View all outsourcing firms

Express International

4.2/5 • Glassdoor rating

Overview

With teams across four countries and delivery centers in both nearshore and offshore regions, Express International offers the flexibility modern businesses need to scale efficiently. Our geographic reach allows us to align with your time zones, communication preferences, and customer expectations—whether you’re based in North America, Europe, or beyond.

We understand that outsourcing isn’t one-size-fits-all. That’s why our approach is built on cultural awareness, adaptability, and close collaboration. By blending local knowledge with global capability, we help our clients deliver seamless service to their customers—wherever they are.

What Express International offers its clients

Core Service Areas:
• Contact Center Operations
o Inbound and outbound customer service
o Technical support and help desk solutions
o Multichannel communication (phone, email, chat)

• Back Office Support
o Data entry and document processing
o Claims management and quality assurance
o Administrative task handling

• Transportation Management
o Fleet coordination and logistics support
o Scheduling and dispatch services
o Route optimization and tracking

• Recruitment and Talent Acquisition
o Candidate sourcing and pre-screening
o Interview coordination
o Onboarding support

• Marketing Consultancy
o Campaign strategy and execution
o Market research and customer insights
o Digital content and branding support

• Finance and Accounting
o Bookkeeping and payroll processing
o Accounts payable/receivable management
o Financial reporting and compliance support

Value Proposition:
• End-to-end support for essential functions, allowing clients to focus on growth and innovation
• Customizable service bundles based on business needs
• Professional teams trained to deliver reliability and performance at every level
• Flexible pricing based on scope, complexity, and location
• Personalized quotes available on request

How Express International outshines the competition

Our pricing is competitive, but what truly sets us apart is the value we deliver. We pair scalable, efficient solutions with high-quality service, giving our clients more than savings — we deliver measurable impact.

Where others provide basic support, we offer:
• Certified quality: with many global certifications, we ensure internationally recognized performance standards
• Comprehensive service coverage: From contact center and back office to transportation, recruitment, marketing, and finance
• Flexible engagement models that adapt to your business as it evolves
• A relationship-driven team that prioritizes performance, not just process

We don’t aim to be the biggest — just the most trusted partner for companies ready to scale with confidence.

Express International company structure

We are a privately owned BPO and Transportation company owned by a Guyanese entrepreneur. Express International started as a company to provide services to our own trucking company that operates within the USA. We have since merged the trucking industry with the Business Process Outsourcing industry to get and give the best of both worlds. We now offer outsourcing service to other small companies who don't have the resource (time, money or knowledge) to execute the rest of their business and also provide a tailored service for larger companies looking to adjust to their industry needs by building efficiency into their operations through cost-effective solutions.

Sample highlight service offering of Express International

Pricing depends on the service, scale, and your specific needs. To learn what a partnership with Express International could look like, connect with us at https://expressinternationalinc.com/new-business. We offer pilot programs and flexible options so you can experience our value before committing long-term.

Headquarters

200 W M.L.K Blvd. Suite 1000, 37402, Chattanooga, Tennessee

Public or Private

private

Seats or staff

250-1000

Revenue

$10 mil. - $25 mil.

Industries
  • Advertising & PR
  • Consumer Services
  • Digital Marketing
  • Educational Businesses
  • Energy
  • Financial Services
  • Game Dev & Support
  • Healthcare
  • Hospitality
  • Others
  • Public Utilities
  • Recruiting Staffing
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Details

Executive

Ken Deocharran

Year Founded

2013

Countries of fulfillment
  • Guyana
  • United States
Sectors
  • Admin Support
  • Agency Contract Partner
  • Back Office Support
  • Customer Service
  • Data Analytics and AI
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Inbound & Outbound
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
  • Telecommunications
Contact information

1 423-551-6800

Grow@expressgoc.com

https://www.expressinternationalinc.com


About Express International: Review and comparison

Express International is a trusted nearshore BPO provider registered in both the United States and Guyana. It helps North American businesses to scale through efficient and cost-effective outsourcing solutions. 

The company was established in 2013 in Georgetown, Guyana, as the offshore extension of Express Trucking and Courier Inc. (New York). Later on, it has evolved from optimizing its internal operations to serving leading brands across transportation, logistics, finance, and service industries.

Its fully English-speaking teams operate 24/7 under Six Sigma and COPC-certified leadership, delivering measurable results with speed, accuracy, and professionalism. 

With teams across four countries and delivery centers in both nearshore and offshore regions, Express International offers the flexibility modern businesses need to scale efficiently. 

This geographic reach enables seamless alignment with client time zones, communication preferences, and customer expectations across North America, Europe, and beyond.

