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Firstsource Solutions Limited

About

“Firstsource Solutions Limited is a global leading provider of Business process outsourcing services. Firstsource achieves results by transforming the clients business exponentially and delivering excellent customer experience. The company has a staff of over 24,000 globally.

Firstsource Solutions Limited offers its services in the following areas:

• Banking and financial services
• Healthcare
• Insurance
• Mortgages
• Telecommunication and media

In order to improve the efficiency of the client’s business, Firstsource offers a roadmap for robotic process automation. The company also uses these tools to further enhance the business of the client.

• Analytics
• Commercial Finance outsourcing
• firstChat
• firstCustomer Intelligence

These tools are considered game changers as the clients that avail these tools are able to perform well in the highly competitive global market. The company is customer-centric and the staff of Firstsource are experts in the BPO industry and are trained to understand the needs of the customer and provide solutions that satisfy the short-term and long-term benefits of the customer.

Firstsource retains its position as a global provider by following these values:

• Agility
• Collaboration
• Excellence
• Innovation
• Integrity
• People-centric

Firstsource gives its clients the extra edge by improving customer experience, maximizing the revenue, transforming the business, optimizing the cost of operations and collections.

Headquarters

-

Public or Private

-

Seats or staff

1,001-5,000

Revenue

$500 million to $1 billion (USD)

Industries

-

Highlights

Alexa ranking

419,324

Domain Authority

54

Site traffic

24,133

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

-

Year Founded

-

Countries of Fulfillment

-

Sectors

-

Contact information

(02) 858 2000

http://www.firstsource.com

Social media

About Firstsource Solutions Limited: Review and comparison

Firstsource Solutions Limited is a well-established business process outsourcing (BPO) provider that offers contact center, back office, platform, automation, and analytic solutions. 

In business since 2001, the BPO has over 100 international clients, 17 of which are Fortune 500 companies and 9 of which are FTSE 100 companies. 

Firstsource Solutions Limited employs over 28,000 customer-centric experts across four countries and has reported revenue of $685 million.

Firstsource Solutions Limited Outsourcing

Firstsource Solutions Limited’s headquarters are in Mumbai, India. There are also offices in the United States, United Kingdom, Philippines, and Puerto Rico. 

A total of 39 locations allows the provider to serve international clients with ease. Quality international service has secured them various awards granted by diverse countries. 

The BPO is also a part of the RP-Sanjiv Goenka Group—a business conglomerate in Mumbai that closely focuses on sustainable growth, efficiency, and innovations. 

Firstsource Solutions Limited’s BPO services and pricings

Firstsource Solutions Limited serves the banking and financial services communication, media, technology, healthcare, private equity, ed-tech, and diversified industries. 

The BPO utilizes innovative technology to secure clients’ return on investment. See a list of services below:

  • Digitally empowered contact center: Combines the brilliance of technology and humans to meet the needs of the entire customer and merchant lifecycle. It is complete with omnichannel engagement and intelligent automation. 
  • Intelligent back office: Scalable technology that eases the stress of time-consuming but necessary tasks, like payroll, procurement, accounting, and the supply chain. 
  • Platform, automation, and analytics: Individualized digital strategy that saves companies money and time while helping them make informed data-backed decisions to improve their service. 
  • Business technology services: Package complete with business outcomes design, systems integration, product value management, and platform mitigation services. These next-gen technologies free up time and money for business growth. 

Firstsource Solutions Limited’s pricing 

Because Firstsource Solutions Limited runs such a complex operation, pricing can vary. Contact them for an accurate quote.

How Firstsource Solutions Limited outshines its competition

The service provider’s, “digital first, digital now” approach sets them apart from other BPOs. This approach provides clients with scalability, productivity, and agility through innovative technology. 

A combination of omnichannel engagement, automation, machine learning, artificial intelligence, and more strategically guides businesses every step, so they can keep up with the global market while making informed choices for growth. 

Key executives

Vipul Khanna (MD and Chief Executive Officer)

Khanna’s primary responsibility is to grow Firstsource Solutions Limited while maintaining positive relationships with shareholders. His experience in strategic revenue and market growth quickly established him as a valuable asset to the BPO. 

Dinesh Jain (Chief Financial Officer)

Jain started with the BPO in 2001 and is responsible for the business strategy. As head of finance, he assists clients in improving their financial standing amidst the ever-changing market. 

Prashanth Nandella (Chief Operating Officer) 

Nandella’s vast experience in global operations allows him to ensure growth plans are met. To do so, he drives digital transformations, builds high-performing teams, and keeps the customer at the center of everything he does. 

Firstsource Solutions Limited reviews and comparisons

The BPO’s combination of industry experts and innovative technologies has helped businesses around the globe achieve their goals. However, they also recognize one size doesn’t fit all.

That’s why they create custom business technology strategies that help their clients see the whole picture and make informed decisions. Acknowledged as an international leader in business process outsourcing, Firstsource Solutions Limited is a trustworthy and highly-competitive solutions provider.

Firstsource Solutions Limited’s contact information

Firstsource Solutions Limited’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (02) 858 2000.

References

https://www.glassdoor.com/Overview/Working-at-Firstsource-Solutions-EI_IE214162.11,32.htm

https://www.crunchbase.com/organization/firstsource

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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