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Focus Services

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About

Focus was founded in 1995. We are a privately owned, highly entrepreneurial organization. We self-funded the business and organically grew the operations through consistently exceeding client expectations. We believe that we have to earn our client’s business each and every day. We have adopted an emergent business strategy that has helped us adapt quickly and efficiently to ever-changing market needs.

As our business strategy emerged over the past 20+ years, we identified growing demand for “hybrid” call center partners. Boutique operators provide great performance, but they can’t scale quickly. Big Box operators provide scale, but they can’t perform consistently. We built a “hybrid” offering that combines the speed, flexibility, and performance of boutique operators with the global footprint, scale, and technology of big box operators.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$50 to $100 million (USD)

Industries

-

Highlights

Domain Authority

10

Site traffic

905

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

John Porter, CEO

Year Founded

1995

Countries of fulfillment

-

Sectors

-

Contact information

(801) 393-1635

https://www.focusservices.com/

Social media

About Focus Services: Review and comparison

Focus Services is a call center service provider and aims to be the frontline of every client’s business. Focus Services provides phone, email, and chat support for businesses for customer care, sales, tech support, social media, and more. 

In addition, Focus Services provides IT outsourcing that can assist clients with API integrations, UX/UI prototyping, onboarding, and much more. The company offers competitive pricing, and clients can choose from US-based or offshore support.

Focus Services Outsourcing

Focus Services is headquartered in Roy, UT, and has regional offices located throughout the United States. Additional offices are located in Central America and Asia. 

Founded in 1995, the company is self-funded and has over 20 years of experience in call center operations. Their ClearView performance platform provides detailed reports for each agent’s customer interaction, and performance is tracked in real time to provide the best efficiency. 

Focus Services’ values are Development, Innovation, Faith, and Fun. Their goals include helping people map out their development, redefining the standard of excellence, and providing opportunities for growth in all aspects of life.

Focus Services’s BPO services and pricings

Focus Services offers the following services: 

  • Customer Care
  • Sales
  • Tech Support
  • Back Office Support
  • Social Media
  • SMS
  • Chat 
  • Email
  • IT Outsourcing

Focus Services’ pricing

Focus Services finds the best price based on the client’s needs. By filling out the Get in Touch form on the company’s website, potential clients can connect with a representative. They can also be reached by email or phone, and their contact information is listed on the website as well.

How Focus Services outshines its competition

Focus Services prides itself on being charitable. These are just some of the initiatives they have taken: 

  • The Volunteer Service Program allows employees to earn $1 for every hour worked, and the accumulated money goes to the employee’s organization of choice. 
  • Focus Fund allows employees to donate money for assistance to their fellow employees in case of an emergency.
  • Focus Services allows employees to volunteer for charitable services with the organization of their choice.

Key executives

Paul Liljenquist (President)

Mr. Liljenquist has been with the company for 14 years and has a background in sales and marketing. He has a Master of Business Administration in Entrepreneurial Studies from Brigham Young University. He is an outdoor enthusiast, and enjoys skiing and other outdoor activities with his wife and kids.  

Bryan Tesch (Chief Financial Officer)

Mr. Tesch has been with the company for 18 years and has a background in finance and human resources. He has a Master’s degree in accounting, and in his free time, he enjoys sports as a player and as a spectator.  

Benjamin Markland (Chief Operations Officer)

Mr. Markland has been with the company for ten years. He has a background in business and has a Bachelor of Business Administration in Finance from the University of Phoenix. He is well-liked at the contact centers in Central America, and he enjoys playing the guitar.

Focus Services reviews and comparisons

There aren’t many reviews for Focus Services online, but they have a 3.1 rating on Glassdoor and a 3.7 rating on Facebook. 

Focus Services’s contact information

Focus Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (801) 393-1635.

References

https://www.glassdoor.com/Overview/Working-at-Focus-Services-EI_IE373072.11,25.htm

https://www.crunchbase.com/organization/focus-services

Focus Services news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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