Humach

Humach is a customer support outsourcing firm providing solutions for businesses. Founded in 1988, this award-winning firm started with live agents and evolved to include AI-powered customer support solutions. 

The agency has partnerships with several notable businesses, including McDonald’s, National Geographic, Visa, and Amazon. Humach employs more than 1,000 people and commands $73 million in annual revenue.

This firm blends the warmth of live agents with the efficiency and cost-effectiveness of AI-powered customer support. Clients can expect custom solutions to meet their needs, including inbound and outbound support.

The company also has a service program geared toward making the world a kinder place. Random Acts of Humach is a non-profit that provides more than $250,000 in grants, contributes service hours, and runs thousands of events to support local organizations.

Though the company creates custom solutions for each client, there are four primary service areas available:

• Call center outsourcing 
• Contact management services
• AI-based customer support for 24/7 services
• Business process outsourcing

The website also features an extensive resource library with free ebooks, templates, checklists, case studies, and more. Humach also operates a blog with helpful tips, tricks, and the latest industry trends.

Humach’s pricing

Since Humach builds custom solutions for each client, the firm does not list pricing on the website. Prospective clients can request a demo or contact the agency for more information.

Humach focuses on providing exceptional experiences for every customer. The firm aims to transform companies so that they can grow and reach business goals faster. 

This agency aims to create cost-effective solutions that combine human agents with AI-powered support. Live agent support features:

• Remote and on-premise agents
• Dedicated and shared agents
• General support or specialized agents
• Bilingual and multilingual support

AI-powered digital agents offer 24/7 support 365 days per year, including:

• Private, secure, and HIPAA compliant
• Cloud-based
• Natural interactions
• Features predictive and contextual routing
• Customers can escalate to live agents

Humach notes that each element offers something unique to create a comprehensive customer support experience.

Tim Houlne (CEO)

Houlne joined Humach in December 2015 after several decades in upper management positions. He completed undergraduate studies at Missouri Western State University, an MBA at the University of Texas at Dallas, and an Executive Education program at MIT’s Sloan School of Management.

Randy Feger (President)

Feger joined the team in July 2021, but he has more than a decade of executive experience, including BPO services. He earned a BA and MS from National Louis University.

Kelly Ulrich (COO)

Ulrich started as the Vice President in December 2015 and transitioned to the COO role in January 2021. She previously spent almost a decade in executive roles and over a decade managing operations for a data and communications firm. Ulrich graduated from Clarke University.

This firm has more than 60 ratings on Facebook with an average of four stars. However, there’s limited information about the customer experience. Prospective customers might want to research similar firms to compare services and pricing before hiring Humach.

Humach’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.humach.com

LinkedIn http://www.linkedin.com/company/humach

Facebook https://www.facebook.com/weareHUMACH/

In addition, you may email them at [email protected] or call 972.694.0600.

https://www.crunchbase.com/organization/humach

https://www.glassdoor.com/Overview/Working-at-Humach-EI_IE773832.11,17.htm