On Call Centre

On Call Centre is a bilingual call answering and contact centre company founded in 1971 in Ottawa, Canada. Originally established as The Message Centre by Stanley Arron, the company has remained family-owned and provides telephone answering and contact centre support to businesses in Canada, the United States, and other international markets.

Its services include bilingual telephone answering, inbound customer support, remote reception, help desk support, catalogue processing, and fundraising operations. The company provides support in both English and French.

What On Call Centre offers its clients

On Call Centre provides bilingual telephone answering and contact centre services for businesses that need reliable front-line customer support without maintaining a fully staffed internal team.

Telephone Answering – 24/7 bilingual English and French call answering handled by live agents.

Inbound Call Centre Services – Customer support and inbound call handling for businesses across different industries.

Remote Reception & Help Desk Support – Reception and help desk services that provide front-line assistance without requiring an in-house team.

Catalogue Processing – Call handling and order-taking support for catalogue-based businesses.

Fundraising Operations – Dedicated telephone support for fundraising campaigns and related activities.

How On Call Centre outshines the competition

On Call Centre differentiates itself through its long operating history, bilingual service, and family-owned structure.

More than 50 years of experience. Founded in 1971, the company has operated in the call answering and contact centre industry for more than five decades.

Bilingual support. English and French call answering allows the company to support businesses serving customers across Canada's English- and French-speaking markets.

Family-owned continuity. The company has remained family-owned since its founding, providing continuity across multiple generations of the business.

24/7 availability. Around-the-clock telephone answering helps businesses remain accessible to customers outside regular office hours.

On Call Centre company structure

On Call Centre is headquartered at 2405B St. Laurent Blvd., Ottawa, Ontario, Canada. The company was founded on July 24, 1971, by Stanley Arron and originally operated under the name The Message Centre.

The business remains family-owned and provides call answering and contact centre services to clients across Canada, the United States, and international markets.

Sample highlight service offering of On Call Centre

Bilingual Telephone Answering

On Call Centre provides live telephone answering in English and French, with 24/7 support for businesses that need to remain available to customers outside normal office hours.

The service can be used for general call handling, customer support, message taking, order processing, and other inbound communication needs.