Call Experts is a family-owned, fully remote phone answering service founded in nineteen eighty-two that now pairs live agents with an AI attendant. It names its chief executive and five other leaders, but it gives no revenue or staff count. A buyer should obtain accounts and compliance evidence before relying on its published claims.
Services & Capabilities
Live answering is the base service. The all-services page opens with it. — "Round-the-clock call answering for uninterrupted customer service." The firm sells it as after-hours cover, overflow cover and full-time reception.
Appointment setting is the second line. The appointment page describes the team. — "Our appointment setting services deliver a team of live receptionists round-the-clock" The pitch is that callers book directly into the client's calendar without a call-back.
Dispatch and alarm escalation extend the offer. The all-services page lists an escalation feature. — "If an alarm goes off at your facility, you can escalate the notification to our team to dispatch or respond." This points to trades, facilities and emergency-response clients that need a person to act at night.
On-call routing is sold with a client portal. The on-call page explains the control the client keeps. — "Make real-time updates via our self-service on-call portal to ensure that our agents forward your urgent and after-hours calls to the correct contact." The client can manage its own schedule, or the firm can manage it for them.
Healthcare is the most developed vertical page. The healthcare page lists the practice types. — "Medical telephone answering solutions for primary care, chiropractors, OBGYN, optometrists, dermatologist, dentists, multi-location practices, hospitals, and hospital services." The home page adds a compliance claim. — "We’re HIPAA compliant, with data security protocols to support your enterprise." The firm names no auditor or report for that claim.
Pricing starts small. The home page gives an entry package. — "Packages start at $250 a month and include both our AI Attendant and live minutes" That is a price list figure and not revenue. It shows the firm is aiming at very small accounts as well as large ones.
Client Base & Market Position
The firm publishes a handful of attributed testimonials. The home page carries a public-sector reference. — "Kit Hams, Program Manager, Nebraska Game and Parks Commission" The same quote says the firm trained agents and built an interface inside a short time. — "We were impressed and relieved that you were able to work within a very short time frame to train your agents and develop an interface for our program." That is a government-agency programme rather than a retail account.
Other named references are small organisations. The home page names a chamber-style adviser. — "George Greenstein Vice Chair, Treasure Coast SCORE" It also names a manufacturer's human-resources contact. — "Wilma Sorrell HR Coordinator, American Fuji Seal" The firm publishes no full client list and no contract values.
It claims public-sector standing. The home page says the firm is used by government. — "Trusted by state agencies." The page does not name which states or which agencies beyond the testimonial above.
Industry pages show the target markets. The menu lists healthcare, home services, professional services, restaurants, franchises and human resources. The home-services page names trades. — "An answering service for Plumbers, Electricians, HVAC, Heating and Air, Multi-Service companies, and Franchises." The mix is local service businesses that lose revenue when a call goes unanswered.
Awards are the firm's main third-party signal. The about page timeline records them. — "2023 – Call Experts receives the ATSI Award of Excellence (14th year in a row) and CAM-X Award of Excellence (15th year in a row)." The same timeline lists an earlier growth ranking. — "2008 – Call Experts included on the Inc5000 list for growth and company size." The firm gives no rank on that list.
Delivery Infrastructure & Operations
The workforce is remote. The careers page answers the question directly. — "YES, our workforce is fully remote." The home page places the firm in Charleston, South Carolina. — "family owned in Charleston, SC since 1982" The site gives no street address, and the careers page says staff work remotely in several states.
The service runs around the clock. The same page describes the shift model. — "Call Experts is a 24/7 facility." A remote, always-on model suits the firm's hurricane story, which the about page tells. — "1989 – Our first category 5 hurricane; we remained fully operational with no blackouts."
Agents are trained for a short period before going live. The careers page gives the length. — "Training for entry-level positions is usually 3 weeks long." That is quick for client-specific scripts, and it depends on the scripting the firm builds with each client.
Quality control is published as a target and a rhythm. The home page states a floor. — "Consistent scripts and a 90%+ minimum QA score." The service pages describe client reviews. — "Regular check-ins at key intervals — 14 days, 45 days, 3 months, 6 months, and 12 months, plus on-demand." Both are claims on sales pages, and no external audit is cited.
Integrations connect to client systems. The Zendesk page describes the method. — "We use an API or shared usernames to connect your callers to our system and scripting." The integrations page lists Zendesk, Calendly, Salesforce, ServiceTitan and Smartsheet as popular examples.
Ownership, Financials & Scale
The firm is privately held and family run. The about page uses the family-owned wording quoted above, and its leadership list puts Abby Leibowitz in the chief executive role while the origin story names Michael Leibowitz as founder. The firm's pages name no investor, parent company or lender.
