Group NB

Group NB delivers flexible, people-first Business Process Outsourcing (BPO) solutions to help organizations worldwide reduce costs, optimize operations, and stay competitive, without compromising on quality.

From multilingual customer support and administrative processing to recruitment and workforce scaling, we combine skilled global talent with efficient systems to support your non-core functions, so you can focus on what matters most: growth, innovation, and customer success.

Our Core BPO Services:
– Customer Support & Contact Center Services – Multilingual agents delivering professional, empathetic service across voice, chat, and email.
– Back-Office Operations – High-accuracy data entry, reporting, compliance, and administrative support.
– Recruitment Process Outsourcing (RPO) – Full-cycle hiring support tailored to your workforce needs.
– Staff Augmentation – On-demand staffing solutions to help you scale efficiently and stay agile.
– Industry-Specific BPO – Customized outsourcing strategies for healthcare, logistics, e-commerce, and more.

Why Global Clients Choose Group NB:
– Access to skilled, vetted professionals across multiple regions
– Scalable solutions for growing startups and enterprise-level operations
– Dedicated support and streamlined onboarding
– Commitment to data security, quality, and regulatory compliance

Whether you’re expanding globally or optimizing costs, Group NB delivers reliable BPO services that align with your business goals, wherever you are in the world.

What Group NB offers its clients

Group NB is a global outsourcing partner that helps businesses streamline operations, reduce costs, and scale efficiently. We specialize in providing skilled, human-powered support for customer service, back-office tasks, recruitment, and administrative functions. Our solutions are fully customized to your industry and growth goals. Whether you're a startup or an enterprise, we build flexible offshore teams that feel like an extension of your own.

How Group NB outshines the competition

Group NB outshines the competition by combining global talent with local accountability. Unlike typical BPO providers that focus only on cost savings, we deliver value through quality, transparency, and industry-specific expertise.

Our solutions are never one-size-fits-all. Each client receives a dedicated team, trained specifically to meet their processes, KPIs, and brand standards. With Canadian ownership, we ensure clear communication, cultural alignment, and consistent support that many offshore-only providers cannot offer.

We also put people first. Our offshore teams receive fair compensation, ongoing training, and real support. This leads to higher performance, better client satisfaction, and significantly lower turnover.

Group NB company structure

We are a privately owned BPO company led by a Canadian management team with deep experience in staffing, outsourcing, and global workforce operations. Group NB was founded to solve real hiring and operational challenges faced by businesses in North America and around the world.

Our structure allows us to stay agile, client-focused, and personally involved in every partnership we build. We are not part of a large holding company or multinational group, which means every client receives hands-on attention, fast decision-making, and solutions tailored to their goals.

Sample highlight service offering of Group NB

Launch a fully trained, dedicated support team at a fraction of the local cost.
Ideal for customer service, back office, and recruitment support.

✔️ English and French-speaking agents
✔️ Industry-specific onboarding
✔️ Real-time productivity tracking
✔️ Flexible, month-to-month terms
✔️ Managed by Group NB from day one

No setup fees. No hidden charges. Just reliable people and real results.