Fncee Consult news, podcast & articles
No news, podcast & articles available for this BPO
Overview
Headquarters
Link Road community 4 , 233, Tema , Greater Accra , Ghana
Public or Private
private
Seats or staff
1-49
Revenue
$1 mil. - $5 mil.
Industries
-
Details
Executive
-
Year Founded
2017
Countries of fulfillment
-
Sectors
Contact information 
-
-
https://www.fnceeconsult.com
About Fncee Consult: Review and comparison
Fncee Consult is a business process outsourcing, IT solutions and training company based in Tema, Greater Accra, Ghana. Founded in 2017, it serves businesses across Ghana and the wider African region, and combines outsourced call centre management with contact centre technology deployment and accredited professional training.
Its BPO services cover call centre outsourcing, customer service and customer experience outsourcing, back-office support and social media management. Back-office work includes data entry, document processing and administrative support. Under its call centre outsource management model, Fncee Consult recruits, trains and manages agents to handle inbound, outbound and back-office processes on behalf of clients.
The company also sets up and manages contact centres for clients. Its contact centre solutions can be customised to a client’s needs and budget, covering computer telephony integration, customer relationship management, interactive voice response, automated call distribution, and workforce management and real-time monitoring tools. Fncee Consult says it draws on experience managing telecom projects and uses AI tools such as NLP voice bots and chatbots.
Other service lines include IT outsourcing, spanning software development, network solutions, cloud computing and cybersecurity, as well as HR outsourcing that covers recruitment process management, onboarding, payroll, performance evaluations and employee lifecycle management. The company also offers vendor management, procurement services, warehouse management, debt recovery and management, enterprise wholesale SMS, job placement and scholarship sourcing.
Training is a significant part of the business. Fncee Consult provides on-site corporate training and skills development using a continuing professional development approach, and states that its certificates are awarded from the UK. According to its website, its solutions can raise client productivity up to threefold and reduce costs by up to 75%.
The company works with small and large businesses, government agencies and non-profit organisations. It suits organisations in Ghana and elsewhere in Africa that want a local partner to set up or run a contact centre, outsource back-office and HR functions, or train customer-facing staff.
Fncee Consult’s contact information
Fncee Consult’s main headquarters is located in:
Link Road community 4 , 233, Tema , Greater Accra , Ghana Further, you may virtually reach out the company through the following contact information:
Website https://www.fnceeconsult.com
Facebook N/A
Independent
