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Trilogy BPO

Overview

Trilogy BPO is an Ai Enabled BPO with a Human-in-the-Loop.
we are a BPO company enabling B2C companies to shift their customer engagement from
VOICE to DIGITAL to AUTOMATION
Outsource your digital chat operations
Improve your Ai enabled automation
Test Drive Ai enabled platforms
Guaranteed cost reduction through voice deflection and improved CSAT
Mitigate innovation risk with the offshoring

What Trilogy BPO offers its clients

Built as a tech enabled company who focuses on contact centre operations. We offer Ai and Digital customer service, sales, retentions and collections technology all with an agent in the loop
Bespoke developed Ai enabled platform “Nucleus” for customer service via the most effective channels for our customers (WhatsApp, FB Messenger, Instagram, WeChat, etc) underpinned and fully integrated with a global telephony platform
We are BPO specialists and industry disruptors with unique contracting options for our customers
Offer BPO and Incubation services
Tech enabled ”test kitchen” for servicing customers on the next gen channels of choice, underpinned by Ai, and a human

How Trilogy BPO outshines the competition

We are the only award winning digital contact centre in South Africa. And have already built and sold 2 successful BPO companies who served and won awards for UK and US operations - all in customer service

Trilogy BPO company structure

We are a boutique digital and Ai enabled BPO provider with a core group of SA leaders in contact centres

Sample highlight service offering of Trilogy BPO

BPO seats at 50% of the cost of the UK

Headquarters

1st Floor, Block B, North Park, Black River Park, 2 Fir Street, Observatory, 7925, Cape Town, Western Cape

Public or Private

private

Seats or staff

500

Revenue

1000000

Industries

-

Details

Executive

Kobus van der Westhuizen

Year Founded

-

Countries of fulfillment
  • Africa
Sectors
  • Admin Support
  • Back Office Support
  • Data Analytics and AI
  • Full service BPO
  • Inbound & Outbound
  • IT Services and IT Consulting
  • Retail
  • Software & Application Development
  • Telecommunications
Contact information

+447458158591

[email protected]

https://trilogybpo.com

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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