View all BPO Companies

Humach

About

We combine the best of human & machine to create the best possible customer experience for your consumers.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$10 to $25 million (USD)

Industries

-

Highlights

Alexa ranking

4,409,871

Domain Authority

29

Site traffic

118

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Kelly Uhlrich, COO

Year Founded

1988

Countries of fulfillment

-

Sectors

-

Contact information

972.694.0600

https://humach.com/

Social media

About Humach: Review and comparison

Humach is a customer support outsourcing firm providing solutions for businesses. Founded in 1988, this award-winning firm started with live agents and evolved to include AI-powered customer support solutions. 

The agency has partnerships with several notable businesses, including McDonald’s, National Geographic, Visa, and Amazon. Humach employs more than 1,000 people and commands $73 million in annual revenue.

Humach Outsourcing

This firm blends the warmth of live agents with the efficiency and cost-effectiveness of AI-powered customer support. Clients can expect custom solutions to meet their needs, including inbound and outbound support.

The company also has a service program geared toward making the world a kinder place. Random Acts of Humach is a non-profit that provides more than $250,000 in grants, contributes service hours, and runs thousands of events to support local organizations.

Humach’s BPO services and pricings

Though the company creates custom solutions for each client, there are four primary service areas available:

  • Call center outsourcing 
  • Contact management services
  • AI-based customer support for 24/7 services
  • Business process outsourcing

The website also features an extensive resource library with free ebooks, templates, checklists, case studies, and more. Humach also operates a blog with helpful tips, tricks, and the latest industry trends.

Humach’s pricing

Since Humach builds custom solutions for each client, the firm does not list pricing on the website. Prospective clients can request a demo or contact the agency for more information.

How Humach outshines its competition

Humach focuses on providing exceptional experiences for every customer. The firm aims to transform companies so that they can grow and reach business goals faster. 

This agency aims to create cost-effective solutions that combine human agents with AI-powered support. Live agent support features:

  • Remote and on-premise agents
  • Dedicated and shared agents
  • General support or specialized agents
  • Bilingual and multilingual support

AI-powered digital agents offer 24/7 support 365 days per year, including:

  • Private, secure, and HIPAA compliant
  • Cloud-based
  • Natural interactions
  • Features predictive and contextual routing
  • Customers can escalate to live agents

Humach notes that each element offers something unique to create a comprehensive customer support experience.

Key executives

Tim Houlne (CEO)

Houlne joined Humach in December 2015 after several decades in upper management positions. He completed undergraduate studies at Missouri Western State University, an MBA at the University of Texas at Dallas, and an Executive Education program at MIT’s Sloan School of Management.

Randy Feger (President)

Feger joined the team in July 2021, but he has more than a decade of executive experience, including BPO services. He earned a BA and MS from National Louis University.

Kelly Ulrich (COO)

Ulrich started as the Vice President in December 2015 and transitioned to the COO role in January 2021. She previously spent almost a decade in executive roles and over a decade managing operations for a data and communications firm. Ulrich graduated from Clarke University.

Humach reviews and comparisons

This firm has more than 60 ratings on Facebook with an average of four stars. However, there’s limited information about the customer experience. Prospective customers might want to research similar firms to compare services and pricing before hiring Humach.

Humach’s contact information

Humach’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 972.694.0600.

References

https://www.crunchbase.com/organization/humach

https://www.glassdoor.com/Overview/Working-at-Humach-EI_IE773832.11,17.htm

Humach news, podcast & articles

No news, podcast & articles available for this BPO

Humach videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.