Financials. No public revenue figure was found. The firm publishes no accounts, and the platform's revenue value comes from a data vendor and is not used here. A buyer should ask for the financial statements of the contracting entity.
Scale. The firm's pages state call volume and speed but no staff count. The home page gives the call totals. — "100M+ calls answered 18s average time to answer 99% uptime 90%+ minimum QA score" The about page dates the hundred-millionth call to two thousand and ten. — "2010 – Fielded 100 millionth call for clients." The home-page total is undated, so the volume since two thousand and ten cannot be worked out from the site. The platform record carries two hundred employees without a date.
Hiring. The careers page describes a full-time and part-time model with benefits. — "Referral bonuses are offered." It also describes a retirement match. — "Retirement enrollment begins after 1 year of employment, with a match." The record shows two open postings and no recent departures, which is a small hiring pace.
People, Leadership & Culture
The chief executive is Abby Leibowitz. The about page lists the team in order. — "Abby Leibowitz Chief Executive Officer" The same page names the founder as Michael Leibowitz in its origin story. The page does not give a start date for the current chief executive.
The senior team is named with titles. The about page lists the strategy chief. — "Moshe Prystowsky Chief Strategy Officer" It lists a senior vice president. — "Kevin Gill SVP" It also lists product, operations and client-success heads. — "Selena Martin Head of Product Haley Cheeks Director of Operations Andrea Cranney Director of Client Success" The platform record lists a different chief executive, which the Record and Tier Note below covers.
The strategy chief also writes the firm's public content. The blog shows his byline on recent posts. — "Construction Company Answering Service: Why a Missed Call Costs You the Next Bid September 16, 2026 September 11, 2026 by Moshe Prystowsky" That makes the blog a dated sign that the firm is active in two thousand and twenty-six, though it is marketing content and not news.
Culture is a recruiting theme. The about page lists values. — "Human-centric culture Supportive community family owned and operated over 40 years of industry expertise Action-oriented ethos continuous learning and development" The careers page backs it with pay terms. — "Hourly paid employees will be paid time-and-one-half for all hours worked on a holiday." No employee-survey or review score is published on the firm's own pages.
Technology & Innovation
Artificial intelligence was added in two thousand and nineteen. The timeline dates the launch. — "2019 – Launched our AI and Automated Analytics services." The firm has since built the AI call-answering layer into its headline offer. The pages name no AI model or vendor.
The headline product pairs a voice agent with live staff. The home page frames the model. — "AI picks up. AND. People take over." The pitch is that callers who want a person get one, and the AI handles the first touch.
Reporting and the client portal are part of the stack. The reporting page describes self-service access. — "24/7 access to your data with the portal" The page lists call-reason, call-type and call-resolution reports. These are standard answering-service tools, and the firm shows no proprietary platform beyond them.
Strategic Assessment
Strengths
- Long operating record. The firm dates its first client call to nineteen eighty-two.
- Named leadership. The about page lists the chief executive and five other leaders.
- Hybrid AI and live-agent offer. The home page sells both under one price.
- Published awards. The timeline lists repeated industry awards.
Risks and Vulnerabilities
- No disclosed financials or headcount. The firm publishes neither revenue nor staff numbers.
- AI substitution. Answering and message-taking are the services most open to automation, and the firm itself sells an AI attendant.
- Unverified claims. Uptime, quality and compliance statements carry no audit or period.
- Record confusion. The platform record names a different chief executive and a different service mix.
Opportunities
- Healthcare and home services. Dedicated industry pages target practices and trades with after-hours call needs.
- Integration depth. Connections to common ticketing and scheduling tools can lock in accounts.
Outlook
Call Experts is a family-run, remote, always-on answering service with a long record, a named leadership team and a hybrid AI and human offer, but it publishes no revenue or headcount. A buyer should treat it as a small-to-mid-size operator and ask for accounts, staffing levels and a compliance report before contracting.
Record and Tier Note
The platform record files the firm as business process outsourcing in the United States, founded in nineteen eighty-two, which matches the firm's own origin story. It carries two hundred employees without a date, and the firm's pages give no staff count. It lists a chief executive who appears nowhere on the firm's about page, which names Abby Leibowitz in that role. It lists legal process outsourcing among its service lines, and the firm's pages describe phone answering, appointment handling and on-call routing. It carries a revenue of sixty-one million eight hundred thousand dollars from a data vendor, and the firm publishes none. The record holds three signals and none is used here; the one from March twenty twenty-six concerns an employee anniversary at a similarly named company. The record city, Charleston, matches the home page, and the delivery locations field is empty.
