Company Voice

CompanyVoice is a woman-owned and operated provider of credentialed telephone customer service specialists located in Blue Bell, Pennsylvania. With principles centered around people, progress, and technology, CompanyVoice has been providing superior customer service to its customers for over a decade. 

Named the 12th fastest growing company in the greater Philadelphia area by The Philadelphia 100, this stellar company has a permanent staff of HR experts who can construct the perfect team of customer service representatives for you.

This BPO company provides both inbound and outbound services to its clients. The staff they provide is superior to the average call center team because of its training and experience.

More than just a service provider, the company is dedicated to becoming a seamless extension of the businesses for which they work. They recruit, screen, and hire certified specialists in the areas of insurance, finance, banking, and real estate. They provide customer service experts for attorneys and government agencies. 

Every one of the companies customer service staff speaks English and they can provide multi-lingual agents. Their team of agents is available around the clock and every day of the year. The staff of experienced managers has years of experience in compliance-based industries.

Committed to integrity and transparency, the team has a clear presence on social media. They offer web chat support to answer any questions you have.

CompanyVoice offers the following services to its customers:

Inbound Call Center Services

• Enrollment
• Scheduling 
• Lead qualification
• Upselling and cross-selling
• Order Processing 
• Application services 
• Customer care support 
• Customer retention
• Help desk and tech support

Outbound Services

• Sales
• Appointment setting
• Lead generation
• Customer retention
• Welcome calls
• New Product Marketing
• Customer Experience Surveys
• Direct Mail
• Application processing

CompanyVoice pricing 

CompanyVoice offers competitive pricing in the call center industry. The exact price a client pays depends upon the specific needs of each customer. Each client will receive a custom package providing the maximum amount of service for the lowest possible price.

CompanyVoice screens its customer service representatives carefully and only hires certified representatives. Only career customer service agents work for the company. It is one of the few call center services that dedicates itself to providing staff for compliance-based industries.

• The company creates a custom workflow process for each client.
• CompanyVoice uses Six Sigma methodologies which delves into the root cause of problems. 
• The onboarding process is efficient and fast.
• Each call is recorded for evaluation, coaching, and culpability. 

Claudia Timbo (CEO and President)

With over 30 years of experience in the call center industry, Ms. Timbo brings a wealth of knowledge to CompanyVoice. A nominee for the Ernst & Young Entrepreneur of the Year award, 

She has launched projects in the financial services, banking, healthcare, and insurance industries. She is considered an expert speaker on the subject of hiring by the Pennsylvania State House of Representatives. She is committed to providing opportunities for women and semi-retired workers. 

CompanyVoice is well praised on Glassdoor by former and current employees, achieving an average score of 4.4. We advise you to compare this business to other mid-sized companies in the area that also provide call center services.

Company Voice’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.companyvoice.com

LinkedIn http://www.linkedin.com/company/companyvoice-llc

Facebook https://www.facebook.com/thecompanyvoice

In addition, you may email them at [email protected] or call 215-525-5016.

https://www.glassdoor.com/Overview/Working-at-CompanyVoice-EI_IE1383207.11,23.htm