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ProComm

About

Professional Communication Services provides industry leading experience in answering services.

Background on our answering services and business communication solutions:

Professional Communication Services is located in the heart of Silicon Valley and was founded in 1991 to meet the specialized needs of the medical and high tech industries. We recognized that this particular group of businesses dealt with critical circumstances, sometimes life threatening that required meticulous attention to details. Only an intelligent and conscientious network of employees could handle these situations.

Headquarters

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Public or Private

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Seats or staff

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Revenue

Unknown / Non-Applicable

Industries

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Highlights

Alexa ranking

57,839,082

Domain Authority

1.2

Site traffic

9

OA ranking

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Glassdoor rating

2.4

CrunchBase ranking

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Details

Executive

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Year Founded

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Countries of Fulfillment

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Sectors

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Contact information

1-800-616-3394

http://www.procommserv.com/

Social media

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About ProComm: Review and comparison

Professional Communication Services is a call center, medical answering service, and BPO (Business Process Outsourcing) firm located in Palo Alto, California.

Founded in 1991 to serve the great tech start-ups that populate Silicon Valley, ProComm has since been offering a plethora of call center services as well as virtual management services and data collection services, among many others. 

ProComm’s size in terms of employees and annual revenue is not currently publicly listed.

ProComm Outsourcing

They are located in Palo Alto, California, and strategically located near Silicon Valley. 

Though ProComm’s services can benefit a wide range of industries, its main focus has always been on the medical industry and high-tech start-ups. With its HIPAA-compliant processes, The BPO prides itself on employing highly-trained staff that expertly handle sensitive information that requires a conscientious touch. 

This firm’s call center capabilities cover everything from live agents to web interfaces, and everything in between.

ProComm’s BPO services and pricings

ProComm offers a diverse set of services that benefit a wide range of industries.

  • 24/7/365 service
  • Medical Answering Services
  • Order Entry
  • Property Management
  • Data Collection
  • Help Desk
  • Virtual Management
  • Escalation Procedures
  • Client Screening
  • Medical Research Screening
  • Appointment Scheduling
  • Technical Support
  • HIPPA compliant
  • Web interface capabilities
  • Inbound call service
  • Live agent answer
  • Live agent answer with voicemail revert
  • Live answer with web interface
  • Automated answering services
  • Voicemail
  • Voice recording
  • Archived messages
  • Accurate customized messages
  • Communication Solutions

ProComms’s pricing

ProComm does not currently have its pricing listed on the official website. However, pricing most likely fluctuates depending on the clients’ needs, services rendered, the complexity of the project, turnaround time, and project or service duration.

While ProComm does not list its prices, it does mention that it works on a no-contract month-to-month model to make its services more accessible to businesses of all sizes. It also mentions that account setup is easy and that services can begin the same day.

How ProComm outshines its competition

ProComm stands out from its competition because of the way it prides itself on being an in-house, US-based company. On the homepage of its official website, the BPO promises that clients are never transferred to foreign call centers.

ProComm also takes pride in a strict code of quality and ethics, as noted on their about page.

At Professional Communication Services our goals are:

  • To provide the best quality service.
  • To meet the specific and specialized requests.
  • To use our expertise and technology to solve your problems.
  • To serve as an extension of the office or company.
  • To provide well-trained, courteous, and accurate representatives for all our clients.”

Key executives

It is not currently known who the Executive Director or CEO of ProComm is. 

ProComm reviews and comparisons

ProComm is a call center, medical answering service, and Business Process Outsourcing firm located in Palo Alto, California. This firm has a 3.4-star rating on Indeed and a 4.1-star rating on Glassdoor.

We recommend comparing ProComm to other BPOs in California and across the United States.

ProComm’s contact information

ProComm’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A
Facebook N/A

In addition, you may email them at [email protected] or call 1-800-616-3394.

References

https://www.glassdoor.com/Overview/Working-at-Procomm-EI_IE581205.11,18.htm

ProComm news, podcast & articles

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ProComm videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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