Adlinc Business Services Limited

ADLINC is a Jamaica-based BPO provider delivering back-office, logistics, and customer support outsourcing from Montego Bay, with a client-facing office in Tampa, Florida.

The company has a particular focus on healthcare-related logistics, including medical courier, pharmacy, medical device distribution, supply chain, and logistics businesses.

ADLINC positions its model around customized outsourcing and dedicated team support, with personnel selected and trained according to each client’s requirements rather than relying on a shared pool of agents.

Operating under the Jamaica Special Economic Zone Authority (JSEZA), the company also highlights its focus on data security and compliance, referencing standards and requirements including HIPAA, GDPR, PCI DSS, the Jamaican Data Protection Act, and ISO alignment.

What Adlinc Business Services Limited offers its clients

ADLINC provides customized BPO solutions covering operations, back-office administration, customer support, and logistics.

Its services include:

Operations support – First-, middle-, and last-mile logistics support, lead generation, sales prospecting, appointment setting, compliance, and risk management.
Back-office and administrative support – Data entry, database management, invoicing, billing, and general administrative assistance.
Customer support – 24/7 phone, email, and live chat support, order processing, inquiry handling, and inbound/outbound call center services.
Logistics and courier support – Driver onboarding and compliance, dispatch services, and courier and logistics coordination.
Custom solutions – Industry-specific outsourcing models, dedicated teams, special-project support, and end-to-end outsourcing.
Training and onboarding – Train-the-Trainer programs and modular onboarding designed around each client's processes and business requirements.

How Adlinc Business Services Limited outshines the competition

ADLINC combines a customized BPO model with a particular focus on healthcare-related logistics and courier operations.

Healthcare and logistics specialization. Serves medical couriers, pharmacies, medical device distributors, and supply chain businesses rather than taking a purely generalist approach.
JSEZA presence. Operates under the Jamaica Special Economic Zone Authority, supporting its focus on operational and regulatory standards.
Security and compliance focus. References HIPAA, GDPR, PCI DSS, the Jamaican Data Protection Act, and ISO standards, alongside controls such as encryption, MFA, firewalls, and penetration testing.
Jamaica-US footprint. Combines Jamaica-based delivery operations with a client-facing presence in Tampa, Florida.
Train-the-Trainer approach. Uses client-led training to help outsourced employees understand the client's processes and operate as an extension of the internal team.
Logistics industry affiliations. References memberships with organizations including CLDA and NBAA, reinforcing its focus on logistics and specialized delivery operations.

Adlinc Business Services Limited company structure

ADLINC, legally known as Adlinc Business Services Limited, is led by David Douglas, Founder and CEO. The company describes Douglas as having more than 22 years of corporate leadership experience in North America.

ADLINC operates across two locations:

Tampa, Florida — Client-facing office.
Montego Bay, Jamaica — Delivery centre operating under the Jamaica Special Economic Zone Authority (JSEZA).

Sample highlight service offering of Adlinc Business Services Limited

ADLINC provides specialized outsourcing support for medical couriers, pharmacies, medical device distributors, and logistics companies.

Its services include driver onboarding and compliance, dispatch support, first- and last-mile logistics, and courier coordination, helping clients manage operational and regulatory requirements while maintaining reliable service delivery.

ADLINC also highlights a security and compliance framework designed for healthcare-related operations, including HIPAA, GDPR, PCI DSS, and Jamaican data protection requirements.

The company positions its logistics support as an extension of the client's existing operations, with dedicated teams trained around each client's processes and requirements.