View all outsourcing firms


3.2/5 • Glassdoor rating


Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, United Kingdom, Germany, Brazil, Mexico, Costa Rica, the United States.

What Infosys offers its clients

Infosys BPM provides integrated end-to-end transformative BPM services to help the clients navigate to their next digital journey.

How Infosys outshines the competition

Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys company structure

Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

Sample highlight service offering of Infosys

Customer Services Finance and Accounting Human Resources Legal Process Sales and Fulfillment Sourcing and Procurement BPM Analytics Digital Interactive Services



Public or Private


Seats or staff



Over $5 bil.





Radhakrishnan Anantha, CEO & MD

Year Founded


Countries of fulfillment




Contact information

1 770 690 1500

About Infosys: Review and comparison

Established in 2002, Infosys BPM is a Business Process Outsourcing (BPO) solutions provider and a subsidiary of Infosys Ltd. This company specializes in holistic, integrated outsourcing and provides dramatic benefits that transform its clients’ business outcomes through improved productivity, cost reduction, and re-engineered business processes. 

Infosys BPM has a truly global presence, with operations in India, the Czech Republic, Poland, Ireland, the Netherlands, Brazil, South Africa, Costa Rica, Mexico, China, Puerto Rico, the Philippines, Australia, Singapore, and the United States.

Infosys Outsourcing

This company has ranked continuously as one of the leading BPM companies in the past five years and has received over 60 industry awards from recognized forums such as the International Association of Outsourcing Professionals, SSON, and NOA. 

This BPO service provider has also received a variety of HR awards and is ranked as a top employer thanks to its high standards of human resource practices.

The leadership at Infosys BPM also contribute heavily as BPO strategists for industry forums.

Infosys’s BPO services and pricings

Infosys BPM offers the following BPO services to meet the needs and goals of its client companies:

Customer Service

  • Customer Care Services
  • Service Desk Services
  • Contact Center Consulting
  • Support Services

Finance and Accounting

  • Procure-to-Pay
  • Quote-to-Cash
  • Record-to-Report
  • Enterprise reporting, analysis, and planning
  • Tax support
  • Industry Specialized Services
  • Digital finance solutions
  • Accounts Payable on Cloud (APOC)

Human Resources

  • Payroll Outsourcing
  • Recruitment Outsourcing
  • Learning Services
  • Benefits Administration

Geospatial Data

  • GIS Consulting Services
  • Spatial Data Management
  • Application Support and Maintenance
  • Spatial Data Analysis
  • Project/Program Management

Sourcing and Procurement

  • Procurement Strategy and Consulting Services
  • Category Plans and Execution
  • Sourcing Support & Tail Spend Management
  • Supplier Relationship Management
  • Contract Management Administration

Sales and Fulfillment

  • Pre-Sales
  • Sales
  • After-Sales
  • Fulfillment
  • Business process management for 3PLs
  • Managed logistics services

Digital Interactive Services

  • Digital Marketing
  • Digital Content
  • eCommerce Services

BPM Analytics

  • Analytics-as-a-Service
  • Digital Analytics
  • Embedded Analytics
  • Fraud Management

Master Data Management

  • Maturity assessment
  • Business case development
  • Strategy and roadmap definition
  • Define target operating model
  • MDM process blueprinting
  • Data quality management
  • Data extraction, categorization, cleansing, enrichment
  • Data preparation for uploads

Business Processes as a Service (BPaaS)

  • Accounts Payable on Cloud (APOC)
  • AI-enabled Annotation Services
  • Spend, Digital, and Fraud Analytics
  • Carbon Footprint Analytics

Infosys BPM’s pricing

Infosys BPM designs each service package to meet the specific needs of a particular client. Thus, no two packages are alike, and pricing varies accordingly.

Contact them for a consultation and quote.

How Infosys outshines its competition

Infosys BPM stands out among its BPO provider peers due to the holistic nature of its solutions, the experience and professionalism of its personnel, and the vast array of services it offers.

Key executives

Radhakrishnan Anantha (CEO)

Anantha has served as CEO of the company since May of 2016. Before that, he served the company as a Vice President. His areas of expertise are strategic leadership, business strategy, and consultative selling.

Infosys reviews and comparisons

Infosys BPM receives high marks from its clients for the holistic nature of its solutions, the depth of knowledge and experience of its personnel, and the cost-effectiveness of its services.

Infosys’s contact information

Infosys’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 770 690 1500.


Infosys news, podcast & articles

No news, podcast & articles available for this BPO

Infosys videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.