$50 to $100 million (USD)
John Porter, CEO
About Focus Services: Review and comparison
Focus Services is a call center service provider and aims to be the frontline of every client’s business. Focus Services provides phone, email, and chat support for businesses for customer care, sales, tech support, social media, and more.
In addition, Focus Services provides IT outsourcing that can assist clients with API integrations, UX/UI prototyping, onboarding, and much more. The company offers competitive pricing, and clients can choose from US-based or offshore support.
Focus Services Outsourcing
Focus Services is headquartered in Roy, UT, and has regional offices located throughout the United States. Additional offices are located in Central America and Asia.
Founded in 1995, the company is self-funded and has over 20 years of experience in call center operations. Their ClearView performance platform provides detailed reports for each agent’s customer interaction, and performance is tracked in real time to provide the best efficiency.
Focus Services’ values are Development, Innovation, Faith, and Fun. Their goals include helping people map out their development, redefining the standard of excellence, and providing opportunities for growth in all aspects of life.
Focus Services’s BPO services and pricings
Focus Services offers the following services:
- Customer Care
- Tech Support
- Back Office Support
- Social Media
- IT Outsourcing
Focus Services’ pricing
Focus Services finds the best price based on the client’s needs. By filling out the Get in Touch form on the company’s website, potential clients can connect with a representative. They can also be reached by email or phone, and their contact information is listed on the website as well.
How Focus Services outshines its competition
Focus Services prides itself on being charitable. These are just some of the initiatives they have taken:
- The Volunteer Service Program allows employees to earn $1 for every hour worked, and the accumulated money goes to the employee’s organization of choice.
- Focus Fund allows employees to donate money for assistance to their fellow employees in case of an emergency.
- Focus Services allows employees to volunteer for charitable services with the organization of their choice.
Paul Liljenquist (President)
Mr. Liljenquist has been with the company for 14 years and has a background in sales and marketing. He has a Master of Business Administration in Entrepreneurial Studies from Brigham Young University. He is an outdoor enthusiast, and enjoys skiing and other outdoor activities with his wife and kids.
Bryan Tesch (Chief Financial Officer)
Mr. Tesch has been with the company for 18 years and has a background in finance and human resources. He has a Master’s degree in accounting, and in his free time, he enjoys sports as a player and as a spectator.
Benjamin Markland (Chief Operations Officer)
Mr. Markland has been with the company for ten years. He has a background in business and has a Bachelor of Business Administration in Finance from the University of Phoenix. He is well-liked at the contact centers in Central America, and he enjoys playing the guitar.
Focus Services reviews and comparisons
There aren’t many reviews for Focus Services online, but they have a 3.1 rating on Glassdoor and a 3.7 rating on Facebook.
Focus Services’s contact information
Focus Services’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (801) 393-1635.