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Essentiel Outsourcing

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Welcome to Essentiel Outsourcing, Your Partner in Excellence

At Essentiel Outsourcing, we specialize in providing tailor-made outsourcing solutions designed to enhance operational efficiencies and customer engagement for businesses around the globe. Established over 20 years ago, our expertise spans across various sectors including finance, telecommunications, healthcare, and consumer services. Based in Barcelona, we leverage our strategic location and multilingual capabilities to serve clients across all continents, delivering services in over 20 languages.

Our Core Services Include:

Customer Support Solutions: We offer 24/7 multilingual customer support, ensuring your customers always have access to help whenever they need it, in their native language.

Technical Support Services: Our technically skilled teams handle complex queries and provide troubleshooting solutions, enhancing product support and customer satisfaction.

Sales and Telemarketing: Drive growth through our dedicated sales strategies and lead generation services tailored to meet your specific business objectives.

Why Choose Essentiel Outsourcing?

Quality and Compliance: We adhere to the highest standards of quality and compliance, ensuring that all operations align with global best practices and regulatory requirements.

Innovative Technology: Utilizing the latest in technology and CRM systems, we ensure seamless integration and real-time analytics to keep you ahead in a competitive market.

Customizable Solutions: Our flexible approach means solutions are specifically designed to meet your unique needs, ensuring that you receive the most efficient and cost-effective service possible.

Partner with Essentiel Outsourcing and let us help you transform your business operations with our reliable, secure, and efficient outsourcing services. Contact us today to discuss how we can assist you in achieving your business goals.

What Essentiel Outsourcing offers its clients

Essentiel Outsourcing offers a distinctive blend of services, expertise, and technological integration that uniquely positions us as a preferred partner in the BPO industry. Here are some unique offerings we provide to our clients:

Customized Multilingual Support: Recognizing the global nature of business, we provide comprehensive multilingual support, allowing your customers to interact in their preferred language. This service extends beyond typical offerings to include rare languages and dialects, ensuring that no customer need goes unmet, no matter where they are located.

Advanced Analytical Insights: Leveraging cutting-edge AI and machine learning technologies, Essentiel Outsourcing delivers deeper insights into customer behaviors and trends. Our analytics go beyond traditional metrics to offer predictive analytics, helping you not only understand customer needs but also anticipate them, enabling proactive service adjustments.

Flexible and Scalable Solutions: We pride ourselves on our ability to rapidly scale operations up or down based on client needs. This flexibility ensures that our clients can adjust to market demands without the burden of long-term commitments or fixed costs. Whether it’s seasonal fluctuations or unexpected market conditions, we provide the agility businesses need to stay competitive.

Expertise in Regulatory Compliance: Operating in multiple international markets requires navigating a complex landscape of regulations. Essentiel Outsourcing brings extensive experience in regulatory compliance, ensuring that all customer interactions meet stringent legal standards. This is particularly valuable for clients in highly regulated industries such as finance and healthcare.

Sustainability Focus: We commit to sustainable business practices, integrating green policies in our operations and promoting social responsibility. This commitment not only supports the environment but also aligns with the increasing demand for corporate responsibility in business partnerships.

Partnership Approach: Unlike traditional BPO service providers who focus on transactional relationships, we view our clients as partners. This approach fosters deeper collaboration, allowing us to integrate seamlessly with client teams and align closely with their strategic objectives. This partnership ethos extends to continuous feedback loops and joint innovation initiatives to ensure our services evolve in alignment with client needs.

These unique offerings ensure that Essentiel Outsourcing not only meets the current needs of our clients but also prepares them for future challenges and opportunities in the ever-evolving global marketplace.

How Essentiel Outsourcing outshines the competition

Essentiel Outsourcing stands out from the competition through several key differentiators that enhance our value proposition and ensure superior service delivery:

Tailored Solutions: Unlike many of our competitors who offer standardized service packages, we pride ourselves on crafting customized solutions that address the unique needs and challenges of each client. This bespoke approach ensures that all aspects of our service are aligned with the specific objectives and requirements of our clients, providing a more effective and integrated experience.

Technological Innovation: We invest heavily in cutting-edge technology to stay ahead of industry trends and to offer our clients state-of-the-art solutions. This includes advanced CRM systems, AI-driven analytics for deep customer insights, and robust cybersecurity measures that protect both client and customer data. Our commitment to leveraging technology enhances efficiency, reduces errors, and improves overall customer satisfaction.

