$1 mil. - $5 mil.
Diza Besner (Burnett), Vice President
About Ecco: Review and comparison
Ecco is a Business Process Outsourcing (BPO) provider focusing on call center solutions. The company provides its clients with sales, lead generation, technical support, customer service, direct response, and data entry services.
Ecco’s commitments to flexibility, efficiency, and innovation drive the staff to provide outstanding customer experiences for its clients. Ecco’s competitive rates and drive to be an international offshore solution for businesses keep it competitive while turning customers into long-term clients.
This company’s headquarters are in Santiago de los Caballeros, Dominican Republic, with a second location in the United States in Deerfield, Florida. Approximately 200 employees work from these locations providing services to clients.
Since 2007, Ecco has provided inbound and outbound call center solutions that integrate agent voice, email, and text chat responses with Interactive Voice Response (IVR) technology to keep labor costs down while providing excellence for its clients’ customers.
Ecco uses a combination of phone and digital engagement to keep expenses down without sacrificing quality. The company’s options ensure good communication with an eye toward customer retention. Ecco strives to build relationships, one customer and one contact at a time.
Ecco’s BPO services and pricings
Ecco is a HIPAA and PCI DSS compliant provider offering services in the following categories:
- Customer service, including billing, collections, services inquiries, and problem resolution
- Technical support through inbound calling, emails, and live chat
- Business-to-Business (B2B) and Business-to-Consumer (B2C) lead generation, including prospect qualification, win-back initiatives, up-selling, and cross-selling
- Back-office solutions
- Data-entry and analysis, including data entry from images, follow-ups, mailing list management, and order entry
- Audience development and direct response, including SMS texting, IVR, and bilingual agents
Potential clients need to contact the company directly through email or phone for quotes and pricing information.
How Ecco outshines its competition
Ecco workers believe in the idea that every interaction is an opportunity to maximize the lifetime value of your customer and build a profitable long-term relationship between you and your consumers.
The company values are integrity, ownership, commitment, and excellence. Their three-part mission statement includes:
- Being a strategic link their customers’ communication processes
- Providing their employees with opportunities
- Developing remarkable industry-specific solutions
Freddy Fernández (CEO)
Before becoming CEO in 2021, Mr. Fernández was the CEO of Alianza Uruguay.
Félix Fernández (Chief Operating Officer)
Félix Fernández earned a Bachelor of Business Administration from the Pontificia Universidad Católica Madre y Maestra and served as the CEO of Intouch Contact Center for over seven years before becoming the COO of Ecco in 2016.
Diza Burnett (Vice President of Client Services and Business Development)
Diza Burnett earned a Bachelor of Science in Business Management from Fairfield University. She previously held Vice President or Director positions at companies like BPA Worldwide, EBSCO TeleServices, and Aspen Media and Market Research.
Ecco reviews and comparisons
Ecco is a BPO provider specializing in call center services. We don’t currently have any reviews but suggest comparing the company to other small and midsize offshore communications and call center solutions providers in the Caribbean.
Ecco’s contact information
Ecco’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 917-658-8616.