Global Healthcare Resource is a revenue cycle management and patient contact centre company that supports healthcare organisations in the United States. The company, whose Philippine entity is Global Healthcare Resource Philippines Inc., has offices in Atlanta, Georgia; Chennai, India; and Muntinlupa City in Metro Manila, Philippines. It says it has provided international staffing solutions for more than 25 years.
Its services cover the healthcare revenue cycle. Medical billing is offered end to end, with the aim of improving clean claim rates and reimbursement speed. Medical coding specialists support compliance and clean claims, while dedicated A/R follow-up teams work to improve cash flow and reduce days in accounts receivable. The company also lists patient eligibility and medical records services.
Global’s patient call centre handles inbound and outbound calls for healthcare providers, with a focus on patient experience and first call resolution. The company has also published analysis on the use of AI voice solutions in patient call centres and on selecting AI medical coding vendors.
The engagement model follows three steps. Global first discusses the client’s scope of work and current challenges, then assembles, trains and manages a team that works on that client’s project only. According to the company, teams are fully ramped up and operating at agreed benchmarks and KPIs within an average of 30 days. Its Global Technology Suite supports delivery, and its website includes a savings calculator comparing US staffing costs with Global’s agent rates.
According to its website, Global Healthcare Resource employs more than 7,000 HIPAA-compliant coders, billing professionals and call centre agents. New staff are assessed and assigned training and credentialing through its in-house programme, Global Academy. The company states that data integrity is its top priority. Its leadership team is headed by Chief Executive Officer Vishal Jain.
Global Healthcare Resource suits US hospitals, physician groups and other healthcare providers that want to scale billing, coding, A/R and patient access operations with offshore teams in India and the Philippines, particularly organisations facing staffing shortages in their back office.
