Mplus Group

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2.9/5 · Glassdoor
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Company at a glance
Employee range
10,000+
Company listing
Annual revenue
$250 mil. - $500 mil.
Company listing
Executive profiles
1+
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Overview

Mplus is an Experience Intelligence Provider. We bring AI and human expertise together into one system, built on more than 25 years of experience in customer experience. Our clients include well known names across telecom, finance, tech, energy, logistics, and consumer goods, in Europe and beyond.

We work across 19+ countries, with a team of more than 15,000 people. Together, we deliver care, sales, support, and retention that show up in real business results, not just activity.

Beyond Croatia, we operate in Bosnia and Herzegovina, Czech Republic, Georgia, Germany, Hungary, Kazakhstan, Kosovo, Namibia, Mauritius, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, South Africa, Turkey, the UK, and the US.

Our in-house technology, powered by Graia, sits inside everything we build. It turns each customer interaction into a signal, and each signal into action, so results keep getting better over time.

Mplus Group company structure

Mplus is a leader in Experience Intelligence. It operates as part of the BOSQAR INVEST group, serving as its Tech vertical.

Headquarters
Ulica Vjekoslava Heinzela 62A, 10000 Zagreb, Croatia,
Ownership
Private
Industries
Airlines, BPO industry, Business Consulting and Services, Consumer Services, Energy, Financial Services, Food & Beverage, Hardware Tech/IT, Healthcare, Hospitality

Details

Year founded
2007
Countries of fulfillment
Africa, Germany, Mauritius, Poland, Romania, Serbia, South Africa, Spain, Turkey, United Kingdom, United States
Sectors
Full service BPO, Inbound & Outbound, IT Services and IT Consulting, Outsourcing Consultancy, Seat Leasing BPO, Specialized BPO Vertical

Contact information

+ 385 1 6447 899 [email protected]

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Services & delivery

Industries served

  • Airlines
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Energy
  • Financial Services
  • Food & Beverage
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
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Where they deliver

11 tracked countries
  • Africa
  • Germany
  • Mauritius
  • Poland
  • Romania
  • Serbia
  • South Africa
  • Spain
  • Turkey
  • United Kingdom
  • United States
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Annual revenue

$250 mil. - $500 mil.

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