Offshore Valley

Offshore Valley is a B2B customer relations and offshoring company based in Agadir, Morocco. Established in January 2009, it describes itself as the first customer relationship and outsourcing centre in southern Morocco, and it has spent more than 15 years supporting French companies with French-language customer contact and IT services.

Customer relationship management is the company’s original line of business. Offshore Valley runs outsourced customer service and call centre operations, including remote customer support, help desk and technical support, as well as B2B prospecting and lead generation for sales teams. It also offers multichannel sales support and qualification of B2B decision-maker data.

Alongside its contact centre, Offshore Valley has built an IT and telecoms outsourcing practice. Services include web and software development in technologies such as PHP and Java, CRM development, IT support and managed IT services, network support, cybersecurity services and the qualification of IT and telecom projects. The company also works on digital transformation and AI-based solutions for its clients.

The company runs its own training arm, the Offshore Valley Academy, which trains staff in remote customer relationship management. This in-house academy supports recruitment and talent development in the Agadir region and helps prepare agents for French-speaking client programmes.

Offshore Valley reports annual growth of more than 20% and says its main clients are French businesses and major telecom operators. The company names Bouygues Telecom among its key partners. Its team is in the range of roughly 50 to 200 people.

Offshore Valley is a fit for French and other French-speaking companies, particularly in telecoms and technology, that want a nearshore partner in Morocco for customer service, technical support, B2B prospecting or software development in a close time zone. Its website was not publicly accessible when this profile was prepared, so prospective clients should contact the company directly for current details.

Offshore Valley’s main headquarters is located in:

Agadir, 80000, Morocco

Further, you may virtually reach out the company through the following contact information:

Website https://www.offshorevalley.com

LinkedIn http://www.linkedin.com/company/offshore-valley

Facebook https://www.facebook.com/offshorevalley

In addition, you may email them at [email protected] or call 212 (0) 5 28 33 50 27.