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SupportNinja

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About

SupportNinja was established in 2014, with the main aim of helping startups in overcoming their challenges, and succeeding in their line of businesses. It has been a pioneer in this regard, and has been able to succeed, where no one else has been able to make a mark.

SupportNinja is based in Philippines, and tries to tap the business process outsourcing talent over there. The founders of the company have great experience with their previous ventures in managing servers, datacenters, and other technical issues that are faced by the other hosting companies across the world. With more than 3000 websites in its portfolio, and 7000 satisfied customers around the world, the company has a major presence in the global scenario.

Some of the services provided by SupportNinja include Frontline support, feedback calls, welcome calls, customer upselling, and lead generation through prospecting, qualification, cold emails, and setting up appointments. Other than that, the company is also involved in moderating content through Social media indexing, filtering of content, and handling of reported content. They also provide back-office support through data entry, internet research and analytic reporting.

With its innovative methodologies, the company helps the new and struggling startup companies to grow in a rapid manner.

What SupportNinja offers its clients

We craft elegant solutions with great people and solid strategies.
SupportNinjas can adapt to many roles beyond just customer support.
Our background focuses on systemizing human interaction for optimal results.

How SupportNinja outshines the competition

At SupportNinja, we aim to attract people to our organization who share the same values as us. Our core values guide us on developing our organization culture, branding and business strategies.
SupportNinja’s mission, vision and values drive every interaction to provide foundation for our success and commitment to excellence.
Innovative entrepreneurs have recently set out on a mission to change the world, and make the future a brighter one. Our company was founded with a simple promise to help make that happen. We thrive only as a result of the success and innovation of the companies we seek to serve.
Subsequently, we exist to help make their vision into a reality.
In order to achieve our mission of helping innovators around the world, we must be mindful of the framework in which we allow that to happen. We aspire to serve as a great place to work not in just the traditional sense, but with a purpose. Our commitment to share opportunity and wealth with amazing people gives them the motivation and purpose they need to fulfill their duties to our network of customers and suppliers. Together we work to make a difference in the world community by putting people before profit and the utmost integrity above all else.

SupportNinja company structure

After much research, Cody established an office in the Philippines and grew the company to a team of over 100 Ninja’s before appointing fellow entrepreneur, Connor Tomkies to be CEO.

The duo form a unique partnership, as Cody’s passion exists with technology and processes while Connor loves working with people. The company now employs 250+ people in its Philippine office with ambitious expansion plans.

Today, SupportNinja is a company that services some of the biggest names in tech and is helping to scale everything from a Fortune 500 company to small startups just blooming.

Sample highlight service offering of SupportNinja

Customer Service-
As your platform or service gains more users, there will inevitably be a larger number of customer inquiries coming in because of product bugs or support issues.
They’re called growing pains. Everyone has them, but few know how to recover from them and manage them. The end result is an inefficient company that gets bogged down and collapses from its own success.
Don’t be one of those companies.

Let us handle your frontline support and keep your team updated with weekly metric reports while escalating the important issues to your development team. We’ll document what works and what doesn’t. And, we’ll keep it all organized with tags, tickets, and open lines of communication.

Putting it simply, we’ll run your support and free you up so that you can keep growing your new platform or service.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

$10 to $25 million (USD)

Industries

-

Highlights

Domain Authority

54

Site traffic

760

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Connor Tomkies, CEO

Year Founded

2015

Countries of fulfillment

-

Sectors

-

Contact information

(800) 594-7695

https://www.supportninja.com

Social media

About SupportNinja: Review and comparison

SupportNinja was founded as an innovative omnichannel solution that provides businesses with customer experience and back-office support services. 

Headquartered in Austin, Texas, with an office in the Philippines, SupportNinja is focused on providing business processing outsourcing (BPO) services to tech companies and startups to help them scale and grow their business.

Since being founded in 2015, focusing on fast-growing technology companies in Silicon Valley, SupportNinja has expanded to provide its BPO services to clients worldwide. The company has 501-1,000 employees and a most recently reported revenue of $14.8 million in 2020.

SupportNinja Outsourcing

SupportNinja’s goal is to improve how the world outsources by developing the best employees, implementing the newest technology, and challenging the status quo. The company prides itself on the career development of NinjaSupport employees, who can provide exceptional customer service and a personalized approach to solutions to their clients.

Their dedicated and knowledgeable agents are qualified to meet each client’s needs and provide them with the bandwidth and support to scale their company. 

SupportNinja has provided its innovative, award-winning customer services to some of the technology space’s biggest distributors. 

The firm has gained national recognition for its ability to provide excellent customer support, cut costs, and provide economic advantages to clients. Its services are recognized by Forbes, and have been twice named one of the Inc. 500 fastest growing companies in North America. 

SupportNinja’s BPO services and pricings

SupportNinja provides a range of BPO solutions and services to tech companies and startups around the world, including:

  • Customer support
  • Technical support
  • Back-office support
  • Content moderation
  • Lead mining
  • Image editing
  • Data entry
  • Fraud protection

SupportNinja’s pricing

SupportNinja’s services have a simple and affordable pricing model. Services are personalized so that the overall cost will depend on the client’s needs and the number of agents required for the desired BPO services.

How SupportNinja outshines its competition

SupportNinja takes a unique and innovative approach, focusing on investing in its agent’s education and wellness to more effectively meet demands and scale businesses. 

With agents trained across a wide range of software, brands, products, and policies, NinjaSupport can efficiently and effectively meet the needs of any company.

Their approach to outsourcing solutions includes:

  • An exceptional customer experience with passionate service representatives
  • Competency in 100+ support systems to help scale teams using familiar technology
  • 24/7 technical support
  • Consistent customer support with a company’s brand voice
  • A value of mutual respect and mindfulness with both employees and clients
  • Continued investment in training qualified and dedicated agents
  • Significant cost savings for businesses

Key executives

Connor Tomkies (CEO)

Connor Tomkies is an entrepreneur and co-founder, and CEO of SupportNinja. Since its founding, Tomkies has helped SupportNinja expand and become one of the fastest-growing outsourcing firms in North America.

He is passionate about the value that outsourcing adds to businesses and is dedicated to understanding customer needs to provide exceptional customer service.

SupportNinja reviews and comparisons

SupportNinja provides tech companies around the world with high-quality customer service and technical support. 

Their agents are dedicated and passionate, and their fast and responsive customer support gives businesses the flexibility to focus on company growth. 

Overall, NinjaSupport takes a new approach to outsource BPO services to provide software, e-commerce, and tech companies room to scale and improve their business.

SupportNinja’s contact information

SupportNinja’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800) 594-7695.

References

https://www.glassdoor.com/Overview/Working-at-SupportNinja-EI_IE990073.11,23.htm

https://www.crunchbase.com/organization/supportninja

SupportNinja news, podcast & articles

SupportNinja videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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