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American Customer Care

About

American Customer Care specializes in providing individualized contact with your customers. As the customer-facing voice of your brand, we see ourselves as an extension of your company, and we take that responsibility seriously.

We offer a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Alexa ranking

5,816,196

Domain Authority

26

Site traffic

838

OA ranking

-

Glassdoor rating

2.6

CrunchBase ranking

-

Details

Executive

Chris Molloy, VP

Year Founded

1986

Countries of Fulfillment

-

Sectors

-

Contact information

(800) 267-0686

http://www.americancustomercare.com/

Social media

About American Customer Care: Review and comparison

American Customer Care is the leading BPO in North America regarding the art of individualized contact with customers. The customer is the center of any company’s operations; you must handle them professionally, and America Customer Care has been taking this role as seriously as possible since 1986.

The company’s reputation was built by American Customer Care’s commitment to integrity and consistency with every customer interaction. This reliability is a culture that starts at the top and flows right through to every one of the 296 employees. 

With this structural excellence and commitment to service, American Customer Care’s annual revenue is estimated to be $50.9M, making it one of the lead earners among North American BPOs.

American Customer Care Outsourcing

American Customer Care specializes in personalized customer care, multilingual services, cross-selling and upselling opportunities. All these services help in customer acquisition and retention and maximize the profitability of every program in your company.

American Customer Care’s BPO services and pricings

America Customer Care is a dynamic outsourcing provider that offers the following services:

  • Customer acquisition;
  • Customer service;
  • Interactive voice response;
  • Crisis management; 
  • Social media monitoring;
  • Back office support;
  • Outbound B-2-B;
  • Home-based agents;
  • Customer database generation;
  • Technical support; and
  • Web support.

The firm also offers its services to various industries, including healthcare, pharmaceuticals, consumer electronics, entertainment, telecommunications, high tech, real estate management, and publishing – among others.

American Customer Care’s pricing

American Customer Care’s pricing is average when compared to other leading BPOs. The level of customer personalization and structural proficiency makes the pricing an even better bargain for your company.

How American Customer Care outshines its competition

As noted in their official website, American Customer Care’s formula for success includes:

  • Utilize best practices and leading technology;
  • Highly personalized service;
  • Strong multilingual capabilities;
  • Specialized knowledge services;
  • Prioritizes adapting to the needs of clients and their customers;
  • Highly experienced executive and middle management teams; and
  • A flat organizational chart to enable fast and efficient allocation of resources throughout the company.

American Customer Care has one of the most robust and most proficient organizational structures among today’s BPOs giving it a competitive advantage. 

Key executives

Anthony Szurly (Director of Operations)

Anthony Szurly is the director of customer service at America Customer Care. He is an alumnus of State University of New York College at Cortland and Long Island University. 

Chris Malloy (Senior Vice President)

Chris Malloy manages the customer experience and has been pivotal in ensuring that quality standards are beyond average. With a degree from the University of Connecticut School of Business, Chris Malloy is adept at customer management CRM, inbound marketing, and call center development.

American Customer Care reviews and comparisons

American Customer Care puts the customer at the center of all its operations. From attending to the needs of multilingual customers, unique knowledge queries, personalized communication, and appropriate technology customized to offer speedy responses, American Customer Care is a powerful BPO service provider for companies that only want the very best.

American Customer Care’s contact information

American Customer Care’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800) 267-0686.

References

https://www.glassdoor.com/Overview/Working-at-American-Customer-Care-EI_IE363912.11,33.htm

https://www.crunchbase.com/organization/american-customer-care

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About Derek Gallimore

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