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Connect Managed Services

3.5/5 • Glassdoor rating


Conn3ct is a trusted advisor that draws on over 30 years of knowledge and experience to solve complex communications challenges in three areas: Contact Centres, Unified Communications and Network Services.

Our truly vendor-agnostic capability allows us to build completely bespoke solutions for your business. We deliver end-to-end digital transformation by refining your people, processes, and technology.

Conn3ct’s exceptional people, innovative processes and proprietary technology are our key differentiators. Our extensive knowledge and experience will guide you seamlessly through the transformation journey to ensure it is painless and cost-effective.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Adam Young, Group Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information

44 207 950 3200

About Connect Managed Services: Review and comparison

As a business process outsourcing (BPO) company specializing in communications, Connect offers various services for fitting the needs of the clients and businesses it serves. The company provides services in the ways of contact centers, unified communications, and network services.

As they state on their company website, Connect has a purpose that is clear and simple. As a BPO provider, they want to make communication better by creating higher quality connections between company and consumer. Having this elevated level of satisfaction will increase client relations and overall revenue.

Located in London, United Kingdom, Connect employs 500 staff members throughout the company. While the organization has recently declined in employee headcount, the company has been in operation since 1990 and has shown no signs of shutting down or decreasing services.

Connect Managed Services Outsourcing

As a long-standing provider in the London area, Connect has a high reputation for the services they provide. Offering BPO services across various sectors, the company has worked to integrate outsourcing components beneficial for use in more than one industry.

While the demand for outsourcing continues to rise, Connect continues to meet the need. The company transitions to meet changing trends and adjust to specific company requirements as necessary. Per their purpose, they will integrate and embed whatever solution is required to fit the particular communication needs of a client and the customers they serve.

Connect Managed Services’s BPO services and pricings

As a communications-focused BPO, Connect offers various solutions to fit that need. Some of the offerings include:

  • Fully Managed Contact Center
  • Single Contact Center
  • Specialized Contact Center
  • Support Desk Management
  • Voice Support Options
  • Cloud Solutions
  • Call Recording
  • Customer Relationship Management
  • Workforce Management
  • Customer Service Management
  • Video Calling Implementation
  • Remote Working Connectivity
  • Network Monitoring
  • Network Performance Support

This list is not exhaustive as Motiva Connect is constantly adapting to new trends in the market, including information technology innovations and back-office support.

Connect’s pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

How Connect Managed Services outshines its competition

As a long-standing member of the BPO industry, Connect has shown that they have what it takes to make it in its sector. Having top talent on staff and years of expertise has allowed the company to provide high-quality services to clients and the businesses they serve.

Key executives

Adam Young (CEO)

Adam Young has worked for Connect since 2019, only recently coming into the CEO position in 2021. Previously he served as the Chief Operating Officer. 

Amit Chhabra (Head of Network and Collaborative Design)

Amit Chhabra has worked at the company since January 2016, always serving in the role of Head of Network and Collaborative Design.

Connect Managed Services reviews and comparisons

Connect has a high employee retention rate of over four years. This data shows that staff members enjoy their time at the company and desire to stay there instead of looking elsewhere. With positive testimonials from clients, it would seem that the company is a well-rounded organization on a path to success. 

Connect Managed Services’s contact information

Connect Managed Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 44 207 950 3200.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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