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Xceed

3.4/5 • Glassdoor rating

Overview

Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and Key Government Accounts.
Xceed is fully owned by Telecom Egypt In 2001 and was founded to serve as the IT arm of Telecom Egypt and started its First call center operations in 2003 by supporting a wide array of “Contact Center services” (Voice & Non-Voice transactions), and “Infrastructure Outsourcing” Services.

Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions, additionally extending our Portfolio of services to include “Payroll Management Outsourcing”, “Recruitment Outsourcing” and “Finance & Accounting Outsourcing” Services.

Xceed Currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 25,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten( 10 ) different languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russia, Greek and Ukrainian).

With much pride in what have achieved Xceed commits to investing in our people, business and innovation to create sustainable value to our stake holders , partners and communities.

What Xceed offers its clients

Capitalizing on Xceed’s proven track record as a global BPO provider with strong presence in MENA region, Xceed adopts a well-structured approach in handling complex projects with multilingual capabilities for fortune global 500 companies. Xceed believes that its value offering is based on the following key factors:
•A quality centric culture derived from applying international quality standards in managing the operation such as ISO and COPC®.
•Exceptional capability in handling complex training programs with high emphasis on client’s culture to ensure superior quality of service.
•Seamless implementation and migration of the project based on utilizing the expertise of our project management team who handled sizeable migration projects for several offshore and local clients.
•A strong service delivery team with unmatched experience in running sizeable complex operations.
•A dedicated process improvement team with proven track record in handling significant improvement projects for several programs.
•An experienced Solutions responsible for providing innovative solutions that add value to our clients’ operations with considerable cost saving.
•Experience in operating a highly secured environment according to ISO 27001 information security standards.
PCI certified and GDPR compliant
•Proven track record in handling mission critical operations while mitigating all possible risks according to BS 25999 Business Continuity Management Standards
•State-of-the-art infrastructure with an uptime level of 99.9%

How Xceed outshines the competition

Xceed value proposition is simple; we offer highly qualified human resource and a state of the art infrastructure at highly competitive prices.
Xceed ensure that products and services have a tangible operational value, along with a price structure that enhances the bottom line
As part of Xceed’s firm commitment in providing world-class business process outsourcing services, our agents undergo a meticulously selected process of recruitment and training in order to achieve a superior level of service.
Xceed has an extensive operational knowledge base as well as innovation strategies that focus on evaluating client’s existing business models and enhance them to meet the desired outcomes of improving client satisfaction and long term profitability. According to Xceed, innovation can be achieved through deploying technology/technical solutions to areas like: Business Processes, Type of Services &Service Delivery
Xceed is proud to say that we provide innovative end to end solutions based on in house resources 100%. Our solutions department works hard towards providing our clients with pioneering solutions. Including AI , RPA ..etc. These solutions are comprised of advanced technology expertise, proven best practices methodologies and global experience. Each in their realm, our experienced professionals work with clients to plan and design novel lifecycle solutions in order to address business requirements and needs. Existing models are continuously evaluated and reengineered through leveraging Xceed’s expertise and innovative edge to renovate across all facets of a solution lifecycle that include Business Processes.

Xceed company structure

Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and Key Government Accounts.
Xceed is fully owned by Telecom Egypt; In 2001 and was founded to serve as the IT arm of Telecom Egypt and started its First call center operations in 2003 by supporting a wide array of “Contact Center services” (Voice & Non-Voice transactions), and “Infrastructure Outsourcing” Services.
Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions, additionally extending our Portfolio of services to include “Payroll Management Outsourcing”, “Recruitment Outsourcing” and “Finance & Accounting Outsourcing” Services.
Xceed Currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 25,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten( 10 ) different languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russia, Greek and Ukrainian).
With much pride in what have achieved Xceed commits to investing in our people, business and innovation to create sustainable value to our stake holders , partners and communities.

Headquarters

Maadi technology park, 4234104, cairo , Cairo

Public or Private

private

Seats or staff

1000-4999

Revenue

$500 mil. - $1 bil.

Industries
  • Consumer Services
  • Education
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Public Utilities
  • Retail
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel

Details

Executive

Wael Moustapha, CEO

Year Founded

05/01/2003

Countries of fulfillment
  • Mauritius
  • Morocco
  • Saudi Arabia
  • United Arab Emirates
Sectors
  • Admin Support
  • Build-Operate-Transfer
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
Contact information

20223223800

https://www.xceedcc.com


About Xceed: Review and comparison

Xceed is a global provider of quality, multi-lingual Business Process outsourcing  (BPO) services and engaged in managing extensive outsourcing and leasing  agreements with Key Government Accounts and Global companies.

