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Overview
Headquarters
-
Public or Private
private
Seats or staff
50-99
Revenue
$10 mil. - $25 mil.
Industries
-
About 31West: Review and comparison
Catering to small businesses, 31West is a contact center outsourcing company that can assist with an array of different outsourcing needs. They offer services such as technical support, help desk, and customer support to help your business focus on your client’s needs.
31West has over a decade of experience, and offers around the clock help 7 days a week and 365 days a year. Their knowledgeable and trained staff can help improve the customer experience while increasing your ROI.
31West sets forth its mission statement as follows: “To help reduce cost, drive growth, and deliver excellent customer service, thereby converting customers into brand ambassadors.”
31West Outsourcing
Located in New York City, 31West has been offering contact center outsourcing solutions for sixteen years in the following industries:
- Tech Companies
- Healthcare
- Hospitality
- Banking and Finance
- Small Business
- Retail
- Ecommerce
31West specializes in high-quality, cost-effective call centers, help desks, and back-office services to small and medium businesses in the US. 31West boasts a list of high-profile clients, including:
- McDonald’s
- General Electric
- Highwinds
- Optum
- FTBL.com
- TerraDotta
- VXL
- Zoomer
- Synapse Corporation
- AxelaCare
- Winweb
- Mobile+PC
31West’s BPO services and pricings
31West offers a variety of contact center outsourcing solutions for small and medium businesses.
Technical Support
- IT Help Desk
- Application Support
- Mobile Apps Support
- Testing and Development
- VPN Support
- MS Server Support
- Linux Server Support
- Windows Server Support
Customer Service
- After Hours Call Center
- Inbound Call Center Services
- Order Taking Service
- Finance and Billing Support
- Legal Documentation
- Back Office Services
- Phone
- Chat
31West’s pricing
Services are customized to match a client’s exact needs. 31West offers flexible custom pricing based on clients’ specific requirements. Rates start as low as $4.99 per hour.
For further pricing information, contact 31West for a quote.
How 31West outshines its competition
31West identifies six key business differentiators that set 31West apart from its peers in contact center outsourcing solutions.
- 6+ years of industry experience
- Proven methodologies
- Use of best technology and infrastructure
- Unwavering commitment to quality
- Strong business ethics
- Competitive pricing structure
According to 31West, “These differentiators translate into enhanced business benefits for our clients from day one.”
In addition, 31West offers the following benefits and features:
- Free Agent Training
- No Contracts
- Easy Transitioning
- Free Quality Audit
- Free Reporting
- Flexible Plans
Key executives
Sandeep Periwal (Founder and CEO)
A serial entrepreneur with 22+ years of experience in enterprise applications, process automation, solution architecture, and leadership.
Satish Periwal (Founder and COO)
A serial entrepreneur with 16+ years of experience in technology, customer experience, business intelligence, and finance.
31West reviews and comparisons
31West’s homepage features several glowing reviews from satisfied clients.
“Excellent services. Highly reliable & complete value for the money. It’s been over 16 months, and I do not see any reason to look elsewhere.” – George Burke, Managing Director, Ace Networks
“I am extremely pleased with 31West’s service. Your agents were very quick in learning our product and customer service policy.” – Sagi Stunis, Marketing Director, Logi Corp
31West’s contact information
31West’s main headquarters is located in:
N/A Further, you may virtually reach out the company through the following contact information:
Website https://www.31west.net
In addition, you may email them at [email protected] or call 18772625030.
References
https://www.glassdoor.com/Overview/Working-at-31West-Global-Services-EI_IE912278.11,33.htm
https://www.crunchbase.com/organization/ramshyam
Independent
