24/7 phone, email, and live chat support, order processing, inquiry handling, and inbound and outbound call center services.
Logistics & Courier Support – Driver onboarding and compliance, dispatch services, and courier and logistics coordination.
Custom Outsourcing Solutions – Dedicated teams, special-project support, and industry-specific outsourcing arrangements.
Training & Onboarding – Train-the-Trainer programs and modular onboarding based on each client's processes and requirements.
How Adlinc Business Services Limited outshines the competition
Healthcare logistics experience. ADLINC works with medical couriers, pharmacies, medical device distributors, and other logistics businesses with specialized operational requirements.
Dedicated teams. Employees are selected and trained according to each client's processes rather than assigned from a shared agent pool.
Jamaica-US presence. The company delivers services from Montego Bay while maintaining a client-facing office in Tampa, Florida.
Security and compliance. ADLINC references HIPAA, GDPR, PCI DSS, the Jamaican Data Protection Act, and ISO standards, along with security measures including encryption, multi-factor authentication, firewalls, and penetration testing.
Logistics industry affiliations. The company references memberships with organizations including the CLDA and NBAA.
Adlinc Business Services Limited company structure
ADLINC, legally known as Adlinc Business Services Limited, is led by David Douglas, Founder and CEO. The company describes Douglas as having more than 22 years of corporate leadership experience in North America.
Its operations are split between:
Tampa, Florida – Client-facing office.
Montego Bay, Jamaica – Delivery centre operating under the Jamaica Special Economic Zone Authority (JSEZA).
Sample highlight service offering of Adlinc Business Services Limited
ADLINC provides outsourced operational support for medical courier and logistics businesses, including driver onboarding, compliance, dispatch, and first- and last-mile coordination.
Its teams can be trained around individual client processes, allowing outsourced staff to handle operational tasks as part of the client's existing workflow.
For healthcare-related clients, ADLINC also references security and compliance requirements including HIPAA, GDPR, PCI DSS, and Jamaican data protection regulations.