Currently we have seven sites within Egypt in addition to one site in Morocco  and one site in Mauritius with an operating capacity of more than 10,000  web-enabled multi-channel workstations supporting a wide array of  inbound and outbound services in ten( 10 ) different languages (Arabic,  English, French, German, Spanish, Italian, Turkish, Russia, Greek and  Ukrainian).

Xceed Outsourcing

One of the most challenging aspects of business management and development is finding solutions for your software needs. Not only that, but also maintaining the various updates and glitches that come with them and finding avenues that meet new demands.

Xceed works as a BPO in that they offer these solutions to companies and continually work to upgrade their offerings so their clients don’t have to devote time to such issues. This service allows companies to operate without the additional stress of software selection and implementation.

Xceed’s BPO services and pricings

Capitalizing on our great success in contact center services, We extended our Portfolio of  services to include “Shared services”

  • CX Management Services 
    • Customer Care & Complaint managment 
    • Technical & Help desk Support 
    • Tele sales & Tele marketing. 
    • Order management 
    • Collections.
    • Consultancy 
  • Digital Services. 
    • Omni Channel (Voice, Email, Social media, Web chat)  
    • RPA 
    • Chat bots
    • Data Analytics
  • Shared Services. 
    • Information technology outsourcing 
    • Finance & Accounting outsourcing 
    • Human Resource outsourcing 

How Xceed outshines its competition

Xceed value proposition is simple; we offer highly qualified human resources and state-of-the-art infrastructure at highly competitive prices. Xceed ensures that products and services have a tangible operational value, along with a price structure that enhances the bottom line.

As part of Xceed’s firm commitment to providing world-class business process outsourcing services, our agents undergo a meticulously selected process of recruitment and training in order to achieve a superior level of service.

Xceed has an extensive operational knowledge base as well as innovative strategies that focus on evaluating clients’ existing business models and enhancing them to meet the desired outcomes of improving client satisfaction and long-term profitability.  According to Xceed, innovation can be achieved through deploying technology/technical solutions to areas like Business Processes, Type of Services &Service Delivery.

Xceed is proud to say that we provide innovative end-to-end solutions based on in-house resources 100%. Our solutions department works hard to provide our clients with pioneering solutions, including AI, RPA ..etc. These solutions are comprised of advanced technical expertise, proven best practices methodologies, and global experience. Each in their realm, our experienced professionals work with clients to plan and design novel lifecycle solutions in order to address business requirements and needs. Existing models are continuously evaluated and reengineered through leveraging Xceed’s expertise and innovative edge to renovate across all facets of a solution lifecycle that includes Business Processes.

Key executives

  • Rasha Ezzeldin (Sales & Marketing Director)

Mrs. Ezz eldin is leading xceed’s sales & marketing Generating and growing business by combining sales strategies, business intelligence, and a company strategic marketing plan.

Throughout her years in xceed she has lead and closed deals that allowed the company to exploit new geographic markets and verticals, witnessing more than 50% annual growth since its inception, to be among the global 100 BPO players.

Prior to that, Rasha was Xceed’s Solutions & PreSales Director, aiming to scan the external environment for new technologies, identify potential ideas for new programs, and design risk mitigation resolutions for businesses associated with respective markets.

Among other responsibilities, Eng Ezz also ensures coordination and effective integration of the proposed solutions with regulatory guidance to meet the desired priorities and main objectives effectively. She uses her extensive experience with customers and ends users to successfully able to fulfill this. Mrs. Ezz El-Din graduated from the Faculty of Engineering at Cairo University and holds a BS in Electronics and Communications Engineering. She has also completed a Diploma in Communications Engineering from the National Telecommunication Institute (NTI) in Egypt.

  • Wael Moustapha (CEO)

Xceed’s co-founder Wael Moustapha has contributed to the company’s breakthrough, development, and success since he joined the firm back in January 2002 as the procurement and administration manager. In 2005, he was promoted to procurement and administration director. He managed the selection, construction, full operation, and expansion of seven sites in Egypt and two in Morocco. He was involved in both the strategic planning and the day-to-day operations of the premises in particular.

Wael led the procurement and contract management, the facility management, the building and grounds maintenance, and the space management administration, in addition to the safety and security. Xceed’s board of directors appointed him in 2017 as the new chief executive officer for his vast experience and executive excellence.

Xceed reviews and comparisons

Our core objective is to deliver superior quality and value to  our clients throughout the CRM lifecycle.

Our innovative solutions are based on  evaluating the client’s existing business models  and enhancing them to achieve the goals of  realizing client satisfaction and long term  profitability

Xceed’s contact information

Xceed’s main headquarters is located in:

Maadi technology park, 4234104, cairo , Cairo

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 20223223800.

Xceed news, podcast & articles

Xceed videos & images

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