ICM International Call Center Marketing

ICM International is a business process outsourcing (BPO) company that is headquartered in Belgrade, Serbia. As a smaller BPO, they employ around 200 staff members that work across the company in various departments and teams.

ICM International prides itself on being efficient and effective. They work tirelessly to take additional responsibility off the shoulders of the corporation so that they can focus all of their efforts on the primary tasks at hand.

As BPO’s continue to rise in need, it is likely that ICM International will take the same path as many others in the industry and will see themselves grow exponentially in coming years

Knowing that companies around the globe are striving for efficient solutions to their everyday processes and operations, ICM International has implemented several options to alleviate this stress from executives and staff members. 

Although they primarily serve companies in their geographic region, unlike larger BPO’s, they significantly impact the assistance they bring to employers. With seamless and strategic options for streamlining everyday tasks, ICM International has risen in ranking for BPO companies in their industry.

As a servicer of many back-office and operational processes, this company offers a variety of BPO implementations. Some of the most popular options include:

• Purchase Order Processing
• Secretarial Services
• Complaints Processing
• Data Collection
• Customer Support
• Lead Generation
• Customer Surveys
• Appointment Scheduling
• Sales Assistance
• Invoicing
• Quality Control
• Administrative Assistance
• Cost Control
• Efficient Management Support
• Email Correspondence
• Web Chat Services
• Social Media Communication

ICM International is continually adding more services and options based on trends and developments in the industry. Additionally, they seek to provide what their clients need to run in an efficient manner. Therefore, they are constantly working to find new solutions and processes to bring to corporations.

ICM International’s pricing

ICM International doesn’t advertise standard pricing structures and packages on their websites. As a custom provider of services, they work alongside companies to integrate all needed services into one package. Therefore, if a prospective client is looking to get a cost estimate for BPO services, it is best to reach out to a sales representative on the company’s website.

ICM International provides its services to a smaller demographic than other BPO providers. Due to their location constraint, they have fewer clients but can provide individual attention to those that they serve. With this high-quality one-on-one communication, there is a personalized level of service that companies can’t get elsewhere.

Tina Plemic (Chief Human Resources Officer)

Tina Plemic got her start at ICM International as the Executive Assistant to the CEO in 2017. She now fulfills the role of Chief Human Resources Officer.

Tanja Radulovic (Chief Organization Officer)

Tanja Radulovic has been with the company since January 2019. Throughout her time at the firm, she has worked in the role of Chief Organization Officer.

As a smaller-sized provider of BPO services, ICM International has a more modest client base than others in the industry. However, they can also forge personal relationships with those they partner with, which provides them with a positive reputation and high reviews from clients.

ICM International Call Center Marketing’s main headquarters is located in:

Kralja Petra 45, 3rd floor, 11158 Belgrade, Serbia

Further, you may virtually reach out the company through the following contact information:

Website https://www.ic-marketing.rs

LinkedIn http://www.linkedin.com/company/icm-international-call-center-marketing

Facebook https://www.facebook.com/icmarketing.rs/

In addition, you may email them at [email protected] or call 0333 015 5997.