SERVICEFIRST

ServiceFirst is a global business process outsourcing (BPO) provider headquartered in Orlando, Florida, with delivery hubs in the Philippines, Costa Rica, and Egypt. We help leading brands scale efficiently by combining human expertise with AI-driven workflows to enhance productivity, accuracy, and customer experience.

Our multilingual teams support clients across English, Spanish, Arabic, and other key languages—allowing seamless coverage across time zones and markets. What sets us apart is our ability to maintain exceptionally high employee retention through a people-first culture and structured career development programs, ensuring consistent service quality and institutional knowledge across client accounts.

By leveraging automation, conversational AI, and data-enabled performance management, we deliver scalable, cost-effective solutions without compromising the human connection that drives brand loyalty.

What SERVICEFIRST offers its clients

ServiceFirst is a fully secured, brick-and-mortar BPO that helps global brands scale in as fast as 15–30 days. We provide end-to-end outsourcing across Customer Experience, Technical Support, Sales, Finance & Accounting, Lending, and Back-Office Operations—delivered by multilingual teams enhanced through AI-enabled workflows and agentic automation for greater efficiency and accuracy.

How SERVICEFIRST outshines the competition

We combine the agility to help emerging brands grow with the infrastructure to support global enterprises at scale. Our 80%+ employee retention reflects a culture that attracts and sustains top talent—ensuring quality, consistency, and speed. Backed by secure sites, advanced technology, and intelligent automation, we deliver scalable operations built for lasting success.

SERVICEFIRST company structure

ServiceFirst is a privately held company headquartered in Orlando, Florida, operating under Cedar Mountain Services LLC. Our ownership structure consists of private shareholders actively involved in the company’s management and strategic direction.

Sample highlight service offering of SERVICEFIRST

Performance Pods — Scale Smarter with ServiceFirst

CX Pod (10 FTEs) – $16K/month
Seamless multilingual support to elevate every customer interaction.

Appointment Setting Pod (10 FTEs) – $18K/month
High-conversion outreach that fills your pipeline faster.

Tech Support Pod (10 FTEs) – $17K/month
AI-assisted troubleshooting for faster resolutions and higher satisfaction.

Lending Pod (10 FTEs) – $16K/month
End-to-end loan processing, underwriting, and collections expertise.

AR / Collections Pod (10 FTEs) – $18K/month
Streamlined finance operations that improve accuracy and cash flow.

Order Fulfillment Pod (10 FTEs) – $16K/month
Smart logistics and order management for e-commerce efficiency.

Back-Office Pod (10 FTEs) – $16K/month
Scalable administrative and data support that keeps operations moving.