Group NB

Group NB is a leading recruitment firm with over 17 years of experience supporting businesses across Canada and the United States. 

Since launching its Recruitment Division in 2007, Group NB has built a reputation as a trusted partner for companies seeking skilled, dependable talent. It specializes in tailored recruitment and lumping services, with a strong focus on the logistics, transportation, and supply chain sectors. 

The firm also operates a dedicated immigration division that manages LMIA applications and a range of visa categories. This service allows clients to expand their workforce while navigating complex immigration processes with confidence.

Group NB is also known for providing specialized BPO services for global firms. It takes a personalized approach to every partnership, adapting its solutions to meet each client’s specific hiring needs. 

Its team is known for delivering high-quality professional services quickly and efficiently, an essential strength in fast-changing industries.

Backed by deep industry knowledge and a commitment to client success, Group NB continues to provide reliable, scalable workforce solutions across the globe. 

Every service is customizable, giving companies the flexibility to design recruitment and management programs that support long-term growth. 

Group NB offers agile, cost-effective outsourcing solutions backed by a global footprint and a hands-on Canadian leadership team.

With locations in Canada, the USA, France, Morocco, and the Philippines, the company builds dedicated support teams that help companies scale without adding overhead.

As a privately owned BPO, Group NB delivers tailored services without the red tape of larger holding companies. Each client receives direct access to decision-makers, faster execution, and personalized support built around their specific business needs.

Clients can quickly launch fully trained teams for customer service, recruitment, or back-office support at a fraction of the cost of local teams. Services include English and French-speaking agents, industry-specific onboarding, real-time performance tracking, and flexible month-to-month terms.

Every outsourced team is managed by Group NB from day one, eliminating setup delays and hidden fees. Businesses gain immediate access to skilled professionals, dependable service, and a smarter path to growth.

Group NB’s featured managed BPO services include:

• Back Office Outsourcing
  

• • • Data entry & document management
    • Invoice processing & payroll support
    • CRM & database management
      

• Administrative Support
  

• • • Calendar & scheduling
    • Virtual assistant services
    • Travel bookings & personal task management
      

• E-commerce and Logistics
  

• • • Order processing & fulfillment coordination
    • Inventory management
    • Returns and customer dispute handling
      

• Sales Support and Lead Generation
  

• • • Cold calling & appointment setting
    • CRM hygiene & contact enrichment
    • Follow-up sequences & pipeline nurturing
      

• HR and Recruitment Process
  
  • Job Posting and Applicant Screening 
  • Onoarding Paperwork and Compliance 
  • Timesheed Validation and Benefit Support
    
• Customer Support
  

• • 24/7 Inbound Call Center 
  • Email and Chat Support 
  • Compaint Resolution and Escalation Workflows
    

Group NB’s pricing

Group NB offers flexible pricing models customized to each client’s objectives and operational requirements. Services easily adapt as business needs evolve, allowing for efficient scaling without disruption.

To get started, companies can submit an inquiry using the contact form on the Group NB website.

Businesses today need partners who do more than just deliver services; they need support that drives real results. Group NB rises above the competition by combining hands-on management, global reach, and a performance-driven approach to business process outsourcing:

Tailored, scalable solutions

Group NB customizes every outsourcing strategy based on the client’s goals, industry, and workflow. Services scale seamlessly to match seasonal spikes, 24/7 operations, or long-term growth plans, offering flexibility that traditional firms struggle to match.

Proven operational impact

Group NB’s BPO teams help companies cut administrative workloads by up to 50%, reduce staffing costs by 40%, and speed up task completion by 60%. 

This direct impact on efficiency makes a measurable difference across customer service, data entry, scheduling, and back-office tasks.

Global workforce, local management

With physical locations in Canada, the USA, France, Morocco, and the Philippines, Group NB connects clients to skilled global talent while keeping oversight local.

A dedicated Canadian management team leads every project, bringing speed, clarity, and accountability to the table.

Transparent, results-driven process

Clients benefit from real-time reporting, clear KPIs, and SLA-backed performance. Each account is managed closely to maintain quality, protect data, and align with industry compliance standards.

Group NB doesn’t just fill roles; it builds high-performing BPO solutions that reduce overhead and fuel business growth. Through hands-on service and operational excellence, Group NB stands out as a perfect outsourcing partner.

Nathalie Babineau (Founding President and CEO)

Nathalie Babineau is the Founding President and CEO of Group NB, a leader in staffing and outsourcing with years of experience. She brings deep experience in recruitment strategy, workforce operations, and international talent management. 

Her leadership drives Group NB’s continued growth across North America, helping businesses scale with efficient, tailored hiring and back-office solutions.

Group NB stands as a top-tier BPO provider headquartered in Canada, known for its agile structure and innovative approach to customer experience and operational support.

Although limited public reviews of client engagements are available, companies exploring outsourcing solutions can confidently compare Group NB to leading providers in the U.S. and offshore markets, including the Philippines, France, and Morocco.

Group NB’s main headquarters is located in:

52 Hawthorne Ave, K1S 0B1, Ottawa, Ontario

Further, you may virtually reach out the company through the following contact information:

Website https://groupnb.ca/bpo-services/

LinkedIn https://www.linkedin.com/company/group-nb/

Facebook https://www.facebook.com/GroupNB.INT/

In addition, you may email them at info@groupnb.ca or call 855-868-8416.