Voyager Call Center

Voyager Call Center is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider headquartered 388 So. Main St. in Brewer, Maine. The firm has been providing cost-effective and scalable outsourcing solutions to its national market since 1994.

This high-quality BPO company is focused on providing customized BPO solutions in call answering to ensure that client’s “never miss another call.”

Through its decades of experience,  The company’s current company size is two to ten employees, and its last reported annual revenue was less than $5 million.

The firm takes pride in providing clients with a “liberating” experience. Once free of the burden of answering calls, “you are free to focus on your business while maintaining an open line of communication with your customers,” according to Voyager Call Center. Often in business, an answering service of quality is what distinguishes a smaller business in the marketplace, helping greatly with retention.

Voyager Call Center describes its mission as combining quality customer service with opportunities in communications to provide needed services to the community.

Voyager Call Center is a dynamic outsourcing provider that offers the following services:

• Answering service
• Dispatch service
• Virtual receptionist
• Order entry
• Lead capture

Regarding lead capture, the firm says they remain dedicated to helping clients squeeze “every penny” out of their marketing dollar. Voyager Call Center accomplishes this efficiency by helping clients to capture every call generated by a marketing campaign, and relaying that information quickly in the most convenient manner.

Voyager Call Center’s pricing

Voyager Call Center doesn’t advertise standard pricing plans but offers affordable services with pricing quotes on demand. The firm describes its pricing as very competitive and emphasizes that even one saved sale per month may pay the cost of the service.

The firm takes pride in offering a combination of state-of-the-art call processing and thoroughly-trained customer service representatives. The result provides an extremely high level of accuracy for the client. Every representative is trained to handle the call from beginning to end, meaning no annoying hand-offs and wait time. 

In addition, Voyager Call Center’s supervisors provide another layer of quality control. Every call is automatically recorded for quality control. The company says it aims to answer 85% of calls by the third ring, which is higher than the 80% industry standard.

Kellie Willey (Operations Manager)

Kellie Willey has served Voyager Call Center since September 1997, rising to operations manager.

Christopher Gelo (Systems Administrator)

Christopher Gelo is the systems administrator for this company and has served the business since April 2010.

Voyager Call Center is an innovative contact center and BPO solutions provider in Brewer, Maine. While we currently do not have any reviews for them, we would suggest a comparison of the firm to other midsize BPO providers in Brewer, Maine, as well as other firms located throughout the greater Bangor, Maine area.

Voyager Call Center’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.voyagercallcenter.com

LinkedIn http://www.linkedin.com/company/voyager-call-ctr

Facebook N/A

In addition, you may email them at [email protected] or call (207) 989-9500.