About SupportNinja: Review and comparison
SupportNinja was founded as an innovative omnichannel solution that provides businesses with customer experience and back-office support services.
Headquartered in Austin, Texas, with an office in the Philippines, SupportNinja is focused on providing business processing outsourcing (BPO) services to tech companies and startups to help them scale and grow their business.
Since being founded in 2015, focusing on fast-growing technology companies in Silicon Valley, SupportNinja has expanded to provide its BPO services to clients worldwide. The company has 501-1,000 employees and a most recently reported revenue of $14.8 million in 2020.
SupportNinja’s goal is to improve how the world outsources by developing the best employees, implementing the newest technology, and challenging the status quo. The company prides itself on the career development of NinjaSupport employees, who can provide exceptional customer service and a personalized approach to solutions to their clients.
Their dedicated and knowledgeable agents are qualified to meet each client’s needs and provide them with the bandwidth and support to scale their company.
SupportNinja has provided its innovative, award-winning customer services to some of the technology space’s biggest distributors.
The firm has gained national recognition for its ability to provide excellent customer support, cut costs, and provide economic advantages to clients. Its services are recognized by Forbes, and have been twice named one of the Inc. 500 fastest growing companies in North America.
SupportNinja’s BPO services and pricings
SupportNinja provides a range of BPO solutions and services to tech companies and startups around the world, including:
- Customer support
- Technical support
- Back-office support
- Content moderation
- Lead mining
- Image editing
- Data entry
- Fraud protection
SupportNinja’s services have a simple and affordable pricing model. Services are personalized so that the overall cost will depend on the client’s needs and the number of agents required for the desired BPO services.
How SupportNinja outshines its competition
SupportNinja takes a unique and innovative approach, focusing on investing in its agent’s education and wellness to more effectively meet demands and scale businesses.
With agents trained across a wide range of software, brands, products, and policies, NinjaSupport can efficiently and effectively meet the needs of any company.
Their approach to outsourcing solutions includes:
- An exceptional customer experience with passionate service representatives
- Competency in 100+ support systems to help scale teams using familiar technology
- 24/7 technical support
- Consistent customer support with a company’s brand voice
- A value of mutual respect and mindfulness with both employees and clients
- Continued investment in training qualified and dedicated agents
- Significant cost savings for businesses
Connor Tomkies (CEO)
Connor Tomkies is an entrepreneur and co-founder, and CEO of SupportNinja. Since its founding, Tomkies has helped SupportNinja expand and become one of the fastest-growing outsourcing firms in North America.
He is passionate about the value that outsourcing adds to businesses and is dedicated to understanding customer needs to provide exceptional customer service.
SupportNinja reviews and comparisons
SupportNinja provides tech companies around the world with high-quality customer service and technical support.
Their agents are dedicated and passionate, and their fast and responsive customer support gives businesses the flexibility to focus on company growth.
Overall, NinjaSupport takes a new approach to outsource BPO services to provide software, e-commerce, and tech companies room to scale and improve their business.
SupportNinja’s contact information
SupportNinja’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (800) 594-7695.