Groupe Outsourcia

The Groupe Outsourcia is a French BPO company headquartered in Maârif, Morocco, founded in 2003. The company has been offering customer support since then, and in 2005, they formed another back office division to cater to a diverse market. In 2007, they put up Offshore Academy to help them upskill and enhance their knowledge in outsourcing and customer support. 

The Groupe Outsourcia has 15 sites in five different countries with over 3,300 employees providing exemplary services to clients. The company obtained ISO 18295 “Customer Contact Centers” certification in 2018, and they are one of the first call centers to be certified under this new standard.

The Groupe Outsourcia values its clients’ satisfaction. They understand the gradual change in the digital era, so they continue to innovate to ensure that the clients get the most out of the company’s service. They serve with integrity and commitment while breaking boundaries and creating solidarity with their clients. 

The company’s established values bind the members into a unique identity with one vision: to create customer obsession. This “customer obsession” has been their core motivation to drive their clients’ businesses to success and growth. 

Groupe Outsourcia offers the following services:

• Customer support and after-sales service
• Technical support
• Telemarketing
• Data entry & processing
• Business process outsourcing
• Marketing Content Management
• SSII DIGITAL (Web development, eCommerce Sites, webmastering, maintenance and hosting, community management & social CRM)

The Groupe Outsourcia has set its expertise to specific sectors: automotive, eCommerce, telecommunication, editing, and banking. 

Groupe Outsourcia pricing

The prices of Groupe Outsourcia service are based on the client’s needs. The company prefers to discuss its client’s requirements first in detail before it can come up with a proposal. 

Besides the company’s outstanding quality and standards, Groupe Outsourcia believes that providing excellent services to their clients starts with the organization’s members. So, they ensure respect and cooperation within themselves to deliver the same care to their clients. 

Their commitment to continuous learning through their studies division and Offshore Academy has made them stand out in the BPO industry. And they have proved their competencies through their countless awards and recognitions. 

Youssef Chraibi (President & Co-founder)

Chraibi is a graduate of HEC Paris. He started his journey as an entrepreneur in France when he co-founded Marketo.com. He also became the president of the Moroccan Association for Customer Relations in 2010 and the Moroccan Federation of Outsourcing president in 2016.

Frank Polizzi (Managing Director & Co-founder)

Polizzi was the director and co-founder of Hutchison Télécom, where he formed the first customer relations centers in France. He was also a manager at a strategy consulting firm where he oversaw telecom operations for Orange, SFR.

The Groupe Outsourcia has gained an excellent reputation in the BPO and marketing industry. The testimonials and reviews from the clients have reflected their company values and ethics. In one of the reviews, clients mentioned the team’s responsiveness and flexibility. They even said they had the best customer experience. 

Compared to other BPOs, Groupe Outsourcia is a one-stop shop as they offer various services that can cater to all client’s needs.

Groupe Outsourcia’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.outsourcia.com

LinkedIn http://www.linkedin.com/company/groupe-outsourcia

Facebook https://www.facebook.com/Outsourcia/

In addition, you may email them at [email protected] or call 212 5 22 95 34 80.