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Concierge Contact Center

About

You market to get your phone to ring. Your phone is the most important equipment in your office. Our Concierge Contact Center representatives answer your telephone with your scripting and instructions . You receive your message immediately.

Our clients want to insure that their customers are receiving the very best customer service.

Headquarters

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Public or Private

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Seats or staff

-

Revenue

Less than $1 million (USD)

Industries

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Highlights

Alexa ranking

23,350,810

Domain Authority

7

Site traffic

33

OA ranking

-

Glassdoor rating

3.5

CrunchBase ranking

-

Details

Executive

John Ross, CEO

Year Founded

-

Countries of Fulfillment

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Sectors

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Contact information

1-877-827-4152

http://conciergecontactcenter.com/

Social media

About Concierge Contact Center: Review and comparison

Concierge Contact Center offers a traditional answering service. If someone tries contacting your business, an agent will answer the phone, take a message, and send you this message as quickly as possible.

However, there are other services offered. Agents can fulfill tasks like scheduling, providing customer support via live chat, or reaching out to clients to confirm appointments.

Concierge Contact Center prioritizes quality and long-term partnerships. This vendor will do everything to help your business grow and act as an extension of your own customer service team. It’s also a HIPAA-compliant company that can provide several services for those in the healthcare field.

Concierge Contact Center Outsourcing

This vendor has a facility in Athens, GA. However, it offers work-from-home opportunities and most agents who take messages or contact customers on your behalf work remotely.

Concierge Contact Center’s BPO services and pricings

Here is what this vendor offers:

  • Answering services. You can have agents pick up the phone 24/7/365 to take messages, provide customer service, or offer tech support.
  • Scheduling services. You can count on this vendor to schedule appointments and enter the information into your system. Plus, the agents will reach out to your customers to confirm appointments or remind them of the date and time.
  • Live chat. Some customers prefer live chat over talking on the phone. You can outsource customer service via live chat.
  • Outbound services. This BPO provider can contact customers and leads for you to follow up or schedule appointments.

Concierge Contact Center’s pricing

Pricing can vary depending on the services you need. Call volume is another factor that can influence prices. You’ll have to contact this vendor to get a quote.

How Concierge Contact Center outshines its competition

Concierge Contact Center stands out by making quality a priority. You can trust this vendor to deliver an outstanding experience when interacting with your customers. There are also some bilingual agents who can offer a better experience for Spanish-speaking customers.

This vendor has several clients in the healthcare industry. It uses HIPAA-compliant processes to protect any sensitive health information.

This vendor is an excellent option if you would like to use a call center located in the US instead of outsourcing voice services to another country. You’ll also get to work closely with your project manager to develop customized scripts.

Concierge Contact Center offers work-from-home opportunities for its agents. It’s a flexible work environment that can increase employee satisfaction, and it gives this vendor the possibility to hire from a larger pool of talents.

Key executives

John Ross (CEO)

John Ross founded this company in 2010 and has shaped it into what it is today.

Concierge Contact Center reviews and comparisons

Concierge Contact Center has received outstanding reviews. It’s a small company compared to other call centers, but it’s an excellent match for doctor’s offices and other small to medium organizations that want a vendor with whom they can build a long-term partnership.

This vendor has a rating of 4.6 on Facebook and 4.4 on Google, with a total of 47 reviews. 

Concierge Contact Center’s contact information

Concierge Contact Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-877-827-4152.

References

https://www.glassdoor.com/Overview/Working-at-Concierge-Contact-Center-EI_IE1600129.11,35.htm

Concierge Contact Center news, podcast & articles

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Concierge Contact Center videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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