View all outsourcing firms



At ZalaTech, we pride ourselves on being the forefront of technological innovation and business process optimization. As a leading IT company specializing in Business Process Outsourcing (BPO) services in Ethiopia, we are committed to delivering exceptional results that drive efficiency, productivity, and growth for your business.

What ZalaTech offers its clients

At ZalaTech, we take pride in our unique approach to IT Business Process Outsourcing (BPO) that sets us apart from the competition. Our commitment to excellence, innovation, and client satisfaction drives everything we do, and we offer a range of distinctive features and services that distinguish us as a premier BPO partner.

Additionally, ZalaTech boasts a team of highly skilled professionals with expertise across a wide range of industries and technologies. Our team comprises experienced customer support representatives, technical experts, data analysts, software developers, and more, who are dedicated to delivering exceptional service and exceeding client expectations.

How ZalaTech outshines the competition

At ZalaTech, we differentiate ourselves from the competition in several key ways, ensuring that we consistently outshine our rivals in the field of IT Business Process Outsourcing (BPO).

We prioritize quality in every aspect of our operations, from service delivery to customer support to ongoing client engagement. Our stringent quality assurance processes, regular performance evaluations, and continuous improvement initiatives ensure that we consistently deliver superior results that exceed client expectations.

Our client-centric approach is a hallmark of our success. We view our clients as partners, not just customers, and we prioritize their needs, objectives, and success above all else. Our team takes the time to listen, understand, and collaborate closely with clients to develop customized solutions that address their specific challenges and goals. By building strong, long-term partnerships based on trust, transparency, and mutual success, we create value for our clients that goes beyond mere service delivery.

ZalaTech company structure

ZalaTech PLC may be privately owned, meaning that the company is owned and operated by group of investors who have full control over its operations and decision-making processes.


2nd Floor Gulf Aziz Bldg, In-front of Bonanza Hotel, 1000, Addis Ababa, Bole

Public or Private


Seats or staff




  • BPO
  • Business Consulting and Services
  • Hardware Tech/IT
  • IT Services and IT Consulting
  • Payroll
  • Software Tech/IT



Amha Wondimu

Year Founded


Countries of fulfillment
  • Ethiopia
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Software & Application Development
Contact information


ZalaTech news, podcast & articles

No news, podcast & articles available for this BPO

ZalaTech videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.