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First Call


At First Call “We Make IT Better!”​

First Call is the leader in Managed IT, Cloud Computing and IT Project Services for technology-driven and value-focused businesses in Montana.

We have been recognized by Microsoft as one of Montana’s premier solution providers. Our team consists of highly respected individuals who are focused on creating wins for our clients.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Conor Smith, CEO

Year Founded


Countries of fulfillment




Contact information


About First Call: Review and comparison

First Call is a business process outsourcing (BPO) company and managed service provider (MSP) that works with organizations and small businesses to find practical and unique IT solutions. The company is experienced and confident, offering strategic, efficient, and effective services. 

With a focus on customer service and satisfaction, First Call offers extensive support to cover all client needs. The company strives to provide the best possible services at the most reasonable price, with engaging and innovative solutions that streamline productivity. 

The company works as an extension of the client’s team, providing hands-on support designed to build a business and improve organizations. 

First Call Outsourcing

Headquartered in Missoula, Montana, this private business has been in operation since 1998. Serving the people of Missoula for over 20 years, the company works with Montana-lovers to create a work environment that is locally focused and fun to join.

First Call’s BPO services and pricings

First Call has been meeting client IT needs since its founding in 1998. The company designs each service to save clients’ money and increase overall profit, making it one of the most trusted BPO and MSP companies in the Montana area. Its services include:

  • Outsourced IT
  • Co-Managed IT
  • IT Projects
  • Cloud Services
  • Product Sales
  • Phone Systems
  • Web Design
  • Office 365
  • IT Management
  • Network Design
  • Network Implementation
  • Network Management
  • Network Security

While the company is dedicated to servicing local Montana businesses, it operates with expertise in several industries. Boasting a dependable and timely service structure, First Call dedicates itself to providing quality service and professional knowledge geared toward client success.

First Call pricing

The company provides multiple packages for each service and tailors each package to meet client needs. While no specific pricing information is currently available, the company seeks to provide quality IT solutions at competitive rates to ensure that each client is left satisfied.

How First Call outshines its competition

First Call provides clients with comprehensive services and peace of mind as an IT outsourcing provider. The company excels in various ways:

  • First Call is known for delivering quality IT options on time with excellent customer service and total professionalism.
  • Each service is offered at competitive rates that make practical sense for small businesses.
  • The company offers hands-on and personalized service to ensure customer satisfaction.
  • Each service is specially designed to save the client money.
  • The company strives for professional and honest interactions with every client, ensuring timely services and solutions.

First Call works together with their clients to create outstanding customer experiences through a model of teamwork and dedication.

Key executives

Conor Smith (CEO)

A graduate of the University of Montana, Smith works as the CEO of First Call. His experience in business leadership helps him guide the company toward success and client retention. Specializing in innovation and employee development, Smith strives to create a cohesive work environment that keeps employees as happy as clients.

First Call reviews and comparisons

First Call is a BPO company and MSP that works with organizations and small businesses to find practical and unique IT solutions. While no company reviews are currently available, the company prides itself on quality solutions that leave customers satisfied.

First Call’s contact information

First Call’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 406-721-6462.


First Call news, podcast & articles

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First Call videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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