Concierge Contact Center

Concierge Contact Center offers a traditional answering service. If someone tries contacting your business, an agent will answer the phone, take a message, and send you this message as quickly as possible.

However, there are other services offered. Agents can fulfill tasks like scheduling, providing customer support via live chat, or reaching out to clients to confirm appointments.

Concierge Contact Center prioritizes quality and long-term partnerships. This vendor will do everything to help your business grow and act as an extension of your own customer service team. It’s also a HIPAA-compliant company that can provide several services for those in the healthcare field.

This vendor has a facility in Athens, GA. However, it offers work-from-home opportunities and most agents who take messages or contact customers on your behalf work remotely.

Here is what this vendor offers:

• Answering services. You can have agents pick up the phone 24/7/365 to take messages, provide customer service, or offer tech support.
• Scheduling services. You can count on this vendor to schedule appointments and enter the information into your system. Plus, the agents will reach out to your customers to confirm appointments or remind them of the date and time.
• Live chat. Some customers prefer live chat over talking on the phone. You can outsource customer service via live chat.
• Outbound services. This BPO provider can contact customers and leads for you to follow up or schedule appointments.

Concierge Contact Center’s pricing

Pricing can vary depending on the services you need. Call volume is another factor that can influence prices. You’ll have to contact this vendor to get a quote.

Concierge Contact Center stands out by making quality a priority. You can trust this vendor to deliver an outstanding experience when interacting with your customers. There are also some bilingual agents who can offer a better experience for Spanish-speaking customers.

This vendor has several clients in the healthcare industry. It uses HIPAA-compliant processes to protect any sensitive health information.

This vendor is an excellent option if you would like to use a call center located in the US instead of outsourcing voice services to another country. You’ll also get to work closely with your project manager to develop customized scripts.

Concierge Contact Center offers work-from-home opportunities for its agents. It’s a flexible work environment that can increase employee satisfaction, and it gives this vendor the possibility to hire from a larger pool of talents.

John Ross (CEO)

John Ross founded this company in 2010 and has shaped it into what it is today.

Concierge Contact Center has received outstanding reviews. It’s a small company compared to other call centers, but it’s an excellent match for doctor’s offices and other small to medium organizations that want a vendor with whom they can build a long-term partnership.

This vendor has a rating of 4.6 on Facebook and 4.4 on Google, with a total of 47 reviews. 

Concierge Contact Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.conciergecontactcenter.com

LinkedIn http://www.linkedin.com/company/concierge-contact-center

Facebook https://www.facebook.com/ConciergeContactCenter/

In addition, you may email them at [email protected] or call 1-877-827-4152.

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