TSA Group

TSA Group is Australia’s leading customer experience (CX) consultancy and service provider, trusted by top brands to deliver tailored, human-centered solutions. 

As a proudly Australian business, it offers a familiar and authentic voice that resonates with local customers, while helping partners grow revenue, reduce costs, and elevate the entire customer journey.

TSA Group operates as an extension of the businesses it supports, fusing advanced CX technologies with a culture built on energy, confidence, and collaboration. This unique blend allows the company to personalize customer interactions at scale and deliver communication that feels effortless, friendly, and honest.

This external solutions provider’s expert teams create seamless experiences by giving customers more control and choice in how they connect with brands. Every solution is designed to reflect the brand’s voice, values, and vision, transforming support into meaningful engagement.

TSA Group is driven by a bold mission to create experiences people love by redefining how organizations and customers interact. Its ambition extends beyond Australian borders, aiming to become the global leader in delivering distinctively Australian CX, defined by clarity, warmth, and trust.

TSA Group empowers brands to build deeper relationships and stand out in a competitive market.

TSA Group delivers a flexible outsourcing model through a network of premium CX centers in Australia and the Philippines. This hybrid approach combines local market expertise with offshore efficiency, offering the ideal balance of cost, speed, and capability. 

Over 5,000 skilled professionals support its operations, guided by an experienced Australian management team that leads every implementation. Its Australian-based teams offer familiar voices and cultural alignment, while the Philippine center handles high-volume tasks with precision and reliability. 

TSA Group’s unique Aussie embedment programs empower offshore teams to deliver personalized, brand-aligned experiences that resonate with customers and reflect the values of the businesses they represent.

TSA Group’s list of specialized CX solutions includes:

• CX Solutions
  • Call Center Outsourcing 
  • Sales
  • Customer Care
  • Debt Collection
  • Messaging
  • Social Media
  • Back Office Support

• CX Technology
  
  • Next-Gen CX Platform 
  • Contact Center Software 
  • Managed Services 
  • Bespoke CX Solutions

  • CX Consulting
    

• • Knowledge Management Services 
  • Learning Design Services 
  • Business Intelligence 
  • CX & Digital Strategy 
  • Contact Center Support 
  • People Management 

TSA Group’s pricing

TSA Group offers tailored pricing based on the specific needs and scale of each client’s customer experience solutions. Businesses can connect directly with the team through the website’s contact form to receive detailed information about available pricing options.

TSA Group sets itself apart through a powerful combination of innovation, customer focus, and a commitment to sustainability. As Australia’s leading contact center outsourcing provider, it delivers more than just services:

Deep integration with client businesses

TSA Group operates as an extension of its clients’ teams, offering end-to-end support across care, acquisition, sales, back office, and collections. A hands-on approach allows firms to scale operations while maintaining consistent, high-quality customer engagement.

This seamless collaboration fosters agility and responsiveness, helping clients adapt quickly to changing market demands.

CX technology and innovation

Collaborating with AWS and Amazon Connect, TSA Group designs and deploys advanced cloud-based engagement solutions. These systems provide seamless, omnichannel experiences that meet the evolving demands of modern customers.

Certified carbon-neutral operations

As the first Australian-based contact center outsourcing provider to achieve carbon-neutral certification, TSA Group leads in environmental responsibility. 

It supports local projects that regenerate ecosystems and strengthen communities, reflecting a values-driven approach to business. The company’s commitment not only reduces environmental impact but also inspires clients and partners to embrace sustainable practices.

CX strategy and consulting expertise

TSA Group also acts as a CX consultant. Its team of CX experts helps brands reimagine how they connect with Australians. They craft tailored strategies that drive meaningful, authentic customer interactions.

Their deep understanding of market trends and consumer behavior allows them to deliver innovative solutions that enhance customer loyalty and business growth.

Award-winning excellence

This premier contact center services provider is also recognized across the APAC region for innovation, sustainability, and operational excellence. TSA Group continues to set industry benchmarks through award-winning performance and dedication.

As you can see, TSA Group builds lasting partnerships designed to elevate customer experience.

Luke Kenny (CEO)

Luke leads TSA Group as CEO, bringing years of hands-on experience in management, customer experience, sales, and marketing. He’s known for his practical approach, strong leadership, and genuine passion for building high-performing teams. 

Luke focuses on driving real results for clients while creating a positive, people-first culture inside the business. 

TSA Group is among the leading contact center solutions provider in Australia. 

While we currently do not have any reviews for TSA Group, we suggest a comparison of the firm to other seasoned contact center providers in Australia, as well as other firms located in the Philippines.

TSA Group’s main headquarters is located in:

31 Troode Street, 6005, West Perth, WA, Australia

Further, you may virtually reach out the company through the following contact information:

Website https://tsagroup.com.au

LinkedIn https://www.linkedin.com/company/tsa-group-australia/

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