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ROI Solutions

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About

ROI Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide dedicated 24X7-365 outsourcing solutions. ROI Call Center Solutions is driven by results, whether it is maximizing your revenue opportunities or reducing your costs – we work continuously to improve performance metrics and to optimize your ROI.

ROI Call Center Solutions is more than just an outsourcing company; we provide state-of- the-art and cutting edge solutions for our client’s custom needs and wants.

Headquarters

-

Public or Private

Private

Seats or staff

1001-5000

Revenue

$10 to $25 million (USD)

Industries

-

Highlights

Domain Authority

21

Site traffic

1,685

OA ranking

-

Glassdoor rating

4.6

CrunchBase ranking

-

Details

Executive

Han W. Butler, President

Year Founded

2008

Countries of fulfillment

-

Sectors

-

Contact information

(801) 785-1091

http://roicallcentersolutions.com/

Social media

About ROI Solutions: Review and comparison

ROI Solutions offers world-class call center solutions for businesses. Services include IT support, help desk support, answering services, customer care, and inbound telemarketing. 

ROI Solutions offers both inbound and outbound services in addition to outsourcing and a variety of BPO services. The company supports 19 languages to help businesses have a global reach with their clients. 

In addition to its services, ROI Solutions has helpful information for businesses on its blog, which can be accessed from the website. Topics include 11 Effective Tips on How to Keep Customers for Life and Do Chatbots Improve Customer Experience?

As businesses grow, ROI Solutions can expand to meet their needs. They have over a thousand workstations and PCs worldwide and can handle businesses of any capacity. 

ROI Solutions Outsourcing

Founded in 2008, ROI Solutions has over a thousand employees at the present time. The company values company culture and aims to make its employees as happy as their customers. ROI Solutions strives to build strong employee relationships and encourages employees to help each other succeed. 

In addition to American Fork, ROI Solutions also has several offices across the United States and international offices located in Central and South America, North Africa, and Asia. Notable clients include Panda Express, Hello Fresh, Samsung, Visa, and United Healthcare.

ROI Solutions’s BPO services and pricings

ROI Solutions offers the following services:

  • IT support
  • Help Desk Support
  • Answering Services
  • Customer Care
  • Inbound Telemarketing
  • Email Support
  • Live Chat
  • Customer Retention 

Inbound Call Center Solutions

  • Customer Service
  • Answering Services
  • Tech Support
  • Resolution Center

Outbound Call Center Solutions

  • Call Center Outsourcing
  • Lead Generation
  • Telemarketing
  • Surveys

BPO Services

  • Appointments and Reservations
  • Billing and Payment Support
  • Commissioned Sales
  • Contact Management

ROI Solutions’ pricing

ROI Solutions’ pricing is based on the client’s needs. Potential clients can get a free quote by clicking on the “get a quote” link on the website. ROI Solutions can also be reached by filling out the contact form on their website. There are also phone numbers provided for general contacts and B2B sales contacts as well.  

How ROI Solutions outshines its competition

ROI Solutions is:

  • U.S. owned and operated.
  • Supportive in 19 languages. 
  • PCI compliant.
  • HIPAA compliant.
  • SOC 2-Compliant

Key executives

Robert Schow (Founder & CEO) 

Mr. Schow has been with ROI Solutions for 13 years. He has a background in sales and CRM and has a Bachelor of Science from Utah Valley University. Former positions include VP of Operations at Crexendo from 2004-2009 and Senior Associate at Deloitte.

Han W. Butler (President)

Mr. Butler has been with ROI Solutions for nine years. He has a background in SEO and CRM and is Sandler Sales Training Certified. He was also VP of Operations at Crexendo from 2009-2012 and was the Vice President of Marketing and Business Development at ROI Solutions from January 2013 to September 2013.

ROI Solutions reviews and comparisons

ROI Solutions has a 3-star rating on Google Reviews and a 3.7 rating on Indeed. Positive testimonials are also provided on the company’s website. 

ROI Solutions’s contact information

ROI Solutions’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (801) 785-1091.

References

https://www.crunchbase.com/organization/roi-solutions-llc

https://www.glassdoor.com/Overview/Working-at-ROI-Solutions-EI_IE356947.11,24.htm

ROI Solutions news, podcast & articles

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ROI Solutions videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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