The company understands that outsourcing is never one-size-fits-all. Its approach emphasizes cultural awareness, adaptability, and close collaboration, blending local expertise with global capability to deliver exceptional service wherever clients operate. 

Guided by its mission to be the number one solutions provider, Express International upholds values of integrity, resilience, diversity, and transparency, creating meaningful experiences for employees, clients, and partners worldwide.

Express International Outsourcing

Proudly 100% Guyanese-owned, Express International brings over 15 years of industry expertise and a team of 300+ dedicated professionals serving clients across multiple sectors. 

With offices in Guyana and the United States, the company provides seamless nearshore outsourcing that strengthens productivity, compliance, and customer experience. 

Express International delivers tailored outsourcing solutions that drive efficiency, performance, and measurable business growth. Its platform-agnostic experts design optimal workflows and implement the right tools to maximize the combined potential of technology and people. 

As a well-regarded outsourcing provider, it operates under a model built on agility, integrity, and precision, allowing clients to achieve faster results while optimizing costs and resources.

Express International’s BPO services and pricings

Experess International’s scope of featured outsourcing services includes the following: 

  • Contact Center Excellence

    • Inbound Support
    • Outbound Campaigns
    • Omnichannel Engagement

  • Back Office Processing

    • Data Entry and Validation
    • Background Screening Support
    • Verification Support
    • Recruitment Support
    • Administrative Services
    • Business Consulting

  • Transportation Operations Support

    • Driver Management
    • Real-Time Tracking
    • Weather & Route Optimization
    • Dispatch Operations
    • Compliance Management

  • Talent Acquisition

    • Strategic Sourcing
    • Rigorous Pre-Screening
    • Streamlined Onboarding
    • Retention Strategies
    • Specialized Industry Focus

  • Strategic Marketing Support

    • Market Research and Analysis
    • Campaign Development
    • Digital Marketing Management
    • Performance Analytics
    • Brand Development

  • Finance and Accounting Solutions

    • Accounts Payable Processing
    • Payroll Administration
    • Financial Data Entry
    • General Ledger Maintenance
    • Financial Reporting
  • Real-Time Analytics and Business Intelligence
    • Custom Dashboard Development
    • Predictive Analytics
    • Performance Monitoring
    • Actionable Insights
    • Automated Reporting

Express International’s pricing

Express International offers flexible pricing options catered to each client’s operational goals and project scope. It provides transparent cost structures designed to deliver maximum value and measurable results. 

Businesses can learn more about available services and request a free quote by completing the contact form on Express International’s official website.

How Express International outshines its competition

Finding the right outsourcing partner can be a challenge in a crowded market, but Express International stands apart through its people, technology, and values-driven culture. 

The company’s success lies in its ability to deliver dependable results while maintaining a human-centered approach that clients trust.

Exceptional talent and stability

Express International operates in a politically and economically stable region with minimal natural disasters, creating reliable conditions for business continuity. 

Its fully bilingual, native-English-speaking professionals bring strong communication skills and proven BPO experience, providing accessible, high-quality service that drives fast, measurable results.

Advanced technology and continuous innovation


This outsourcing powerhouse utilizes cutting-edge tools and agile workflows to deliver efficient, tailored solutions. Its experts stay current with emerging technologies, building backup systems to maintain consistent performance and service availability for every client.

Commitment to equality and community

Express International promotes diversity and inclusion across all levels of its organization, fostering respect, fairness, and collaboration.

Through its Ken Kares Foundation, the company gives back to the community by supporting environmental causes, the elderly, and vulnerable women and children.

Express International continues to outshine competitors through innovation, compassion, and an unwavering commitment to client success.

Key executives

Ken Deocharran (CEO)

Ken Deocharran brings extensive experience in transportation, logistics, and business operations. He combines strategic insight with hands-on leadership to drive organizational growth and innovation. 

His expertise in negotiation, operations management, and customer service has positioned Express International as the top partner for global outsourcing and logistics solutions. 

Ken leads with vision, integrity, and a focus on long-term business success.

Express International reviews and comparisons

Express International stands out as a dynamic outsourcing solutions provider headquartered in Guyana.

While client reviews are still forthcoming, prospective partners are encouraged to explore the company’s wide range of services and compare its capabilities with other leading outsourcing firms in Guyana and the United States. 

This evaluation highlights Express International’s competitive strengths, innovative approach, and commitment to delivering high-quality, cost-effective business solutions.

Express International’s contact information

Express International’s main headquarters is located in:

200 W M.L.K Blvd. Suite 1000, 37402, Chattanooga, Tennessee

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at Grow@expressgoc.com or call 1 423-551-6800.

Express International news, podcast & articles

Express International videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.