Exceptional Talent Management: At Essentiel Outsourcing, we understand that our people are our greatest asset. We focus on hiring multilingual, culturally aware staff who are not only experts in their fields but also passionate about customer service. We provide continuous training and development to ensure our team remains at the forefront of industry practices and standards. Our emphasis on employee satisfaction and development leads to higher engagement levels, which in turn benefits our clients through superior service quality.

Global Reach with Local Expertise: We operate on a global scale but maintain a strong local presence in key markets. This allows us to offer our clients the benefits of a broad operational reach, including cost efficiencies and extensive market coverage, while also providing localized expertise that adheres to regional regulations and cultural nuances.

Proactive Customer Engagement: We don’t just respond to customer needs; we anticipate them. By using predictive analytics and trend analysis, we can foresee potential issues and opportunities, allowing our clients to be proactive rather than reactive. This forward-thinking approach minimizes risks and maximizes customer engagement and satisfaction.

Strong Commitment to Quality and Compliance: We adhere to the highest standards of quality and regulatory compliance in every market we serve. Our rigorous quality control processes and compliance checks ensure that our services not only meet but exceed industry standards. This commitment reduces the risk for our clients and builds trust with their customers.

Sustainability and Corporate Responsibility: We are committed to sustainability and ethical business practices, which resonate with the growing consumer and corporate demand for responsible business conduct. Our sustainable practices and corporate social responsibility initiatives add value to our brand and appeal to clients looking for partners who prioritize these values.

These factors, combined, position Essentiel Outsourcing not just as a service provider, but as a strategic partner dedicated to enhancing our clients' operational capabilities, market presence, and customer relationships in a globally connected and competitive business environment.

Essentiel Outsourcing company structure

Essentiel Outsourcing is a privately-held corporation, structured to optimize agility and responsiveness to market changes and client needs. Our ownership is composed of a diverse group of stakeholders including founders, private investors, and management-level employees.

The company was co-founded by a team of industry experts with profound experience in business process outsourcing (BPO), customer experience (CX), and employee experience (EX) sectors. The founders hold the majority of the equity, underscoring their ongoing commitment to the company's long-term vision and operational excellence.

A significant part of our equity is allocated to key management personnel, fostering a vested interest in the company's success and aligning management goals with shareholder and client outcomes. This structure also facilitates rapid decision-making processes, allowing us to tailor our services to meet specific client requirements swiftly and efficiently.

Additionally, a minority share is held by private investors who contribute not only capital but also strategic advice and industry connections that enhance our market position and operational capabilities.

This blend of ownership ensures that Essentiel Outsourcing remains at the forefront of innovation while maintaining the flexibility to adapt to evolving industry trends and client demands.

Sample highlight service offering of Essentiel Outsourcing

🌟 Exclusive One-Time Offer for New Clients! 🌟

Jumpstart Your Customer Service with Our "360 Success" Package

For a limited time, Essentiel Outsourcing is thrilled to offer new clients an unparalleled package designed to turbocharge your customer service capabilities:

🚀 "360 Success" Package Includes:

Free Setup & Integration: Kick-off your outsourcing journey without any initial setup fees. We handle all integration processes with your existing systems at no additional cost.
First Month at Half Price: Experience our world-class service with a 50% discount for the first month. See the difference with half the investment!
Complimentary Training Session: Receive a free training session for your team on best practices in customer interaction and engagement, ensuring your team and ours are perfectly aligned.
Dedicated Account Manager: Benefit from a dedicated account manager who will be your point of contact, ensuring personalized service and attention to your specific needs.
Performance Analytics Report: Gain insights with a complimentary detailed analytics report at the end of the first month, illustrating key performance metrics and areas for optimization.
Why Choose Our "360 Success" Package?

Cost Efficiency: Drastically reduce operational costs while maintaining premium service quality.
Scalability: Easily scale operations to match your business needs without any hassle.
Expertise: Leverage our 20+ years of industry experience and multilingual capabilities for unparalleled customer service.
Act Fast! This offer is valid for a limited time and available only to the first 20 sign-ups. Enhance your customer service now and set your business up for remarkable growth and customer satisfaction.

For more details and to claim this offer, contact us today at [email protected] or call +34 610 428 617. Let’s make your customer service outstanding together!


passeig garcía fària 49, 08019, barcelona, Barcelona, Spain

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Seats or staff




  • BPO
  • BPO industry
  • Digital Marketing
  • Ecommerce
  • Education
  • Energy
  • Food & Beverage
  • Healthcare
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Mining
  • Pharmaceutical
  • Real Estate



marc zaragoza

Year Founded


Countries of fulfillment
  • Argentina
  • Brazil
  • India
  • Mexico
  • Portugal
  • Spain


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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