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4.2/5 • Glassdoor rating


We are a trusted ‘Small Business’​ contact center outsourcing company offering a wide variety of Technical support, help desk & customer support solutions to SMEs globally. With a 24/7/365 delivery center, over a decade of rich industry experience, highly motivated team and best in class infrastructure, we deliver immediate RoI with a noticeable impact on your bottom line.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Sandeep Periwal, CEO

Year Founded


Countries of fulfillment




Contact information


About 31West: Review and comparison

Catering to small businesses, 31West is a contact center outsourcing company that can assist with an array of different outsourcing needs. They offer services such as technical support, help desk, and customer support to help your business focus on your client’s needs.

31West has over a decade of experience, and offers around the clock help 7 days a week and 365 days a year. Their knowledgeable and trained staff can help improve the customer experience while increasing your ROI. 

31West sets forth its mission statement as follows: “To help reduce cost, drive growth, and deliver excellent customer service, thereby converting customers into brand ambassadors.”

31West Outsourcing

Located in New York City, 31West has been offering contact center outsourcing solutions for sixteen years in the following industries:

  • Tech Companies
  • Healthcare
  • Hospitality
  • Banking and Finance
  • Small Business
  • Retail
  • Ecommerce

31West specializes in high-quality, cost-effective call centers, help desks, and back-office services to small and medium businesses in the US. 31West boasts a list of high-profile clients, including:

  • McDonald’s
  • General Electric
  • Highwinds
  • Optum
  • TerraDotta
  • VXL
  • Zoomer
  • Synapse Corporation
  • AxelaCare
  • Winweb
  • Mobile+PC

31West’s BPO services and pricings

31West offers a variety of contact center outsourcing solutions for small and medium businesses.

Technical Support

  • IT Help Desk
  • Application Support
  • Mobile Apps Support
  • Testing and Development
  • VPN Support
  • MS Server Support
  • Linux Server Support
  • Windows Server Support

Customer Service

  • After Hours Call Center
  • Inbound Call Center Services
  • Order Taking Service
  • Finance and Billing Support
  • Legal Documentation
  • Back Office Services
  • Phone
  • Email
  • Chat

31West’s pricing

Services are customized to match a client’s exact needs. 31West offers flexible custom pricing based on clients’ specific requirements. Rates start as low as $4.99 per hour.

For further pricing information, contact 31West for a quote.

How 31West outshines its competition

31West identifies six key business differentiators that set 31West apart from its peers in contact center outsourcing solutions.

  • 6+ years of industry experience
  • Proven methodologies
  • Use of best technology and infrastructure
  • Unwavering commitment to quality
  • Strong business ethics
  • Competitive pricing structure

According to 31West, “These differentiators translate into enhanced business benefits for our clients from day one.”

In addition, 31West offers the following benefits and features:

  • Free Agent Training
  • No Contracts
  • Easy Transitioning
  • Free Quality Audit
  • Free Reporting
  • Flexible Plans

Key executives

Sandeep Periwal (Founder and CEO)

A serial entrepreneur with 22+ years of experience in enterprise applications, process automation, solution architecture, and leadership.

Satish Periwal (Founder and COO)

A serial entrepreneur with 16+ years of experience in technology, customer experience, business intelligence, and finance.

31West reviews and comparisons

31West’s homepage features several glowing reviews from satisfied clients.

“Excellent services. Highly reliable & complete value for the money. It’s been over 16 months, and I do not see any reason to look elsewhere.” – George Burke, Managing Director, Ace Networks

“I am extremely pleased with 31West’s service. Your agents were very quick in learning our product and customer service policy.” – Sagi Stunis, Marketing Director, Logi Corp

31West’s contact information

31West’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 18772625030.


31West news, podcast & articles

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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