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iContact

About

iContact is a large-scale South African call centre that offers highly-tailored services to businesses around the world. Our owner-run operation provides a superior quality, personalized approach. We train and coach a talented pool of specialized agents to meet your stringent requirements. Our service offering is backed by bespoke software systems and the latest technology.

We offer expertise across multiple industries at a significantly reduced cost. iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO services.

We assist your business to:

• Reduce operational costs
• Increase business processing speed
• Achieve sales targets
• Improve client retention
• Explore cross-selling opportunities

What iContact offers its clients

Our BPO offering is a tailor-made solution to meet our client requirements. A hands on owner run business ensuring all our clients values are met.

How iContact outshines the competition

Our team specialises with a hands on approach, offering high quality customer services and sales into the North America market. Backed by our ISO 9001 and 27001 certifications, compliance and quality services together with our passion in contact center services is what drives our value proposition with our clients

iContact company structure

We are a private company whose shareholders are all actively involved in the business. Our group has 1500 FTE;s across various industries and sectors

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About iContact: Review and comparison

iContact, an AlefBet Holdings company, is a business process outsourcing provider based in Johannesburg, South Africa. It caters to international businesses in multiple sectors. It focuses on providing its team with excellent training and powerful technology to offer clients exceptional customer support experiences. 

iContact is a member of the Direct Marketing Association of South Africa and is affiliated with various other organizations and business groups. Among its list of clients are Standard Bank and WesBank. SA Business School provides its team with training and support in many matters, and its on-demand, cloud-based call center operates non-stop 24/7. 

AlefBet Holdings employs 1,200 full-time employees providing BPO services to businesses globally through its various BPO companies, including iContact. iContact itself employs around 100-200 people. AlefBet Holdings and iContact provide employment opportunities to disadvantaged South Africans and people living with disabilities.

iContact Outsourcing

iContact’s main headquarters are in Johannesburg, South Africa, and it has a branch in Cape Town, South Africa. Nevertheless, iContact serves many US customers. It also maintains a branch in Atlanta, Georgia.

iContact’s BPO services and pricings

iContact provides outsourced inbound and outbound customer service solutions to companies and organizations. With its call centers operating all year round, its trained team is always on hand to provide your customers with superb support. With its highly trained team, you can save up to 60% of the labor cost in high-cost countries like the UK. 

Companies can also use iContact’s debt collection services. Taking the Covid-19 pandemic into account, iContact uses powerful analytics to collect outstanding debt while using methods appropriate to each specific case. 

Beyond customer support, iContact provides an outsourced back desk that can manage your billing, invoicing, data management, information archiving, logistics, human resources, and more. 

Its win-back and customer retention, and loyalty programs can help you get back customers who have left. iContact’s digital and traditional marketing strategies can help you win new B2B and B2C leads as well. Using in-depth analytics, its sales team can upsell and cross-sell customers to drive more sales and improve your ROI. 

iContact BPO’s pricing

iContact’s pricing depends on the size of your corporation, your needs, and which services you require. You can get in touch with iContact for an evaluation. 

How iContact outshines its competition

iContact puts the customer first and believes that analytics, technology, and training are the three main pillars that allow them to provide one-of-a-kind customer experiences to your customers. 

Key executives

Clinton Cohen (CEO)

Clinton Cohen, CEO of iContact, has years of experience in leadership, entrepreneurship, and the outsourcing industry in general. He attended the University of Johannesburg, where he got his Bachelor of Commerce in Marketing. 

Glen Odom (Business Development)

Glen Odom has been in charge of business development at iContact for over two years. He is based in Costa Rica.

iContact reviews and comparisons

Currently, we do not have any reviews or comparisons available for iContact. We recommend checking Glassdoor for updates and new reviews.

iContact’s contact information

iContact’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call +27836793373.

References

https://www.glassdoor.com/Overview/Working-at-iContact-South-Africa-EI_IE2068501.11,32.htm

iContact videos & images

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