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ONET (Outsource Network Contact Center and Back Office Services)

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About

ONET (Outsource Network Contact Center and Back Office Services) is a complete outsourcing solutions provider, equipped with cross-functional contact center platforms supported by workforce mavens close to 565. Located in the Philippines’ we operate in, Makati, Cebu, Legazpi, and Davao. ONET is a technology service provider. Focus on customer-centric results, process improvement to help you achieved your business goals.

What ONET (Outsource Network Contact Center and Back Office Services) offers its clients

Elevating Customer Experience
Accessibility and Diverse Service
Technology and Transformation

How ONET (Outsource Network Contact Center and Back Office Services) outshines the competition

General Customer Service
Benefits and Eligibility Advisement
Collection and Receivable Management
Claims Processing and Adjudication
Loan Application Processing
Non Voice Processing

Sample highlight service offering of ONET (Outsource Network Contact Center and Back Office Services)

PREMIUM SUPPORT

Fraud and Quality Assurance Support
Application Development and Digitalization Support
Video and Phone Medical Consultation
Technology Account Management
Data Acquisition and Validation
IT Helpdesk Support
Data Privacy Consultation
Legal Consultancy
Scorecard and Benchmark Modelling

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

0.7

Site traffic

5

OA ranking

-

Glassdoor rating

2

CrunchBase ranking

-

Details

Executive

sandy gloria, TitleOperations Manager

Year Founded

2011

Countries of fulfillment

-

Sectors

-

Contact information

(632) 8 548 4766

-

https://www.onet.com.ph/

Social media

About ONET (Outsource Network Contact Center and Back Office Services): Review and comparison

Outsource Network Contact Center and Back Office Services, or ONET, is an outsourcing and technology service company based in the Philippines. They specialize in data technology and customer service. 

ONET focuses on their customers’ technology and business needs, so their customers can focus on the business. The company becomes a seamless extension of a business, providing outsourcing, data, and technology services. 

ONET offers data collection and online transformation for the Philippines and beyond. They are owned by Equicom Savings Bank, one of the largest banking corporations in the Philippines. Because of this backing, the company grew and reached out to other banks and corporations. 

ONET (Outsource Network Contact Center and Back Office Services) Outsourcing

Based in the Philippines, ONET has satellite offices in three cities. The flagship location in Makati has been in operation since 2011. They offer fully customizable data and outsourcing solutions and pride themselves on their customer service. 

ONET has stayed in business for over ten years, growing through uncharted territory in the Philippines. Their growth and success are largely due to the hard work of the employees and dedication to expert customer service. With almost 600 mavens, ONET continues to grow into the technology outsourcing business world.

ONET (Outsource Network Contact Center and Back Office Services)’s BPO services and pricings

ONET provides services in healthcare, telecommunications, corporate services, logistics, banking, finance, retail, and technology. According to their website, here are some of the services they offer: 

  • Customer Service
  • Benefits and Eligibility Advisement
  • Collection and Receivable Management
  • Claims Processing and Adjudication
  • Loan Application Processing
  • Non Voice Processing
  • Fraud and Quality Assurance Support
  • Application Development and Digitalization Support
  • Video and Phone Medical Consultation
  • Technology Account Management
  • Data Acquisition and Validation
  • IT Helpdesk Support
  • Data Privacy Consultation
  • Legal Consultancy
  • Scorecard and Benchmark Modelling

ONET’s pricing

ONET’s pricing directly depends on the customer’s needs and specifications. Different products or services will have varying prices. However, ONET is overall very competitively priced for other information technology services in the area. 

How ONET (Outsource Network Contact Center and Back Office Services) outshines its competition

ONET is one of the primary outsourcing companies in the Philippines. Although there aren’t many competitors in the specific field, ONET still manages to provide high-quality technological aid to businesses. 

Outsource Network Contact Center offers all the services that a standard outsourcing network would. However, they focus on making their data and transferrals completely smooth and effortless. The personal customer service and relationship with the company make them stand out from the competition

Key executives

Sandy Gloria (Operations Manager)

Sandy Gloria has worked in information technology for over a decade, with extensive experience in BPO work and data services. He has worked as the operations manager for ONET Makati since 2013 and brought the company through most of its recent growth.

ONET (Outsource Network Contact Center and Back Office Services) reviews and comparisons

ONET is a growing company in the data industry; its clients are smaller companies. There are very few reviews and comparisons available, and more would be appreciated (especially within the Philippines and surrounding countries).

Employees highly recommend working for ONET and appreciate the collaborative and flexible office environment. 

 

ONET (Outsource Network Contact Center and Back Office Services)’s contact information

ONET (Outsource Network Contact Center and Back Office Services)’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

References

https://www.glassdoor.com/Overview/Working-at-Outsource-Network-Contact-Center-and-Back-Office-Services-EI_IE3286114.11,68.htm

ONET (Outsource Network Contact Center and Back Office Services) news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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