About ProComm: Review and comparison
Professional Communication Services is a call center, medical answering service, and BPO (Business Process Outsourcing) firm located in Palo Alto, California.
Founded in 1991 to serve the great tech start-ups that populate Silicon Valley, ProComm has since been offering a plethora of call center services as well as virtual management services and data collection services, among many others.
ProComm’s size in terms of employees and annual revenue is not currently publicly listed.
They are located in Palo Alto, California, and strategically located near Silicon Valley.
Though ProComm’s services can benefit a wide range of industries, its main focus has always been on the medical industry and high-tech start-ups. With its HIPAA-compliant processes, The BPO prides itself on employing highly-trained staff that expertly handle sensitive information that requires a conscientious touch.
This firm’s call center capabilities cover everything from live agents to web interfaces, and everything in between.
ProComm’s BPO services and pricings
ProComm offers a diverse set of services that benefit a wide range of industries.
- 24/7/365 service
- Medical Answering Services
- Order Entry
- Property Management
- Data Collection
- Help Desk
- Virtual Management
- Escalation Procedures
- Client Screening
- Medical Research Screening
- Appointment Scheduling
- Technical Support
- HIPPA compliant
- Web interface capabilities
- Inbound call service
- Live agent answer
- Live agent answer with voicemail revert
- Live answer with web interface
- Automated answering services
- Voice recording
- Archived messages
- Accurate customized messages
- Communication Solutions
ProComm does not currently have its pricing listed on the official website. However, pricing most likely fluctuates depending on the clients’ needs, services rendered, the complexity of the project, turnaround time, and project or service duration.
While ProComm does not list its prices, it does mention that it works on a no-contract month-to-month model to make its services more accessible to businesses of all sizes. It also mentions that account setup is easy and that services can begin the same day.
How ProComm outshines its competition
ProComm stands out from its competition because of the way it prides itself on being an in-house, US-based company. On the homepage of its official website, the BPO promises that clients are never transferred to foreign call centers.
ProComm also takes pride in a strict code of quality and ethics, as noted on their about page.
At Professional Communication Services our goals are:
- To provide the best quality service.
- To meet the specific and specialized requests.
- To use our expertise and technology to solve your problems.
- To serve as an extension of the office or company.
- To provide well-trained, courteous, and accurate representatives for all our clients.”
It is not currently known who the Executive Director or CEO of ProComm is.
ProComm reviews and comparisons
ProComm’s contact information