Thrivin Africa Outsourcing

Thrivin Africa Outsourcing, headquartered in Nairobi, Kenya, is redefining the future of business process outsourcing (BPO) by positioning East Africa as a global hub for scalable, high-quality talent. 

As part of Thrivin, Inc., a U.S.-based leader in workforce upskilling and talent solutions, this division offers global BPO operators a strategic, more cost-effective alternative to traditional outsourcing markets.

Backed by partnerships with British Telecom and leading BPO tech providers, Thrivin Africa Outsourcing delivers its signature Thrivin Agent-as-a-Service (TAaaS) platform. This all-in-one solution combines expertly trained agents, tech-enabled delivery models, and custom-built facilities, making it easier for BPOs to scale fast while maintaining performance and flexibility.

East Africa stands out as the next frontier, as labor costs rise and talent pools shrink in legacy markets. Thrivin Africa Outsourcing taps into this potential through AI-powered training, local career development, and a people-first approach to customer experience.

This reputable third-party solutions company is more than a service provider; it’s the outsourcers’ outsourcing partner. By blending innovation with a highly capable workforce, Thrivin helps global BPOs meet today’s demands and prepare for tomorrow’s growth. 

Built for scale, designed for resilience, and driven by purpose, Thrivin is the engine behind the next generation of outsourcing.

Thrivin Africa Outsourcing delivers a streamlined outsourcing process built for speed, quality, and growth. It acts as a true growth partner, supporting clients at every stage, with full transparency and ongoing communication.

Its outsourcing process:

• Consultation and strategy. Thrivin begins by understanding your business goals, pain points, and success metrics. The team then builds a customized outsourcing strategy aligned with your needs.
• Rapid deployment. Thanks to fully equipped campuses and a job-ready workforce, Thrivin deploys trained teams in days, accelerating your go-live timeline.
• Seamless onboarding. Thrivin handles all the logistics, allowing your dedicated team to integrate smoothly and start delivering value right away.
  
• Scale with confidence. Operations are continuously optimized to improve efficiency, enhance quality, and support long-term growth, giving your business the flexibility to scale as needed.

Besides its Thrivin Agent as a Service (TAaaS) all-in-one plug & play system, the company also offers the following solutions and services: 

• Consultancy Solutions
  
  • Team Development
  • Leadership Development
  • Diversity & Inclusion
  • Culture Development
  • Coaching & Mentoring
  • Funding
• All-in-One Solutions for Precision Upskilling
  
  • Analytics
  • Assessments
  • Career Pathing
  • Talent Supply
  • Upskilling
    
• HR Solutions
• Management Solutions
• Recruiting
• Training 

Thrivin Africa Outsourcing’s pricing

Thrivin Africa Outsourcing offers flexible pricing tailored to each client’s goals, scope, and service needs. To get a custom quote or explore available solutions, fill out the contact form and the team will follow up promptly.

Thrivin Africa Outsourcing stands apart in a rapidly evolving BPO market shaped by rising costs, shrinking talent pools, and increasing demand for tech-enabled solutions.

Future-ready location

East Africa offers a competitive edge with its large, educated, English-speaking workforce and modern infrastructure. Thrivin taps into this potential, providing high-quality service at a significantly lower cost, without cutting corners.

Full flexibility

Clients choose how they want to operate hands-on or fully managed. Thrivin’s plug-and-play setup allows businesses to scale, pivot, or adjust operations without delays or disruptions.

Instant impact

Through its Thrivin Agent-as-a-Service (TAaaS) model, AI-trained customer experience teams are ready to deploy in days. This rapid rollout creates immediate value and faster time-to-market.

Time zone advantage

Thrivin Africa Outsourcing operates in GMT+3. This enables its teams of specialists to provide seamless real-time collaboration with clients in Europe, North America, the Middle East, and Australia.

Built to scale

Thrivin removes common barriers to growth. Businesses can expand quickly using pre-built campuses, AI-powered hiring, and training, all while reducing costs by up to 30% with no capital investment.

Backed by British Telecom and trusted by global leaders, Thrivin Africa Outsourcing delivers flexible, fast, and future-proof solutions that give clients a clear competitive advantage.

Bentley Wilson (Chief Executive Officer)

Bentley is a global business leader passionate about workforce development and economic empowerment. He focuses on building scalable solutions that connect skilled talent to meaningful employment. 

Bentley champions a global labor model that creates opportunity through remote, distributed teams and drives success for businesses worldwide.

Kurt Bothner (Chief Business Officer)

Kurt drives global growth through strategic partnerships, innovative delivery models, and deep expertise in scaling BPO operations across emerging markets and high-growth sectors.

Thrivin Africa Outsourcing features client testimonials on its website, sharing feedback from businesses that have partnered with the team. Here are a few highlights:

“The talent out of East Africa is amazing. Through Thrivin’s Agent-as-a-Service model, we’ve added incredible team members who’ve sparked growth we never thought possible.” – Robert Galop, Partner & Co-Founder, Creo Solutions

“We always cared about each other, but this experience deepens our ability to work together in new and different ways” – Mona Dietrich, Business Manager, C&M Ford

“Thrivin does not provide a cut and paste solution that they want to sell you. They bring a contagiously authentic approach that challenges and inspires you to co-create a better future for both your employees and your company.” – Rob Escano, Head of Talent Development, Del Monte

Thrivin Africa Outsourcing’s main headquarters is located in:

Two Rivers International Finance & Innovation Centre, North Tower 4th Floor, Limuru Rd, Nairobi

Further, you may virtually reach out the company through the following contact information:

Website https://www.getthrivin.com/outsourcing

LinkedIn https://www.linkedin.com/company/getthrivinnow/

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